John's Waterproofing

Simon H.

I first learned about Johns Waterproofing about eight years ago after I had spent $8000 on outdoor solutions down to even having a new footer built. Resolved nothing at all and I had inches of water in my newly finished basement. In eight years I have never had any more water come in that half of the house, yes it was expensive but it worked the first time! Plus they guaranteed it to work. The outdoor people just kept giving me new outdoor solutions and then saying they're not responsible.
Recently, I had water that began to come in on the other side. It was becoming more frequent that it had to be dealt with. I had underground extensions And it did nothing. At this point, I knew not to spend any more money on outdoor solutions and I had to just go with Johns Waterproofing if I wanted it fixed for good. Well, I recently had the rest of my basement perimeter secured with Johns Waterproofing and I could not be happier and more relieved. it was pouring rain the last few days and I could sleep peacefully knowing there would be no more dealing with water after a rain in the downstairs. Yes, they are a bit expensive... But it works the first time and you will not be dealing with it again! they are the Les Schwab of the industry! they care so much about their customer service from the very first phone call to the very last person you work with. It's very rare to have that today. I've recommended several people and realtors to them when people want a permanent solution. I highly recommend Johns Waterproofing ! Especially a shout out to Vinnie, who was exceptional and trying to make sure everything I needed was taken care of.

Michael S.

I am a huge fan of John's Waterproofing. Alas, this isn't our first rodeo with a wet (OK, flooded) crawl space. We are unfortunate enough to have built on a lot subject to ground water, particularly in the winter. A previous contractor did a horribly inadequate job a few years ago.
Without going into details, John's was very through, professional and did it all ON TIME. Kudos. I can't recommend them enough.

tina D.

This company did such a great job in waterproofing our entire basement, drains inside and out, sump pump, electrical and finally putting up Brite walls to make basement look so much better.
From Sammy, the initial encounter as assessor and salesman to Lupe and his crew in completing this project in 3 days time. They were respectful, professional and competent. Lupe was great in answering any concerns.
Slight problem after work completion but Lupe can out right away and rectified situation. Everyone I dealt with over the phone was extremely helpful and understanding. Obviously I'll see how things go when rain starts but I'm feeling pretty confident.
I'd totally recommend this company.

Shannon R.

After taking time off work and waiting 3 weeks to have someone come to our house to bid out our basement waterproofing project. We were shocked at the astronomical amount we were quoted. On top of that we got a hard sale of you have one hour to decide to go with us or you won't get the 5% discount only good through today at 5pm (this was 3:45p) I explained that I wouldn't be able to decide that quickly or have funding lined up. Good thing we weren't hasty and entered in to an agreement bc they never contacted us again, no emailed estimate like promised, no follow up phone call. I called a few days later to let the office know we had been ghosted and they said ""thanks for the feedback"". All I have is the post it note with my chicken scratch notes I took while the rep rattled off insane amounts of money for the project as though it was nothing. We went with the better company and are very please at a fraction of the cost.

Heidi's P.

I had schedule an appointment for my yearly service. I have tenants in the area where the sump pump is installed. I ask for an easy 24-48 hour notice for me to give to my tenant. I call them since it pop up on my phone the day of the appointment that they were coming. The lady on the phone said oh she e mailed you. I got NO e mail my last e mail I got was April 2022 when I got my invoice. I have to give my tenants LEGAL notice before entry and with ZERO communication I can not do that! I call to ask to speak to a supervisor and he goes uh huh and ummm ok and ... seriously I hung up on him because those answers from a supervisor is totally unprofessional and uncalled for, they are out to make $$ but customer service they get a Zero star rating. The job you do entails everything not just the job but customer service too.

Alissa M.

We chose to do a complete encapsulation, and we are so satisfied with our project. They estimated that it would take seven days and it only took five days! Starting with the sales man Sammy, who came out and gave us our quote,this company has been nothing but professional. The same professionalism carried through with all three of our work crews that came out. One for a clean out, the second one for foam, and the last one for electrical. We never felt pressured from the sales person and there was open communication the entire project. Each crew had the mindset that the customer comes first, and that's very hard to find nowadays.

Ana W.

I was willing to pay$16,900 for quality work and a dry basement. The anti -microbial material had to be installed by jackhammering 4"" from the wall and cementing it to the floor. 2 days and they left saying the office would schedule an electrician. The water heater was moved and left unbraced. The washing machine was left unconnected. 5 days later they came back to brace the water heater. I reattached the dryer vent and realized I have to unplug the sump pump to plug in the washing machine. I wonder about the repeated interruptions to the pump and to the battery when I do laundry. I Do NOT recommend this company.

S f.

We had a great experience with John's Waterproofing. we had an area of the basement that was just dirt there were some cabinets build on the dirt that we're starting to crumble and we had some beams that needed reinforcement. John's Waterproofing got rid of the cabinets, installed vapor barrier and foam insulation, and reinforced the beams. They were easy to schedule with, arrived on time, did a nice job, and cleaned up well afterward. in addition, the morning that David came to do the spray foam we had discovered a leak in the kitchen! I was panicked thinking we would have to call a plumber and it would be a whole big, expensive thing. David took a look at it and suggested what turned out to be a very simple fix with no plumber needed. I'm so grateful that he was able to make the suggestion before going through the hassle and expense of calling s plumber! I would definitely recommend and use John's Waterproofing again.

Taylor P.

John's Waterproofing saved our basement!

My wife and I recently bought a home that was experiencing mold and moister issues due to an improperly installed and finished basement. We had John's Waterproofing come out to help us troubleshoot why there was moisture, and what needed to happen to make sure our basement was moisture free so we could re-finish our new home's basement. Everyone from the service and support staff in the office, to the techs, installers and the owner Robin were INCREDIBLY helpful, professional, and knowledgeable. The team at John's took exceptional care of us with a personal touch making absolutely sure that all of our needs were taken care of and the job was well done.
The Techs that came to our home were fast, efficient, clean, and polite. They took the time to walk us through the pros and cons of every decision we would have to make and gave us ample information to help make the decisions easy. The office staff was always available when we needed to call in and supportive in helping us get the information and details we needed for scheduling, payments and all the other administrative tasks. The process of getting our basement waterproofed was headache free.
In the end we had a sump-pump, waterguard, moisture barrier, back up sump-pump battery and dehumidifier installed. They re-did all of our drywall and baseboards, and put everything back in immaculate shape. Our basement is livable again and looks great!

Seriously from the bottom of our hearts, thank you Robin and team for taking such great care of us and being a part of making our house (and specifically basement) a moister free and great place for us to call home.

Robin, Jennifer, Dan, Luis, Chase and I know there are a few more people who's names I can't find/remember, THANK YOU! You did a really wonderful job.

Charae G.

Another great annual service! Our technician was quick and thorough and made sure our system was working properly. And he was so patient with our dogs! Thank you so much!