John Nugent & Sons

Nancie C.

My husband and I purchased an air handler and heat pump (aka complete HVAC replacement) after our 12-year-old heat pump motor broke. As a first time homeowner, with a very limited understanding of how heating/cooling system mechanics work, Nugent & Sons was very helpful in explaining the exact problem, detailing potential options and remedies, and answering my many questions. Their quotes were extremely competitive -- they provided 4 options for our townhome and were frank about us not needing more expensive options -- and thankfully, at a much lower cost than I was expecting. I never felt like they were trying to upsell me or put any pressure on me to go in a certain direction.

They were able to replace our HVAC within 4 days of the tech diagnosing the problem! They had estimated that the work could take 8-9 hours to complete. The techs were scheduled to show up at 7am on a Friday morning to do the install, and they arrived earlier but waited patiently outside before knocking on our door promptly at 7am. They were super organized, professional, tidy, and respectful of me (working from home) and my dog (stressed and anxious). They carefully rearranged our belongings in our basement so that they could move equipment in and out of the house, laid down drop cloths, and cleaned up so well -- you wouldn't have even known they were there, except they left our basement cleaner than it was before they arrived!!! They expertly installed a new thermostat that I provided them with, and ended up wrapping up the work ahead of schedule (around 1pm) and showed me the key features of the new heat pump and air handler before they left and described the warranty requirements. And they left with ALL of the old parts from our previous HVAC so we didn't have to dispose of a single thing.

Throughout this week, I had called their corporate office several times for scheduling and to ask questions and my calls were always picked up immediately by a real person and my concerns resolved courteously. Also, before each visit to our house, they called when they were about 30 mins out so that either my husband and I could plan to be there to meet them. 10/10 would recommend to neighbors in the NOVA area looking for experts in heating, cooling, and electricity.

Gia P.

We had a fair experience with the HVAC installation, but the follow-up and attention to detail post-installation has been frustrating. We spent a great deal of money to have our HVAC unit replaced, but the install team rushed the electrical connections. As a result, the loose connections caused the lights to flicker in the house after they left. They did come back to repair it, free of charge, but with no apologies or recognition that we had to take additional time off work.

We also took more time off work to wait for the county inspection of our unit. John Nugent & Sons made no effort to call us with an update regarding the time of the inspection, despite us calling them three times that day with repeated promises from their staff that they would ""call us right back."" The county inspection ended up being a no show. The inspector showed up the next day, completely unscheduled or unannounced. The inspector also informed us that we would need a gas inspection too - something we were unaware of and this means yet more time off of work.

John Nugent & Sons seemed more than happy to take our money, but made no effort to value our time or customer experience.

E B.

I had a problem with a breaker tripping and didn't have an electrician in mind. I put out messages and heard back from Nugent & Sons. Their initial fee was lower and they could come out right away. Their employees were very respectful and knowledgeable. They quickly diagnosed the problem and were able to fix it the same day.

Clair G.

Over 4 hours late to the quote appointment. When they showed later to perform the work, the company failed to pre-coordinate for Miss Utility markings, thus starting the work over 6 hours late. An estimated 4-hour job therefore took two days. No phone calls, no concessions for my time. Work was good and techs were polite and proficient. Not happy with the professionalism of this company however. The customer's time is of no apparent value to this organization. When confronted, they offered me $100 discount on a $6000+ job - ~1.5%.

Rudy V.

I recently had Nugent and sons install 2 furnaces/AC units, a water heater, air ducts and repair a faulty plumbing problem original to the house. I had solicited quotes from two very well regarded HVAC contractors (based on Yelp reviews). I chose Nugent and sons based on the professionalism of the people who promptly came out to bid on the project and the detail of their proposal. The fact that their quote was less than the other contractor cemented the deal. I was not disappointed in picking Nugent and sons.

While I had a hiccup with them on the sequence of work to be done, it is the professionalism and quality of their work that really impressed me. I'm a nitpicker and could find no faults with their work. The installation was sharp, exacting and frankly, should be used as an industry example of how to correctly install a furnace, evaporator coil and associated ductwork. The work crew was extremely courteous and addressed all my questions.

