John Thurston Plumbing

Tracey G.

Should have realized when I called and he answered with """"hello"""" not company name. Came out for three small problems all which were fixed with turning of a simple valve. $175.00!!!No parts were needed . He did however come out the same day and stayed in contact.

Chris W.

Exchanged emails over several days. He was going to call. He would call tomorrow. He would call today, if he hasn't called already. He never called. I really wanted to work with him based on word-of-mouth reviews. But is was not to be. I contacted another Yelp recommended plumber, they promptly got back to me and set up an appointment for the next day. They called back and said they were located in Jacksonville (we're in St. Augustine) and they would not be coming. The third Yelp recommendation wanted $77 to come and estimate, and it would not be deductible from the cost of the job. I didn't bite. Went on my own, call a guy, gave me an estimate on the phone and came two days later and did all four items on my project.

Pat D.

Living in this town for a year now, we find that so many companies we call for service, don't answer or don't show up quickly. JOHN THURSTON PLUMBING IS AMAZING!! We call. He comes. We had him here several times this past week and he jumps to help us out. Outstanding service. Very nice guy who does a good job and gives great service. Highly recommend him!

Davis S.

I received immediate and excellent service from John Thurston Plumbing. I had an immediate need and reached out to John Thurston in the early morning. John was honest in informing me that he was scheduled for today but offered me the option of contacting him later in the afternoon. Before, I could reach back out to John; he contacted me and advised he could come to my home and investigate my issue within 10 minutes. He arrived in 5 minutes, determined the issue and resolved the issue within 2 minutes. He was extremely prompt, professional and had a great sense of humor to boot. I would utilize his services again and recommend him for your home plumbing needs.

Courtney D.

Honest guy who does good work at a fair price! He installed a water softener for us and we couldn't be happier. He is a small business, does all the appointment scheduling himself, doesn't accept credit cards, so don't expect any of that.

Katya R.

I called this company for a couple of small jobs at a rental property. The appointment was lined up for the morning, and the tech was supposed to call the tenant 30 minutes before arrival so he would know when to expect him. Instead, I (the property manager) received the call around 8 in the morning to say he would be at the property around 8:30 am. He made a comment about the fact I never sent him the tenant's contact information, when I actually did the week before, by text, liked he asked. In any case, 30 minutes came and went, and the tenant called me around 8:50 am to ask if the plumber was still coming. I called the plumber to tell him the tenant had to leave soon for work, and asked when he might be there, to which he responded he would be there shortly, and had an attitude about it. At 9:15 am my tenant let me know he had to head to work, but told me the back door was unlocked and the upstairs tenant was aware the plumber was coming and would let him in. Not even five minutes later I got a call from the angry plumber saying he was at the property and no one was home. I started to tell him the door was unlocked and the upstairs tenant could let him in when he cut me off and told me to find someone else for the job. He never stepped foot inside and had the audacity to have an attitude because HE showed up 45 minutes later than HE said he would. He also accused me of never having given him the contact information he needed after I forwarded him the text I had sent the week before. I told him I would gladly find someone else as he had been very rude and unprofessional. I seriously have no idea how this company has the rating it does. Buyer beware.

Kyle W.

This guys rates are outrageous. He charged my fiance, who is a single mom over $600 to replace a shower valve (after he couldn't get a stuck cartridge out), and it took him less than two hours. Its not like it was difficult to get to, just cut a square out of the drywall on the other side of the valve (I watched him, took 5min to get to the valve). I looked up the parts he used from the boxes he threw away, and they were no more than $75 total (valve and trim kit). THAT COMES OUT TO ABOUT $260 PER HOUR!!!! I doubt even a Doctor get this per hour (if you factored their per hour cost). Hire this guy if you want to get price gouged. I honestly don't know how he's still in business. My previous review regarding this was deleted, so I'm re-posting.

Brenda M.

Christmas Day 2016 and family from all around the country were about to converge on our home when we experience plumbing problems. Seriously? Luckily we had the option to celebrate at a nearby family member's home, which we did. The next day, within 10 minutes of Mark from John Thurston Plumbing arriving, he informed us that we had just moved into the """"worst case scenario"""" bracket. With determination and humor Mark resolved the issue which probably originated when the new home construction company next door damaged our septic pipe near the street. I'd never use that construction company but I would definitely use John Thurston Plumbing again!

Sharon B.

Had an emergency January 1 at 9 pm. Called Mr Thurston. He was there in less than 30 minutes. Fixed the leak in short time. Gave us suggestions to remove the water from the carpet. He is now our plumber. Never hugged a plumber before but now have.

Satha V.

I called and came right out to our home. He was fast and let us know what we needed to do to fix our water pressure. He gave us the choice to do it ourselves or have him do it. Honest guy who is not going to try to sell you extra things.