Johns Valley Plumbing

Dawn B.

Making the call was easy. My only challenge is that they don't give you updates. That's why gave them four stars instead of five it would be nice if the tech gave you an update a half an hour before he was going to come. Once he got to my House, with in his time limit, he told me he could have done that. I wish that we have been offered when I made the appointment. Jyan arrived and was quick at diagnosing the problem, friendly, and did not leave a mess. Juan was a pleasure to deal with and even got along well with my dogs.

China N.

The gentleman that came out to my place was nice and fixed my garbage disposal quickly, under 15 minutes. He also left behind a tool so that I can un-jam it on my own next time to prevent the $65 service call fee.

The reason for the 4 stars rather than 5 is solely based on timing. He called me at 2:30 to let me know he would be at my place by 3 and then didn't show until after 3:30. Not a big deal, but didn't help the frustration of having to wait around from ""1-4pm"" for him to arrive.

N. B.

I was helped by Juan. He was genius - had a solution for a problem that two other plumbers have come and missed. I also appreciated that he didn't talk down to me and thereby educated me. He explained everything with the correct terms and trusted my brain to be able to process it, which it did. LOL. The reviews look like it depends on who you get, but that guy was gold. At first I was concered because he was moving so fast, but he's not rushing through things, he's just mentally fast and efficient. He addressed all my plumbing issues.

Ginger P.

Had such a nice experience. We had three different issues. Juan, the plumber, was very patient to explain the options and let us know the things that needed quick attention and one that could wait. He also gave us tips that we can do on our own to prevent future leaks. Great service and we will call them for future plumbing problems.

Denise A.

Got Ricardo of John's Valley Plumbing thru Fidelity Home Protection to correct the very bad job done on my toilet by United Plumbing. He was on time, He waited in the heat through about 10 minutes of hold for authorization, dealt with a snippy clerk, Tamika (that's another review that will happen) and installed the proper handle (yes he had it on the truck) in minutes. I was EXTREMELY pleased!

Dawn C.

I have worked with JVP three times through my home warranty. They are not the most presentable plumbers but they have done what I would consider very good work. We have had a positive experience and whenever we have a plumbing issue I always ask for JVP to come when I contact my home warranty. I would recommend them.

Jonathan K.

Came to my house, and charged $65 for inspection, and lied about about the job that need to be done. I wouldn't trust them to walk into my house again, even if it will be for free. My attorney is dealing with them.

Kelly B.

Johns Valley Plumbing showed up at my house in Woodland Hills as a result of a call to Fidelity National Home Warranty. Their two ""plumbers"" were called to help with two slow draining sinks with an accompanying bad odor, a slow draining bathtub, and a leaking toilet. After replacing a part in the toilet (and leaving a mess, including the old parts laying around), I was told that they would snake the bathtub and sinks, but that ""It may not fix the problem"". I explained that we needed it fixed, and they should just tell me what needed to be done - for things not covered by the warranty, I would be willing to pay.

30 minutes later, I was told that it couldn't be fixed, that there was nothing they could do for me, and that they had to leave for another job. At this point, both sinks were not draining AT ALL, and were filled with standing water. The bathtub was also not draining, and the vent cover had been torn off and left sitting in the tub. I explained that they had made my situation seriously worse, and that it needed to be fixed. They said no, and left. Calls to the main office went unanswered, and I sit writing this while I pay an ACTUAL plumber overtime to fix it obviously critical issues on a Saturday.

STAY AWAY.

Steve J.

Having used John's Valley Plumbing before and pleased with the results, I called them again expecting Jim to show up. When I opened the door there stood two men looking like homeless people. When I let them in the house, they gave credence to the commercial that talks about ""smelly"" plumbers. These guys reeked from a combination of stale smoke and other unpleasant odors. What happened to Jim?

Calling to apprise the office of my experience, I was berated by the staff: how dare I refer to them as looking like homeless people and call their hygiene into question!! Imagine that. You call to tell a company about your experience and that's how you're treated.

Something's happened to John's Valley Plumbing and it isn't good. One thing is for certain: I'll never use them again and caution others to seek their plumbing needs elsewhere.

Lori J.

Jim was first sent to our house by our home protection plan around 1995. Since then, we have dumped the plan (which went downhill) but 19 years later Jim is still our plumber. Always honest, not out to make an unfair buck, does his work well and cleans up after. Have referred him to a number of friends over the years and all the feedback is the same.