John Nugent & Sons

Dan L.

Do not use this company. It took over 1.5 months to get them to our site for an HVAC seasonal check. The work was not finished as they said they would be back and schedule another time to come and finish the work to install a better P-trap to be able to clean it out easily. However, they did not schedule a come back, I called and had to schedule the come back and they put me on the schedule for another month out and this should have taken priority as they said it needed a better cleanout and I wanted that too and I needed the pipes cleaned and checked the first time that they were on site. Well 4 days before they were scheduled to come out the pipe that was to be fixed clogged and backed up causing water damage to desks, to the ceiling, and walls, and flooring due to their lack of priority. The value they provide is lacking in judgement when it comes to urgency to come back and repair the items needed in the timely manner. When they called they said ""sorry, we don't warranty leaks"" and their customer service was abysmal. They took no responsibility for their lack of urgency and taking 1.5 months to come to site, then not to fix what was needed to be fixed, then 1 more month to come back to site to fix the drain pipe that needed to be fixed and then the drain pipe clogs during this time and they take NO responsibility for this! Never use this company.

Meg C.

We have a service contract with John Nugent, so when we decided to have a whole-house dehumidifier installed in 2021, we had them do it. In 2022, the entire unit needed to be replaced. It was under warranty for both parts and labor, so it wasn't a big deal. Now, in 2024, the unit needs to be replaced AGAIN and this time, Nugent won't warranty the labor. They want to bill us $1000 to install a dehumidifier they have already installed twice. To make matters worse, we have waited two weeks in July in Washington, DC weather, and still no dehumidifier. Every time we call, we get a different answer about when the unit will actually arrive. Needless to say, we will not maintain a service contract with this company.

Sioban F.

On their website they offer free estimates. I called in to have a leaky valve faucet fixed/replace but wanted to charge me $95 to come out. I told Janice on the website it says free estimate but because the job wasn't a big repair meaning I wasn't go to spend $5000 They needed to get $95 bucks off me. Very bad business .

Michael R.

Don't call them if you own a condominium. They say that they don't do ""chillers""; i.e., condominium heating/AC units.

Uncle L.

Great service and smart, efficient techs. Had a problem with our whole house humidifier that 3 other techs including the guy that installed it looked at but couldn't figure out. Called Nugent & Sons and the guy figured it out in less than 15 minutes (a wiring issue) and fixed it for less than $150.

Today, the Thursday before Memorial Day weekend with temperatures in the 80's, two of our AC units are not working right, one stopped working completely and the other can't cool when the temp gets over 90F. Called at 8:15am, the tech was at my house at 1:30pm, and in less than an hour fixed both problems, he had all of the parts that he needed in his truck, the cost was completely reasonable. No attempt to upsell or sell me a service contract or any other nonsense.

So great to find an honest and capable HVAC company I'll definitely call them for any other issue in the future.

Mark B.

We had several overhead lights and outlets in our basement suddenly stip working. After checkibg the breakers I posted a job on Yelp. They were timely, efficient, and reliable. Electrician was able to troubleshoot the problem to a partially broken light switch. I would recommend andbuse them again.

KC N.

Very mixed experience with Nugent & Sons.

On one hand, they've done good quality work for me for about 5 years.

On the other hand, when it was probably time for new HVAC...
- the Tech inspecting my system quickly went from telling me that business was slow to using sales tactics to get me to rush into a quick decision. MAJOR RED FLAG! I despise this crap.
- the Tech provided information about HVAC systems that was factually incorrect. A second RED FLAG! Also infuriating.
- I delayed and had an appointment with a salesperson, RJ. It was actually a great conversation! But despite several attempts, RJ never got back to me with the prices I requested. Third RED FLAG! Thanks for wasting my time!
- They contacted me 3 times through their reputation management company to ask for reviews. This a system that companies use to game review sites and search engine rankings. While Nugents & Sons has a lot of company in this regard, it still stinks.

In a pinch, I would gladly use Nugent & Sons again rather than someone like Parrish Services. But I'm not going to do business with Nugent & Sons anymore.

Gilda C.

Beware of Ted Nugent and Sons Plumbers! They advertise that they can install sewer ejection pits so I called them and had them come out to give me a quote. Additionally I provided them with all the plans and info on codes from Arlington County they would need to facilitate giving me a quote. When weeks went by and I didn't hear from them I called them to see what was going on and got a call back the next day telling they wouldn't do this because of the ""codes"". No explanation were offered on this refusal even though I reminded them they had the info on the ""codes'. My grip is the length of time they took getting back to me and the refusal to do the work, so in my mind this is false advertising. Companies like Nugent and other big plumbing companies with their big prices and bad attitudes give a bad name to plumbers everywhere.

Christina D.

John Nugent & Son's consistently show up and do great work! I have used them for our geo thermal system, water heater, and generator issues and never had an issue with the work they did. Manny who is one of the employees did a difficult installation and I was so impressed with his patience during the process! I would highly recommend Pat and his team!

Jon G.

Owner was very responsive and helped resolve issues that I brought up. Feel confident moving forward that less issues with my AC/Heating system will occur and communication will be better.