John Nugent & Sons

Mary W.

We have a ""top of the line"" Carrier heat pump system installed by Nugent that is LESS than 2 years old and this is the second summer that we are going multiple DAYS without AC. This system has not EVER worked for an entire summer! It's currently 86 degrees in our bedrooms. Not sure if it's the system or the install but I currently regret both with every fiber of my being. What makes it worse is that when you call with these issues, they offer you NOTHING! Both years/times, we have had to escalate and call multiple times and BEG for help! We've paid them thousands and are spending even more money in fans, take out foods, cooling units, etc. just trying to make our home livable! ZERO stars!

Hank W.

I will never hire this company again. First of all, they removed my bypass humidifier without my consent. They also installed vents in the basement, but it did not resolve the airflow issue in the basement. They advised that a mini split wasn't necessary to resolve the issue. After numerous attempts to have them come over to the house and check out the issue, they finally inspected the install and offered to provide a discount on a mini split. However, I cannot rely on their work to install a mini split. They are also very poor about returning phone calls and emails.

William M.

Nugent use to be price reasonable - now charging over $400/hr for low level plumbing related efforts

Sylvia B.

The absolute best without a doubt. Their quote was much less than two others, they arrived and did the work on time, and they left me with a spotless home. I've recommended them to all my neighbors, and I recommend them to you too.

Smaranda P.

I am thrilled with the under cabinet lighting completed today!
Highly recommend John Nugent and Sons! Thank you for your expertise, professionalism, and artistic work!

Rolf D.

We had a bit of a plumbing nightmare unexpectedly pop-up in mid-January that continued to baffle numerous technicians for over 6 weeks. The first two plumbing firms I contacted were serious, well-established firms and the technicians quite capable......but this was a peculiar mystery that continued to stump the pros. The third company that I contacted was John Nugent & Sons. The technicians who came to the house -- Zam & Micheal -- were very thorough, performed a detailed top-down diagnostic and finally solved a problem that had bedeviled a number of other professionals for almost 2 months. These gentlemen saved the day! All I can say is that if you need some serious problem solvers, these are the guys that you want showing up at your door.

Rolf Dammann
Arlington, VA

Henry C.

I decided to try this company because of all the positive reviews. Well, the HVAC tech showed up 1.5 hours after the 12-4pm window I was given. We were headed out the door for dinner when the tech finally showed up. So, I took 8 hours of leave from work and waited all afternoon for this company. I'm giving 2 stars because the lady on the phone was super nice and was knowledgeable about HVAC and the tech who did show up was polite. I'm going to try another company.

Kory B.

I replaced my HVAC with them in 2021. A few months ago heat wasn't working. I called them, they came out and charged me 1k. Said something that should've been connected wasn't and I needed to pay 1k for freon since it ""vanished"". When I asked the chances of something like this happening, I was told 1 in a million. I would not recommend this company. They made $$$ last year and I never would have expected to owe an additional 1k a year after the system was replaced. The manager I spoke to was less than kind or friendly and pretty much just said this was poor luck. But really, seems suspicious.

Maureen V.

I had a heat emergency last week, as we were approaching the coldest week of the season. I called John Nugent and Sons that afternoon and they were able to find a tech to come out the very next day. They arrived well-within the scheduled timeframe and diagnosed the problem. They were able to secure the part - not an easy accomplishment in today's times but they must have great relationships with suppliers. They sent a rep two hours north to pick up the part and had my heater in excellent working order that afternoon. They're my go to - a family business that treats clients like family.

Liz H.

I was disappointed after many fabulous reviews. I had JNS come out to assess my AC and what appears to be a leak from the pipe entering my house. However, despite describing the problem on the phone the day prior, the technician had no solutions nor offered to investigate further. He suggested I hire a handy man (?) For a company that claims to offer pluming, HVAC, and electrical services what can a ""handy man"" do that they cannot? I still had to pay $98 for the ""service call"" despite the technician not doing anything but look at my ceiling and confirm there is likely a leak. We are new home owners and called JNS because their sticker was on our HVAC unit and had installed the unit a few years ago for the previous owners. I assumed they would take responsibility for their previous work.