John's Waterproofing

Rene G.

So we are going through something very similar to what other posters experienced. Simply put - can not get a response on 2 follow-up questions we asked 6 weeks ago on their proposal (they disclaim any warranties for some of the work and we had a follow-up question on that). Was told we would get an answer back shortly (in October) and radio silence. Also told it could be scheduled by end of November and that date has come in gone.

Key person was apparently on mission, which is commendable, but they didn't tell us they were going before they left and have still not responded to our 2 basic questions since returning.

This would be a single star, except that my in-laws used them and thought there work was good (additionally they were prompt on the initial response, just our project appears to have disappeared into a black hole over there).

James W.

I hope Johns has fixed its receptionist issues. I am here to let all know if your problem is urgent enough you would call more than once and wait. My basement leaked daily in my basement 800 squ ft to be exact. They did the estimate and the work cheaper than the competition. We were able to put up walls and even regular carpet and pad because they're system works so well. I LOVE johns and what they do!!!!

Notice all negative reviews are about receptionist issues. A simple fix considering you are calling about a costly complicated issue. The system works and has been working for me for over 6 years not a drop of water on the ground. Even with a seasonal stream pointed around and at my house my basement is 100% bone dry!

They are the experts and the techs and guys who do the work know what they are doing.

Johns waterproofing you guys ROCK!!!

John W.

Avoid them. The quality of work is good and they have a good reputation, however they offer a ""cookie cutter"" solution. They are not afraid to oversell you. They installed very expensive steel i-beams that were not needed. Also they were very pushy about being paid immediately before I had a chance to review the work. When I asked about payment options that were advertised on their website the on-site rep demanded immediate payment. As I was looking over the work as they were leaving, the hairline crack they were there to fix was still there. I was told to go to Home Depot and buy some caulking and fix it myself. It wasn't until they were done that I realized what horrible service they offer. When I shared my experience with the office, they didn't respond for at least a month. There has been no follow up. Pretty sad operation. Having said that, the crew did as directed by their supervisors.

Paree A.

So the gentleman who came to our house was awesome!!! Won't call him by name as a courtesy though I probably should. He showed us how we could do some of the fixes ourselves and then promised to price out the stuff that we couldn't. Never happened and it is bewildering and really disappointing as he was so friendly and took time to explain things so throughly. I called 3 times and spoke with the company once and the gentleman twice (DIRECTLY) confirmed my email etc.... Nothing. If it weren't for others having the same issue I would maybe have tried a fourth time but instead we went ahead and got a bid from Terra Firma. If you have precious time to waste, try to go with Johns waterproofing but we don't and I really can't figure out how companies like this stay in business!!!

Chris M.

Just moved into our house and found water in the basement the first week there! After calling a bunch of other businesses for our specific problem, John's waterproofing seemed the most professional and had a solution that worked best for us.
Once they got to work they were through, fast and accommodating.
We were very satisfied with the end result and would definitely recommend them to anyone with Basement water problems.

Rob C.

Had a very similar situation to another reviewer. We had a project and Robin - a head guy came out to bid on it. We got a bid with many high end options but we had other projects and expenses and after some time it became apparent that spending that much money on a crawlspace wasn't going to happen. So I called back to see if we could talk about less expensive options. The woman who answered the phone did not want to let me to talk to anyone but insisted on sending someone out, even though they had measurements and details of the space in the prior quote. I just wanted to see what other options there might be. I had to tell her that I am not going to have someone out at this point and if I can't talk to someone I'm going to have to call a competitor. So finally she put me through to Robin's voice mail. He never returned my call.

May 2016 update. Never did hear from Robin or anyone else at John's. Hired another company, got the work done and happily moved on with my life.

Grant K.

We contacted John's because several people highly recommended them, but I'd have to say it was just one big disappointment. We had water issues in our finished basement that required the installation of an interior drainage system. We first had the problem a couple years ago and called three companies to assess the problem and give us an estimate for fixing it. One company gave us an estimate on the spot. The second gave us an estimate a couple days later once they reviewed our foundation drawings. John's never followed up, although we were not very persistent with them because we decided to wait on doing the project.

Finally, a couple years later, we were ready to move ahead. Since we had heard some more good things about John's, we gave them another shot. Oddly enough, we had a nearly identical experience. The system design specialist was certainly nice enough and seemed knowledgeable -- wanting to know more about the problem hiding behind the sheet rock. So, we offered to tear out portions of walls and send pictures of the foundation. Soon after, we received an emailed estimate, so we felt we were on the right track and asked for final meeting to run through the details of the project and make sure we understood what would be done. Then silence. The specialist stopped responding. The business was theirs to be had, but they just dropped the ball.

After a month, we called in a competitor, got an estimate, signed the contract on the spot, and had the crew in our house two weeks later. John's may have been perfectly good, but we'll never know. Did they have bigger jobs to do? Was the specialist just a flake? Whatever the case, it's something to be aware of if you are considering hiring them. As for the competitor, I will hopefully be publishing a positive review of them soon if all goes well. So far, so good.

Elin K.

If this is the same John's that operates out of Silverton (but services NW Portland too) you can't go wrong using this operation.

I (even) had some snafus; some solutions to a basement leak we tried didn't work, I got caught in the crossfire of an employee who quit -- BUT they never gave up on me or my leaky problem.

John's did not charge me for work that was not successful (they put it toward the job that finally did the trick) and the office people were always kind even though I called and called and called.

This is a group that is very experienced and does not quit on a customer.

They always do a solid job with their work.

Leaks are tricky things in old houses. John's knows their stuff and if an initial try is not successful they hang in there until it is solved.

Their prices were reasonable and everyone I dealt with was patient (even when I was not) and persisted. When I had a few ""issues"" with work or employees they responded positively and quickly.

This review is honest and includes problems as well as successes.

I would work with John 's again and can easily recommend them without reserve.

David S.

Luis and the team were great a major task fixing what another company messed up. Team was polite professional with as little disruption as possible thanks guys

Jeff G.

John's left a typical message about looking into the matter and discussing the matter with management. Never heard from them. Point of the story- they don't want to admit there sales staff, at least one, is unethical in his tactics. My advice stay away from them.