John Thurston Plumbing

Katya R.

I called this company for a couple of small jobs at a rental property. The appointment was lined up for the morning, and the tech was supposed to call the tenant 30 minutes before arrival so he would know when to expect him. Instead, I (the property manager) received the call around 8 in the morning to say he would be at the property around 8:30 am. He made a comment about the fact I never sent him the tenant's contact information, when I actually did the week before, by text, liked he asked. In any case, 30 minutes came and went, and the tenant called me around 8:50 am to ask if the plumber was still coming. I called the plumber to tell him the tenant had to leave soon for work, and asked when he might be there, to which he responded he would be there shortly, and had an attitude about it. At 9:15 am my tenant let me know he had to head to work, but told me the back door was unlocked and the upstairs tenant was aware the plumber was coming and would let him in. Not even five minutes later I got a call from the angry plumber saying he was at the property and no one was home. I started to tell him the door was unlocked and the upstairs tenant could let him in when he cut me off and told me to find someone else for the job. He never stepped foot inside and had the audacity to have an attitude because HE showed up 45 minutes later than HE said he would. He also accused me of never having given him the contact information he needed after I forwarded him the text I had sent the week before. I told him I would gladly find someone else as he had been very rude and unprofessional. I seriously have no idea how this company has the rating it does. Buyer beware.

Kyle W.

This guys rates are outrageous. He charged my fiance, who is a single mom over $600 to replace a shower valve (after he couldn't get a stuck cartridge out), and it took him less than two hours. Its not like it was difficult to get to, just cut a square out of the drywall on the other side of the valve (I watched him, took 5min to get to the valve). I looked up the parts he used from the boxes he threw away, and they were no more than $75 total (valve and trim kit). THAT COMES OUT TO ABOUT $260 PER HOUR!!!! I doubt even a Doctor get this per hour (if you factored their per hour cost). Hire this guy if you want to get price gouged. I honestly don't know how he's still in business. My previous review regarding this was deleted, so I'm re-posting.

Brenda M.

Christmas Day 2016 and family from all around the country were about to converge on our home when we experience plumbing problems. Seriously? Luckily we had the option to celebrate at a nearby family member's home, which we did. The next day, within 10 minutes of Mark from John Thurston Plumbing arriving, he informed us that we had just moved into the """"worst case scenario"""" bracket. With determination and humor Mark resolved the issue which probably originated when the new home construction company next door damaged our septic pipe near the street. I'd never use that construction company but I would definitely use John Thurston Plumbing again!

Sharon B.

Had an emergency January 1 at 9 pm. Called Mr Thurston. He was there in less than 30 minutes. Fixed the leak in short time. Gave us suggestions to remove the water from the carpet. He is now our plumber. Never hugged a plumber before but now have.

Satha V.

I called and came right out to our home. He was fast and let us know what we needed to do to fix our water pressure. He gave us the choice to do it ourselves or have him do it. Honest guy who is not going to try to sell you extra things.

Burt F.

Good guy! Came quickly and handled new faucet and drain installation. I didn't have the right parts for dishwasher and he jury-rigged a hose line. Leaks but worth the try. He is worth considering. I recommend him. He will be coming back to change out a shower valve stem and install the right dishwasher discharge hose.

Cory M.

Thank you Mr. Thurston for coming out on a Saturday night and resolving our emergency plumbing issues.

Lisa L.

John is very good. He is direct and to the point, but do not take it as an insult. He does not negotiate his price and he is honest about that and you finding a cheaper plumber. Some think it rude, but I find it better then BS-ing me.

Duck B.

I had him come out to look at a problem...he said oh """"he can fix it no problem."""" When the time came to do it he said """"it could not be done"""" Not sure if he was trying to get more money or what. He obviously did not remember speaking with me the time before. :(

Mary W.

Came home to find the hot water tank wasn't working and of course this happens on a Friday. Called John Thurston Plumbing and they were there in an hour. Diagnosed the problem and fixed it. Will definitely use this company again.