Johnny's Plumbing

Marty T.

Excellent experience twice. Josh did both jobs. Explained everything and work was professional.
Highly satisfied customer here.

Phyllis D.

I wouldn't recommend Johnnie's Plumbing to my worst enemy!! I had a clogged drain in my bathroom they came out used a snake got it stuck in my septic tank and couldn't get it out then wanted to charge me another thousand to go back in and cut into the pipe through the floor to retrieve it and find their snake. Thankfully I called out a different plumber who not only retrieved their snake but fixed the problem for 1/4 of what they wanted.

Rob I.

So much for trying to support a small town local business. I don't even know where to begin other than the fact that their receptionist Elisa (sp?) is the rudest woman I've ever dealt with as a customer.

After being given an 8am-12pm appointment window we were told that someone should be over to replace our faucet around 10am, but then got pushed out further due to an earlier job that was taking longer. Fine, but if that's the case and we're moving our schedule around and trying to get an idea of when we can expect the plumber, then don't get upset if we're ""calling every 30 minutes"" as she so rudely accused us.

Between the rude receptionist, waiting around until 3:30 and still no plumber, and the owner's lack of motivation to do anything to help returning customers, we decided to cancel the appointment and find another plumber.

Every time we spoke with this woman it was nothing but attitude and total lack of respect for the customer. I asked what ever happened to ""the customer is always right"" and she replied that she had been ""dealing with"" my husband and ""his tone"" all day (I'm the angry wife writing this from his account). Can't believe the nerve!! She wouldn't let me get a word in edgewise as she was yelling over me. I ended up yelling into the phone, ""ELISA!! This is why we're taking our business elsewhere!"" and I hung up. Yes, she was still yelling on the other end. Crazy. If I owned this business she would've be gone a long time ago.

John H.

We've had Johnny's out for several different issues now. The first was after our old plumber couldn't fix something. He made some expensive recommendations. We called Johnny's out on a Saturday for a second opinion. They had the problem diagnosed (differently), fixed, and at a much lower cost than we were originally quoted. Needless to say we have a new plumber.

Yessenia V.

I'm renting a home under Matel Management :-( and there was a water leek in one of my bathrooms. They sent Johnny plumbing. So far so good. They came out took a look, the guy was cool told me that he had to talk to John (the owner) and send the estimate to matel. Ok. While waiting DAYS with no call,I called and some woman I spoke to was beyond rude and argued with me about calling her the day before. Hilarious right. Then John the owner came out to measure and explained everything (thinking to myself, now I get to speak with someone that has a brain) while waiting for an idea of when the remodels for my bathrooms would begin, I called and the same RUDE woman answered and said they were waiting for Matel well I wasn't going to get far with Matel since they have their heads up their a**. So I was waiting, trying to be patient advising my employer that no one has called me yet to start the remodel. Which I need to give him a heads up, whether I'm working certain days or not. So finally I get a call same non enthusiast rude woman called and scheduled the remodel. Well this is the fun part first day of my remodel by the looks of it I could have done alot more in 8hrs. 2nd day ""oh u can only take a bath but try not to get the walls wet....haha. 3rd day I get home early tile guys here, don't get me wrong beautiful tile, I look at both bathrooms and by the looks of it, i think to myself, how the hell am I going to take a bath. So I ask the tile guy ""um can I take a bath"" and this is his response ""uh no they didn't notify u"". I couldn't help it , I walked out called the office of Johnny plumbing and oh joy rude woman again. I ask calmly can I speak to the owner please and she states ""he isn't in, "" can she help me. LOL. I explained to her what i was told by the tile guy and her answer was ""Ok""..... i say ""mmmmm that's it."" Her response, ""Well what do u want me to do have them take the tile off just so u can shower."" I smiled and said to myself that this is bull**** and she had the nerve to yell at me and say she doesn't have to.deal with me and hung up. Wow. I called back and she answered yelling ""i don't have to listen to u I'm hanging up I'm hanging up."" So I said "" I'm not yelling so u shouldn't be yelling at me. "" ""All I want to do is speak to the owner. "" her response"" he isn't here"" and hung up. She tried calling me back so I gave her a small taste and said I didn't want to hear her and hung up in her. Now........finally I get a call from John nice guys explained everything. But sorry John I would not refer to your place if u were the only plumbing left in the world. See what happens when u hire people that only have a brains the size of a peanut :-)

John L.

