John White's Rooter Connection

Se S.

I've used them twice. Both times they came out right away. Both times the fixed the problem for less quite a bit less than their initial estimate. They go by the hour not by the job, so I guess that could work out either way. I have learned not to trust ratings on Yelp for contractors or home improvement folks...unless it's like a 2 star rating. These guys have 3.5 stars but are solid and were referred to me by a guy who uses them for an apartment complex he owns. I also got an estimate from one of the Yelp 5 star places that comes up first in the search. They came out and gave a flat rate for the job that ended up being about 40% higher.

Michelle C.

One of the biggest scams and worst customer service I have come across in a very long time. Our condo that we own but don't live in and rent out had plumbing issues, and we thought it was a building issue over an individual issue. The management company sent John's guy out (who was actually great) but instead of assessing that it was in fact MY issue, he went ahead and did the job without telling me or giving me a quote. It took him 20 minutes and he fixed the plug. I then receive a bill from John White's company for almost 200$. He charged me 1.5 hours of travel time and we live in the middle of Hollywood. This was done in September and he called me mid-February to collect. Case in point on his level of professionalism. I mean common man! Icing on the cake, he was as aggressive, rude and demanding...not to mention super insulting and prying into my life WAY too much. I digress. I paid the fool for the time the guy was actually working in my unit, and for the parts - because that's the right thing to do. He can eat the travel time because that is just plain ridiculous. I would have got my regular guy to come in had I had known it was in fact my issue, and that they charge more for travel time then actually working. They're not uber or a driving service for God sake! How he can get away with this and conduct himself this way yet still be in business is beyond me. The fact I'm spending more head space or energy on this is a waste of time; however people should steer clear of this dude. Seriously.

Mark E.

Make sure you watch their work closely and sign the invoice before they leave.

Pros: Team was nice and did good work on installing a laundry box.

Cons:

1. Sent out two guys when it was a one person job
2. Over charged $500 on labor
2. Charged for parts that were not used
3. Charged for parts that I supplied
4. Up sold on some water heater work and shortly after the pipes were changed, it failed and caused major leak into the garage. Owner denied it was their fault.

Their solution: Gave me $10 off for the parts (that I bought). Didn't adjust price for parts that were never used. The owner adjusted the hours to the correct amount and said he ""discounted"" even know it was their error.

I gave them the opportunity to go above and beyond, I recognize that accidents happen, but just ended up paying 3x in time and money cleaning up the mess with no compensation or understanding from management.

Jack V.

I used to hire this firm to do sewer line videos in the real estate business: This place is a factory and it's a numbers game; all bottom line oriented. I stopped because they overcharged my clients any time the job deviated a bit from the norm -- a lot of money extra. I learned that competitors were charging much less, and were more transparent and equally competent, less rushed and had as much experience. A month ago, I thought I'd give them another chance at the behest of a friend who used this vendor for general plumbing. big mistake. A plumber came to my house: I ordered 2 simple parts, and a month has gone by and the vendor is MIA: no calls, and calls and email are not returned as promised. Very disappointing. I've now wasted a month waiting for parts that I could have ordered myself and had anyone install....Very frustrating experience, now the same poor service, after years' hiatus.

Beita M.

Fred came out to provide a sewer line inspection for my clients. Was able to schedule an appointment for 3 days out, he called me when he was on his way and was professional.

Stephanie M.

The worst.

I was referred to these guys by my condo building's management company, who said they were ""excellent."" After a short phone call explaining what we needed, the woman who answered the phone said we could avoid an in-person inspection if I sent the scope of work from the other bids we had already received.

I copied and pasted the work descriptions into an email and sent it off 10 mins after our call.

I didn't hear back for WEEKS. After following up multiple times, I shared the situation with the management company and then got an estimate the following day. The estimate was for MORE THAN DOUBLE the cost of all three of our other bids and would take double the time to complete, and for the same scope of work.

I followed up immediately with questions about why their cost would be so much higher, and of course I didn't hear back. A week later I emailed again for clarification on the bid and cc'd the management company. Still no response.

I'm hoping my situation is an anomaly for this company, but I've found that virtually every other vendor we've called has been 100% better than these guys in terms of customer service.

Pam F.

Extremely expensive service. I have used other companies and they have charged me 90 dollars for the same service. I decided to use them this time and they charged me 250. I will never use them anymore. I think there are other companies that they are willing to do the same thing for a lot less.

theresa a.

These guys are terrible. They were supposed to arrive at 10am; at 10:12 I called the office and spoke to Robert to ask about ETA (this was after they never even confirmed the appointment day before, and I also live only a few miles from them). The dispatch guy put me on hold to supposedly check with the driver and said that he would be at my place ""momentarily"". Since this was on a work day, I asked what time frame that meant since he was already 15 min late now. 5 minutes? 15 minutes? I was put on hold again and then told that the driver was not responding to them but that he'd been dispatched. When I asked what ETA the driver had given him the first time i was put on hold, he admitted that he'd never even spoken to the driver so that he was making time frames up. I said that i'd wait 10 more minutes then leave for work. No one ever came. Horrible customer service.

Ryan T.

Called yesterday to make an appointment to unclog a leaky sink. Made one easily for 10am-12pm today. Israel arrived at 10:15am, and was gone 15 minutes later, sink unclogged and left nicely cleaned, $95.

I have no reason I wouldn't call them again, and I'd definitely ask for Israel to be the technician to come.

Devon A.

One of the worst experiences I have ever had with a company. POINT BLANK. I never report bad service but this time it had to be done. They charged me 370 dollars for sitting in my drive way for an hour when they had been provided gate codes. Tweedle Dee just needed to ring the buzzer or alternatively put in the code but he sat there letting the meter rack up time. In the end, there was no work done except that he turned off the water to the house. The man did not fix the leak, which was repaired the day after by a different company and turned around and charged 370 dollars. I called repeatedly to discuss this, and the price billed to me which I thought absolutely inflated and ridiculous but alas, NO RESPONSE from the owner after many messages left. Fast forward, they sent my information to the creditors without a courtesy call to discuss this massive bill for absolutely nothing! UNREAL. I had to pay the bill to avoid spending a day in small claims court which I would win after showing the work was completed by someone else but would it be worth an entire day of my life????! On the other hand, a little justice by way of a lousy yelp review? Priceless.