My project was more complicated than most installations because they needed to correct a major problem caused by the previous homeowner's HVAC crew who incorrectly located a steam injection point for the humidifier. Turns out there was inadequate airflow in the site they chose. Consequently the steam was not properly dispersed and condensed on the downstream ductwork, which corroded over years of use and created pinhole leaks. Nugent and sons' solution was to replace affected ductwork and locate the steam injection point at an area of high airflow. This was a major and unforeseen problem that was missed during home inspection (that's another story). Drywall needed to be torn down to expose the damaged ductwork and then repaired after new ductwork was installed. The people Nugent and sons subcontract for drywall repair are just as professional as they are. I'm very happy with their work too.

My only gripe about the project is that Nugent and sons, like some other plumbers I've hired, do not see the need for having clean drop cloths for the work areas as a high priority. While the work crew was extremely neat and orderly, cleaning up after themselves and always using booties before entering the house, their drop cloths made be wonder if perhaps their laundry service is on strike. Otherwise, I'm very pleased with their work and would definitely recommend them.

One other thing...When the county inspector came out to check for code compliance, he commented the job was impressive. He stated that only a couple of contractors in the county do such neat, professional looking installations. Nugent and sons was one of them.

Elizabeth V.

Edwin, Juan and Bryan just spent the day installing a new gas furnace, a/c and evaporator coil for us. I cannot speak highly enough about them. They were extremely polite and friendly, and did an amazing job with the installation. They had a big job here, and you never would have known! They cleaned up beautifully, and left not a single piece of dirt, cardboard or equipment behind. The system installation is flawless! When they were done, everything was explained to us in detail. Carl gave us our original estimate, and he was fantastic too! This company is awesome, and we will for sure use them for any future needs.

Bill B.

**Use Caution** I recently contracted with this company for their annual service contact ($395). My first call to them was to install a new toilet. The repair man said he was new. The estimate to install a new toilet was over $600 ($678 to be exact). The estimate to snake a slow moving drain $458. Estimate to replace a faucet cartridge was $358 plus to cost of the part estimated between $300-600. When I question about my service contract discount, the repair man replied, ""I don't know anything about that, but I have a Plumber License"". Oh, to add a little more details to this experience; ...this estimated was scribbled on the back of his business card after he returned to his shiny new truck to work up the estimate for 20 minutes. Completely unprofessional, overprice and ""out of my home"".

OUTRAGEOUS!

Nugent & Son also double charged my account for my service contract and when I called, they quickly reversed the charges. This is not a company I felt comfortable with at all.

This is not the same company I came to know a few years ago.

PJ M.

Ouch! I phoned Nugent to tell them that I needed a particular part for my furnace and wanted to know if they could come out with the part and install it. Response: ""No. We will come out and diagnose the problem for $95 but if the part is not on our truck we will have to come back with the part and charge you for the second visit too."" Just how rich do you have to be to enjoy Nugent's services???? Richer than I am, obviously.

Annik A.

We had a new furnace replaced by John Nugent & Sons 2 days ago and they were great. Our furnace reached the end of it's life and the motor started to make a really loud noise. We fortunately had a contract with them and they came the same day to check it out. They discussed options, were honest and not pushy. The guys that came to do the work were on time, respectful, neat, cleaned during and after the install, went the extra mile to improve my inflow with some minor adjustments to an inflow vent and adjusted my humidifier. They worked so hard to do a good job. They are the best!

B H.

My wife and i are in the process finishing our basement and doing most of the work ourselves to save on money. However we needed a quality plumber to do a bit of plumbing work on the basement bathroom installation. We contacted John Nugent & Sons (JN&S). I had the amazing pleasure of working with Gilbert Rodriguez. My wife and I both enjoy ballet, plays and musicals...I've always likened watching a tradesman working their craft with a keen level of passion and efficiency as watching a ballet unfold before your eyes. Gilbert is an amazing craftsman and his passion and love for his work is self evident. One of the great benefits of being a JN&S we've discovered is you can call them and ask for a tradesman by name. We've decided that any future plumbing work we need done we're calling Nugent & Sons and asking for Gilbert.