Ben attempted to repair our Kitchen faucet 2 times in 1week. He appeared clueless as to what to do so he recommended that the faucet needed replacing. On the third attempt after 4weeks with no water volume, hot or cold, a second plumber showed up. As I overheard him talk to Ben about what he had found, Ben said there was nothing wrong and. ""those people are complainers"" etc what a liar and he didn't know I was listening! The new tech hung up quickly and said ""that's the way Ben is"". I was furious. How unprofessional!!
Tech just left and shut the faucet off. No sink use until approval to replace faucet. Been a month so far.

A. C.

John E.
John E.
Owner
23 hours ago
Thanks once again for your response. If we called you and you did not answer the phone, we would have left a message and awaited a return call. Fuel and wages are too costly to proceed without knowing if someone is home. Also, without any of your information, it is impossible for me to look into it further.

Your input is appreciated, but unfortunately, not as helpful as I had hoped.
Paying C.

Paying C.
Ripon, CA

0
1

20 hours ago

Ok, Johnny's Plumbing, Nice Try...
I suppose It does look better for you if you blame the customer.

Pardon my pun plumber but If any of your ""Ifs"" held water, I would not have posted my review as such.
You did not call my residence. No Call, No message, No Show.
I verify I was there.


Here is the picture:

A. If your representative would have called, I would have answered it, after all, I was there waiting for contact with your company. There was No message, beacause there was No Call.

B. I would not want you to waste your time or fuel driving across this great big town of Ripon either, that is why I took it seriously when I made the appointment and was present when the time came. By the way it cost me more time off work than the 2.5 mile, 5 minute drive plus wages from your place to mine would have.

C. I get that if you claim you do not want to waste your time, fuel etc.
it looks better for you (in a public forum) if you use that excuse and redirect blame. I don't like to waste resources either, my own or others. I also don't care for blame/excuses either.
This no show of yours doesn't mean that much to me, can't change it, it is over and done. But you have asked and made excuses or blame a few times now, and It appears it is not an isolated incident when observing this site.
The truth matters and may matter to others, which is why people check this sight.

I will simplify it for you and others who check yelp.

- Once again , I contacted your office, spoke with a female, she took my information, set up a day and time. She even commented on the name of my street, she thought it sounded funny.

On the day of the scheduled appointment I waited quite a while in case the service person was running late.
There was No Call, Now Show,

I called your office and the same female I had talked to earlier in the week answered and claimed she had no information regarding my appointment.

You asked for more information, and you got it.
This scenario may not be as helpful, or favorable to you as you may have liked, but is accurate and should be enough for a problem solver to deduce your office could perform better!

I have/would like to think Johnny's plumbing can and does show up on schedule quite possibly a majority of the time and they may do good work if they do show up, but I do not know first hand. In this case they did not. This is not meant as a back handed compliment, It is my experience as provided by Johnny's Plumbing.

Mary C.

I was given wrong information by the plumber. Garbage was backing up into the second sink and there was a leak in the pipes. The plumber came and said the garbage disposal needed to be replaced. He replaced it and fixed the leak. Two days later the garbage was again backing up into the second sink. I called the office and was told the plumber would be coming out but if it was a different problem I would be charged a service charge. He came out and fixed the problem. He told us we were using the garbage disposal wrong(?). We needed to flush the sink for five minutes with hot water and that he had to charge the service call. I protested. He said it was a different problem. I wrote the review feeling I was being overcharged for his error. I shoud have contacted the office before I wrote the review. When the office manager(?) read the yelp review she called me immediately. I told her what happened. She is sending a check for the second service charge and will talk to the plumber. From now on I will call the office to make sure the employee is really representing their policy.

Kevin N.

Had a thermocouple go out on a Rheem water heater still under warranty. I spoke with Melinda after I talked to Rheem's warranty department and she said to call back when the part arrived and she'd be able to take care of me. When the part did arrive I was a bit worried but Melinda held true to her word and was able to get my appointment squeezed in SAME DAY. They called when the plumber was on the way so that I could be sure to be home. Then they called again when the work was complete to ensure that everything went well. And they were done in under an hour so their rates are VERY reasonable!!! I couldn't be more pleased with my experience with Johnny's Plumbing.

Kathy T.

Johnny built our house 9 years ago. Our roof leaked within 3 years. We had that fixed and then we had a major leak last year with ceiling damage. They did send someone to fix the outside. We had to pay for ceiling damages.

The floor of our shower cracked and when we had that taken out we found a mound of cement that had not been leveled off, and this is what caused the crack.

We are selling our house and the buyer's inspectors have found that the septic system was not installed correctly, the roof dormers were not installed correctly, and the roof looks to be about 18 years old with many mistakes made. The total cost of these errors is costing us over seven thousand dollars and Johnny is unwilling to fix any of the problems.