John Snyder Plumbing and Heating

Matthew H.

I stumbled across this business because I had called two other more local companies for estimates (Wm Henderson and Oliver) but they both charge an $89 fee just to come provide an estimate AND they don't credit that fee toward any work they complete. So, I found John Snyder and got an appointment the next day! John Snyder charges a $49 fee for the visit, but they apply the charge to any work that you do which I appreciate.

John arrived on time but I didn't get the promised 30-minute heads-up text which I later learned was because they had both my email and phone number incorrect. Mistakes happen though and we got that fixed so that I could receive subsequent notifications, e.g., the proposal.

John was professional, friendly, and really seemed to know his stuff. He assessed the situation, offered the solution, and later that day provided an estimate. Because I needed the work done (and because of his expertise), I'd say it was clear that I was committed to using John to do the work. But, after receiving the quote and a photo of the material he proposed to use, I had questions about the product and the work which I sent to him. In fairness, on a Friday evening.

Over the weekend, I worried about our situation deteriorating so I emailed him with a question about shutting our boiler system down, and he was responsive and offered to stop by on Monday which we ended up not needing.

Three business days later, John hadn't responded about the questions related to the proposed work, so I emailed him to follow-up. Now five business days later, still no response. Ghosted! Luckily, I quickly identified other options, but it's disappointing that we both invested time and effort and he just stopped responding. In reading through the Yelp reviews, I see that this isn't an unusual practice.

Leo V.

Great service! We needed two vanity sinks drains adjusted. Called this morning and by 2pm Anthony and Anthony were done with the project! Very efficient and professional team.

Jason J.

Outstanding service! Everything from my initial contact, to service visit, to fix was charismatic and professional. Very quick response time by knowledgeable and efficient plumbers. I highly recommend this rarity of a business.

Omar S.

This review is specific to my experience with their customer service department.

I called John Snyder Plumbing and Heating on 9/21 to make a non-urgent toilet repair appointment. The associate I spoke with was friendly and professional, and she was able to get me on their schedule for 10/12 between 8:30AM-12:30PM. l deliberately booked that service several weeks in advance to ensure that I would be able to take off work. I received a confirmation email moments after making the appointment, and another email reminder on 10/5, a week prior to the scheduled service. Perfect.

The day the day of the appointment arrived, and I had not seen or heard from anybody by noon. I called their main telephone number (267-804-1824) at 12:18PM to inquire about the appointment status. Nobody picked up. I called another five times and was unable to get through to anybody. I left a voice message explaining that I had a service scheduled that morning and was wondering if we were still on.

At 3:33PM, I received a message from Megan, one of their customer service associates, explaining that it was ""hard to transcribe"" the voice message I had left earlier, and that she'd be ""more than happy to help me schedule an appointment or whatever it is that you need"" if I could give them a call back. At this point, I called another local plumbing company and scheduled an appointment for the following week.

The next day (10/13) at 9:37AM, I receive a text message from Megan letting me know that ""John made me aware of that you were supposed to have an appointment yesterday for some reason I apologize the system unscheduled it"" and asking if she could help me reschedule the appointment. I explained that I understood these things happen and that it was frustrating not being able to get in touch with anybody the previous day, especially given that I had taken off work. I asked if they could stop by that same day (Friday). Megan replied that they were booking into the following week and offered me an appointment the following Thursday (10/19) or Friday (10/20). She also offered to give me $50 off, which was a nice gesture, but did not make up for the day of work I had already missed.

While I cannot comment on the quality of their work, which seems to be solid based on other reviews here, my experience with their customer service department was negative overall. Technical issues will arise even in the most well-managed companies; however, it is ultimately up to the people to make that right, and that did not happen here. It should not take three hours to be able to get someone on the phone. It should not be too much to ask for a more formal apology. And it should be their priority to make things right for the customer they have failed, not just to get them ""back on the schedule"" with a modest penance.

Julie S.

I was looking for a dependable, honest and good plumber. I was happy with the way they came out and gave an estimate, discussed all questions and sent dependable and Knowledgeable people out to do the work. They were efficient, worked to get it right, came when they said they would be there and were clean. The work that they did fixed my ongoing issue and I'm super happy. Will be using again in the future!!

Helen G.

Xavier of Snyder Plumbing called and texted before he came. He provided a competitive estimate for gas capping work and answered all of my questions.

J A.

We hired them because our usual plumber was out of town. They did a serviceable job at an above average price (i.e. higher than our plumber would have charged) with below average customer service. They have never answered our inquiries about a leftover part from a job they completed. I'll stick with my regular plumber going forward.

Fran D.

Needed fill valve replaced on toilet. Replaced quickly and efficiently. Arrived as scheduled

G G.

Xavier and Mooney came out to my home to assess my sump pump. They were professional and courteous. They immediately performed an assessment and were able to give me recommendations. I will definitely call them again. Highly recommend.

Kenny S.

Xavier responded to the call so quickly and he was incredibly helpful with diagnosing the problem and providing information on next steps. He was awesome!! Definitely recommend.