John Snyder Plumbing and Heating

G G.

Xavier and Mooney came out to my home to assess my sump pump. They were professional and courteous. They immediately performed an assessment and were able to give me recommendations. I will definitely call them again. Highly recommend.

Kenny S.

Xavier responded to the call so quickly and he was incredibly helpful with diagnosing the problem and providing information on next steps. He was awesome!! Definitely recommend.

Yao Z.

John came to help me fix a dehumidifier pipe --- he was super personable while professional. Did a perfect job for me. Would definitely recommend and call him again when I need anything plumbing.

Julie W.

I am giving John Snyder a 4/5 because I initially had a very frustrating and confusing miscommunication situation regarding the service/work order description and quote, and a last minute, day-of appointment cancelation by the tech. HOWEVER, John Snyder came out himself the next day and the following Monday and worked through all the confusion, took responsibility for his Tech and the resulting extra work/time. John overcame all obstacles and was professional, thorough, kept me in the loop, and was adamant about honoring the quote I was originally given, even though it would have cost way more. Overall, the work he did is fantastic and I felt he made up for the situation with his tech.

I imagine how challenging this line of work can be, and I understand that things do not always go as planned; so I appreciate all that John did to rectify the situation, his work is excellent, and I would use him again.

Alexander B.

I think this company is a scam, but they might just be extremely unprofessional. Called them up early in the week for an estimate. Receptionist is pleasant, says they can send someone out on Wednesday around noon. They ask for a 50 dollar deposit that can either be refunded or applied to the job if I choose to go with them. Sounds reasonable enough, so I agree and the appointment is set up.

Two gentlemen arrive at my house between the time they sent me over text (12-3) and I show them the radiator system, boiler etc. While showing the boiler, the plumber starts talking about what could be wrong, and mentions that their general service fee is 340. I mention not being worried about that, seeing as I may need more than general service and I would wait till I get a break down of what I would be expected to pay for the service on my unit and the many other things they mentioned would probably need fixing. I never got that during my ""estimate"" though. After rambling a bit about what could be the issue, they eventually started looking at the radiators themselves.

He used his radiator key to bleed a couple of the ones he looked at. Then he mentioned ""getting started"" in which case I was confused, because I only wanted to get an estimate. I told the plumbers I only wanted an estimate today, no work to be done, seeing as I'm trying to shop around to get a decent deal and not just go with the first company I found with good reviews. Plumber sounded surprised, but then said okay and that they would ""update the invoice"". Now I'm worried, should I not just be charged for an estimate? Why does that need to be updated?

Minutes after they leave I check my email and see that they sent me an invoice for 150 dollars. ""Purge multi zone baseboard heating system"". This man came into my house, spent 10 minutes looking at the unit and bled a handful of radiators, and I'm suddenly charged 150 dollars? All I wanted was an estimate. I figured there had to have been some kind of miscommunication, so I call and the receptionist tells me they will have the plumber reach out to me. The plumber texts me, ""I said the price in which case you responded you weren't worried about that, so I took that as verbal committal."" I literally wanted an estimate, and there was no break down of what that general service was for me to even remotely agree.

I try calling the phone number listed again to try to figure out why these guys were sent out with the expectation of doing more than an estimate, but they do not pick up the phone anymore when I call. I left a message but they have never called me back. So in the end, I was charged 50 dollars, with the expectation to pay another 150, for a guy to come out and bleed 3-4 of my radiators. If this is not a scam, than this is some of the worst ""business"" I have ever had the displeasure of dealing with. Be careful if you try to book business with this company.

Danielle P.

We had an excellent experience with John Snyder Plumbing. Booking an appointment is fast and easy and they even send you a confirmation text and email. Their plumber who came out, Xavier, was on time, very polite and friendly, knowledgable, and cleaned up after himself. When he was finished working (we had our hot water heater and boiler serviced and a shut-off valve replaced on our outside water line) he went over everything he did in detail. I've never had such a thorough plumber! We'll be using John Snyder Plumbing from now on for all of our plumbing needs.

Bob M.

Return my phone call even after hours honest and courteous service.Would highly recommend this company for plumbing service

Robin G.

We chose John Snyder because of all the positive review. Unfortunately our experience was disappointing and annoying. We asked him to replace an outside faucet. we were told 2 workers would be there with all teh equipment needed and the cost would be $300.00. one worker showed up and didn't have all the equipment needed to do the job and didn't know how to do the entire job and left saying he would be back. He never came back and we then received an invoice for $700.00!!! We STRONGLY recommend that you NOT use this vendor.

Jessica Y.

Responded very quickly Meghan was great and so helpful setting up the appt. Xavier Came on time and fixed everything. He was very nice and reliable! Highly recommend!

Gaspar M.

I have an unresponsive landlord so there wasn't much I could do as far as repairs go but Xavier and Anthony were fantastic and understood and worked within my means to at least get me to function. So grateful for that!