Johnson Boiler Works

Bonnie B.

I am today, April 3rd, 2019 submitting an addendum to the review that I wrote about Johnson Boiler Works, INC related to a telephone call I just made to this company. I stand by most of the information in my first review submitted in February of this year. This company was prompt in taking my call, assigning a technician to our home and that technician, Michael being professional, knowledgeable, competent, and efficient. I am disappointed about some new business practices that I have experienced with this company however. We received a billing statement this week (almost 2 months after the work was done) regarding an additional amount due. This was not reflected on the service order that I signed the day the work was done however. My issue is not with the amount charged but rather with the lack of information regarding the full amount to be charged for the work on the day it was actually done and the delay of billing for the additional amount owed. When I called to question someone at this company about these concerns, I spoke with Norm who transferred me to ""one of the owners"", Dave West who then answered my questions that I had about the above issues. Mr. West answered some questions without difficulty but answers to other questions were disappointing due to the nature of the information he provided. He made statements to me that did not adequately explain my concerns that began with or included phrases referencing the small print terms and conditions on his service order. He never explained why the full amount that his company would charge me was not made available on the actual service day either. His excuse for the almost 2 month delay in billing is that he has ""a small company"" (I heard this phrase repeatedly during my call.) and his 92 year old mother is not able to keep up with the billing statements for his company. At one point during the call, it seemed as if I was placed on ""speaker phone"" with others heard in the background laughing. Also, at one point during our conversation he began interrupting and talking over me while I was talking. He suggested during our conversation that I had an issue with the amount charged and I had to point out that I had never mentioned dissatisfaction with the amount billed to me and my husband. I became frustrated when unacceptable answers were being provided and excuses were being repeated. At that point, I continued to talk even when he began talking over me and he then hung up on me abruptly. Regretfully I must admit that due to the delay in billing practice (this could cause possible liens to be filed on a property that is being sold due to the owner/seller being unaware of additional costs owed to this company) , full disclosure of amount to be billed on the actual day of service and rude, unprofessional customer service on the phone (by the owner no less) when calls of concern are placed to this company, we will not be able to utilize its services in the future.

Barbie R.

The problem started November 13 2018 finally heard back the 15th saying cant make here till following week.I will never use Johnson Boiler again! It all started when furnace started putting out smaller than normal flame blowing cold air. A total of 5 individual visits and 7 techs the problem was still happening. Said its water in fuel Dec 3 then the tank came Dec13 as Johnson called asking if I'm calling them to put new tank in, I said I will call when I have it up Dec 18 they call saying will be here Thursday to attach new line, so I had tank up and ready Dec19,Dec 20 Johnson calls saying a call off sending someone else, they get here and guy says what other tech said will not work for this furnace that they are just plumbers calling their boss asking why wasn't hvac sent for this...fuel guy said they did way more than needed on top of my tank on openings. Dec 21Johnson said coming with fuel pump, I said I have no knowledge of fuel pump needed. Said its on my paperwork they are sending me, what? This went on and on till Feb 5 2019 I think you get the picture, so I replace fuel with new fuel along with new tank and line. It was still happening. They changed the nozzle, then pump, adjusted air flow, still happening. Got a bill for almost 400.00. Fed up I called another from pa. He comes, within 20 minutes he has furnace working. Gave me wrong nozzle which is in new and correct nozzle container and old electrodes that he replaced in new electrodes bag. Not a problem since. He even serviced the furnace which was supposed to already have been done. His name D Smith from Washington pa. I will not pay for something that was not corrected by Johnson boiler. I paid for things that did not need done. This is wrong and borderline fraud! Prepared to take it to court... For 3 months I struggles with them and having heat. Changed parts that didn't need changed, drained old fuel and bought new tank that was not needed. Now you tell me who is wrong here...

Di B.

They came on a Tuesday night at 8:00 p.m. about 1 hour after I called to repair my air conditioning unit in 85 degree weather. The cost for an after hours call was well worth it! The capacitor had gone bad and they replaced that, checked the Freon and filters, and I had A/C back in less than an hour. I will be using them for all my heating and a/c needs from now on.

John P.

This is the 3rd time I have used their services. The reason I keep going back is the level of professionalism they have from time you call until the outstanding servicemen finish their work. They have fixed our older heat pump and today replaced a watertank.
When the old heat pump dies...they will be the first company I call.
Highly recommend this company. Please check them out. Thanks for reading folks.
JP