John's Plumbing

Jada V.

I normally do not recommend services, but my experience with Darren was exceptional. Darren is an asset to your company. He worked at identifying my problems and solving them. He is knowledgeable, considerate, respectful and customer service oriented. He took his time explaining what he found and how he was going to fix them, while not complaining once about the 100 degree weather.

Kai W.

Customer service at John's plumbing is amazing. I needed a hot water outlet faucet from my washing machine replaced. John came out and gave me an estimate and asked me if I wanted the work done. Because I wasn't aware the price of plumbing repairs. I was a bit hesitant.. I honestly don't know what is fair price, but I do know what is excellent customer service and quality repair. In the long run, I would use John again, but I would probably receive some competitive bits before agreeing to.

Mark H.

Had a leak in exterior water line just before the valve. This was a Saturday morning. John the tech arrived promptly and fixed the job very professionally. Very satisfied with his work. Back in business. Thanks

Doreen S.

John's plumbing came on time & did an excellent job. Even after I called them back upstairs, he came back to double check which way the hot water was. We would use John's plumbing again & recommend their company. Doreen & Chip Snyder

Janie J.

Our condo association chose Johns Plumbing to replace failing cast iron pipes in a bathroom which were identified with a smoke test. Not only was it done on a Saturday, but with minimal water shut off and a fair price. Thanks Gino and Jackson!

Christa R.

John's Plumbing was on time and willing to answer all my questions. Very reliable company! The office is also easy to get a hold of. They have great communication via text and email as well.

Linda B.

I called, they called back. I made an appointment, they showed up on time. They did the job without breaking the bank. Roderick was both friendly and professional. I could not ask for better service from him or from this company.

Michael R.

Short answer: Outside several scheduling issues and wasted time using their Google integration, PLUS the lie of a free estimate, the price was on par with other services. They did a professional job when on site (which is why it's 2 stars and not one star). Long answer: I made an appointment via Google on a Friday for a Saturday appointment and a free estimate. Not only was the estimate NOT free, but I was forced to put down $89 for them to come out there... AND they were not able to come out Saturday, which they could have told me upfront. They kept on changing times, which was incredibly frustrating for me. At first, I signed up for Saturday, then they said Monday 10am to noon, then they called me the day before and said that my appointment wasn't going to be honored because I'm too far out! They finally decided to come in the afternoon, which caused me to not be able to be on site. From what my man on site said, the techs did a good job. Take that with what you will as I was not on the site. I hate to have to take stars as I'm a huge supporter of small business as my history will show. I just hate feeling like a low priority burden to a service I paid for. I'm not going to do something like dispute charges or anything like that. I will, however, vote with my dollars and choose another company in the future for my plumbing needs. Avoid this business if you'd like a free estimate or if you'd like your appointment to be solid.

Ron F.

The tech, Ace was outstanding. Job was completed quickly and efficiently. The only negative was that the appointment time was 1-1/2 hours late.

Fatima P.

If I could, I would review the plumbers and office staff separately because the two are night and day. Water started pooling in my laundry room whenever I ran the washer. John's was the only one that responded out of several plumbing companies I called. It took two visits by the plumbers to detect the source of the leak, which was a crack in the vent line. They investigated further and detected severe backups in two other areas. The plumbers were very thorough in explaining the scope of the work and presenting me with the pros and cons of each possible method for completing the repairs. Ultimately, I decided to replace all the cast iron piping in my house with PVC. Every step of the way, the plumbers kept me informed, answering my questions and easing my concerns. They were patient, friendly, professional, and tidy in cleaning up the mess created by the repairs. They get 5 stars. Now, for the office. Communication between the staff is very poor. I would call with a question and be told that the message had to be relayed to someone else. Then, I would find out a couple days later after not hearing back that the person never received the message. This happened several times. The office manager gave me an attitude when I asked for specifics about the timeframe of the job so I could coordinate somewhere else to stay. Even though her demeanor improved towards the end of the job, the overall customer service of the office staff is lacking. They get 3.