John's Plumbing & Pumps

Angie O.

This is the best experience I've ever had calling someone to fix something at my house. Our tables shot water heater quit working. Stupidly, we didn't service it properly. I called John's and they sent someone out the next day. The woman on the phone was very helpful and even apologetic that they couldn't get out sooner. She asked pertinent questions to help anticipate our needs. The servicemen who came out were knowledgeable, clean and polite. They got it going and explained our options. We decided to replace it. They tested our well water and recommended a filter to help keep sediment out of the unit. We're now considering a filtration/treatment system for our whole house. We will definitely be loyal customers to this company in the future.

J S.

Our flooring was bulging up around the toilet. Amos came out and quickly diagnosed the issue. He discussed options with us that were cost effective. He then reinstalled the toilet with new wax rings. He was professional, courteous, informative, and personable.

Kricket B.

AVOID, AVOID, AVOID!!!! ONE STAR IS TOO MANY!!!!! Use John's plumbing at your own risk. We certainly never will again since the expertise we were told we were paying for failed.

We again have no water...unbelievable. This company came out TWICE and billed me TWICE for the one reason they were called out to begin with!!

We called and initially were happy they were able to come out same day. I was told there would be a trip fee of $68.00 for them to come out as well as a diagnostic fee of $225 that would go towards my parts and labor if they had to repair or replace components to our system. Great, I understand----- come on out and get the water flowing!!!!

They came out, he switched a lever... water came back on. Tech Matt said it was probably a power surge and that if it happened again...showed me how to flip the little metal lever on the pressure regulator box. I paid my $315 dollar invoice for the travel fee and diagnostics and as he waved goodbye said to call back if I have any issues and that if it did turn back off the next step would be to replace the box. We were happy the water was flowing and $315 dollars was steep to flip a lever...but Ok.

Later that same day the water kept shutting off and we had to call them back out. We were scheduled for the following Monday. We told them to go ahead and replace the switch since Tech Matt said that was the next step. Later that day we received another bill just over $400 to include another trip fee of $68 for replacing the switch. Wait a minute???? I called them right away and chatted with a gal and asked why the diagnostic charge did not go against my parts and labor like I was told it would. She said she was going to have to talk to the owners and get back to me. They called us back a week later and explained they had talked to the tech and because it was not the same day and we told them to go ahead and switch out the part....the billing was the billing. We were told we were paying for their experience and expertise. I filled the guy in on the reason they had to go back out again and that they could not properly diagnose in one day with the time the tech spent on the system since he did not check anything after he flipped the switch. He told me he would get back to me.

A week went by and I was forwarded a slightly less bill for $367.95 for parts and labor w/ a trip fee. *****Actual part replaced ---less than $50.

When the invoice came in, I immediately called them and asked to talk an owner or manager. The gal who answered knew who I was and started to pull up the file and said she could not hear me and that I was cutting in and out. I told her I would call her right back after I exited the building I was in. Now in 5g with full bars... I called back and she said she called back the other number on the file ( My husband) and that he paid the bill. WHAT???????

Of course I asked why she would take payment and she said she still could not hear me and hung up. I called back 10 times and they would not answer my call nor have return my emails. WOW!!!!!!!! MIND BLOWN. I had to call another company out to fix what their expertise could not. KICK ROCKS JP!

Joan O.

I recently replaced my dishwasher. Everything was ready to go. A simple hook up.

They charged me a travel fee of 39.00
(3 miles distance) and a 4% fee for using a credit card. Total cost of installation was 493.00.

So I checked to see what other plumbers and companies were charging(Home Depot, mcKenny's, Lowe's).
They were charging $175.00-$225.00.

I didn't do my research so it's on me but I want to let others know so they didn't make the same mistake.

Billy O.

We started to have a well issue and had no water, I called Johns Plumbing and Matt came out and got us back up and running in no time at all. He definitely knows his stuff! Great customer service start to finish!

Kelsey D.

I am very appreciative of being able to call this business and have some one available ASAP, in my situation it was the next morning I needed some one. Price was very reasonable and customer service was great!

Anna M.

We have called John's multiple times for work on our home's plumbing and our pump, and they have been unfailingly efficient, friendly, and thorough. I don't like plumbing problems! - but I am a whole lot less stressed when they occur since finding theses folks. 110% recommend them.

A H.

They did a great job inspecting the well for our new home purchase. Called me to go over the findings in detail. Very impressed by the knowledge and communication.

Denney D.

My friend needed maintenance on his electric water heater so he made an appointment with John's Plumbing in Lacey, WA, which was set for between 9am to noon. He man didn't show up until 2:30pm. The water had been barely tepid so we thought there may have been an element issue. The person who showed up charged a non-refundable $50 then looked at some wires & turned up the thermostat. Our fault for not turning up the thermostat ourselves but he charged $300 for the 'service' which amounted to essentially nothing. My friend is on a somewhat limited budget and on the verge of going into assisted living. I wasn't there when he paid the man, but it seems a bit much to charge $300 to turn up the thermostat! I feel the company took advantage of my friend. People I know will be told not to use John's Plumbing.

Michael B.

Called John's Plumbing for a quote on extending copper pipe 3 inches to fit tub spout onto it. I was told they needed to send plumber out to evaluate work and that would be a $39.00 fee plus tax. They arrived late and then said it would take about 20 mins to complete work. I asked how much it would cost and it took them 5 minutes on an I pad to Quote me $396.00 for job. I was shocked and told them they had to be joking. I told them to leave. I hired another local plumber took them 15 minutes and cost me $75.00 including service call. I will never use this company again and will tell others to stay away from using them.