John's Plumbing & Pumps

Cj O.

called John's for a bid after dealing with roto router on a clogged toilet. their bid was significantly less for the very same replacement and installation.
in the meantime, I had a medical emergency, moving to restorative care. even not being home, they replaced the toilet. all communication was satisfactory between me and the office or the installers. I recommend them highly.

Sandy L.

John's plumbing was very responsive to the needs of our community last week. 4 homes on our community well were suddenly without water because our pump went out. We called John's plumbing and pumps and they scheduled Aaron and Dante to come out the next morning. They removed the old pump and replaced it the same day. We were very pleased with the fast service and quality of the service. Thank you so much John's Plumbing and Pumps!

Raul G.

Hello everyone,
-After a company which will be called ""Company A"" failed to show up for a booking on Monday that was scheduled on Saturday, I quickly searched for alternatives and found John's. I contacted them at 8 am and secured a booking for the same day from 12 pm to 4 pm. However, at 3:30 pm, I contacted them again as I had not received any updates, and the admin staff informed you that the window was actually from 12 pm to 5 pm. Fortunately, this did not affect me since I am working from home, but it could have been a significant inconvenience for someone who was not working from home or had different work hours.
-During the process of chatting with admin staff, I have yet to get an estimate of any sort. I plan to chat with technician regarding the costs of the service given they have to take a look at scenario and go from there.
-Technician called at 4:03pm to let me know he would be here in 20mins time roughly. They arrived as they predicted. Not a long wait time from their heads up
-Cost for ""rooting out"" gunk and stuff that caused stoppage was quoted at $365 plus tax totalling out to ~$411.
-Total time that they spent working was quick, and efficient.

Now assuming that I was a last minute appointment which I definitely was, cost from them compared to ""Company A"", John's was a bit pricier but I paid for the convenience of having them come by expeditiously. All in I expected this price tag for the rooting job for my clogged drain given the timeframe i expected results in. I definitely will use them or their affiliates for issues that need immediate servicing, but for longer term projects or issues I will shop around to find a better price. That leaves it at if you have time there may be a cheaper option out there, but if you need results expeditiously I definitely recommend them. Given I did not shop around I can not say there are cheaper options, but I can say I am a satisfied customer.

Wendell C.

They spent twenty minutes fixing a drip under the kitchen sink and then charged me $412...give me a break !!!

Carol C.

Not only did they break a toilet seat and not say anything but after repiping underneath our home, there were four leaks the very next day... three underneath the house and one under the kitchen sink. The lead plumber that worked under the house said he had a problem with his pipe crimper. The plumber who worked under the sink was cussing, grunting, (he was the one that broke the toilet seat), and he did a terrible job placing the sink pipes in the middle of the sink storage. I had to have that part redone by another company (2 Old Guys, who were fabulous)!

They did eventually repair the leaks they made and replaced the toilet seat but wanted to charge to come back a make sure there were no more leaks and refused to refund even the slightest discount. Absolutely ridiculous and now I worry that there will be more leaks under our newly wrapped pipes and new water barrier.

Terry A.

Called and asked for a person to come unplug my sink drain. They said they would call me back and they didn't call. Ever. Typical for a business here.

Sheila M.

I want to say how outstanding this company is. My 91 year old mother had a problem with her water pipes and they came right out. Got her all fixed up within a day of her calling. Evidently a mouse had chewed right through one. She was so happy and couldn't say enough about how nice the young man was that came. Nice to know some businesses still take care of their customers.

D. C.

First, I wanted to say that everyone that I interacted with was very polite and professional. Here's my experience: I called on Monday because of an active leak in my house. They were able to schedule me for Friday with the likelihood of something before then. Great. On Wednesday, I called to let them know that I think I found the source of the leak. No problem. On Friday, I called in the early afternoon to try to get an ETA. Unfortunately, I found out that they had accidentally scheduled me for 2 weeks later, admitting that there was a 'computer error' in the scheduling process and promised to try to get someone out to my house ASAP. The earliest was the following Tuesday. By the time they came, I was fairly certain that the leak was just outside the foundation of my house. On inspection, they didn't think that was the case and thought that it was in one of the walls in my house and would require accessing that wall with repair. The plumber wasn't certain and wanted to get someone else to come out the following day. That next morning, I went out with my shovel and dug out the pipe I though might be leaking, found the leak, and exposed it for repair. They arrived later that afternoon, agreed that that was the leak and replaced the 6"" area with copper and a valve, then charged me $850. Took under an hour (I even had the water turned off for them). I then went to Home Depot bought a cover to go over the valve and filled in the hole myself that I had dug in the first place.

Angie O.

This is the best experience I've ever had calling someone to fix something at my house. Our tables shot water heater quit working. Stupidly, we didn't service it properly. I called John's and they sent someone out the next day. The woman on the phone was very helpful and even apologetic that they couldn't get out sooner. She asked pertinent questions to help anticipate our needs. The servicemen who came out were knowledgeable, clean and polite. They got it going and explained our options. We decided to replace it. They tested our well water and recommended a filter to help keep sediment out of the unit. We're now considering a filtration/treatment system for our whole house. We will definitely be loyal customers to this company in the future.

J S.

Our flooring was bulging up around the toilet. Amos came out and quickly diagnosed the issue. He discussed options with us that were cost effective. He then reinstalled the toilet with new wax rings. He was professional, courteous, informative, and personable.