John Nugent & Sons

Kim B.

Very expensive $$$ $600 for new garbage disposal, took 45 minutes to install for $400 labor. If you can afford it, service is reliable but if not an emergency, call around. Outrageous pricing!

Joseph P.

John Nugent and Sons provided us exceptional service in the repair of our furnace. This was particularly difficult problem to diagnose in that involved both a pressure switch and a problem involving water build up in the piping that connects the hot water heater and the furnace. The furnace would operate for a while then shut off. The problem was finally diagnosed after repeated visits by the repair man and then the branch manager. Finally the repairs were made, the problem solved and the prices quite reasonable despite several visits to diagnose the problem. Many companies would insist a new furnace was the solution. John Nugent and Sons solved the problem for us and saved the expense of a new furnace. Exceptional service. !

Chris D.

Repair incomplete. Job requested incomplete. Calls not returned. I cannot recommend this company unfortunately.

Angela H.

Service is great! All the people are great. I love seeing the same people who come service my air conditioner and furnace.
I have been using John Nugent for about 5 years. They don't find something wrong just to make money like that other big group that I refuse to use ever again. I can't think of their names. But I will let you know.

Garry A.

For the exact same service, the cost went from $269 on Nov 23, 2021 to $394 on Jul 21, 2023 -- that's a 46.5% increase. I know we have had inflation in the past couple of years, but didn't think is was even close to 50%.

And in addition, in 2021 there was no ""Service Call Fee"" (or it was waived when I spent $269 on services). Now there is a $95 ""Service Call Fee"". I could understand charging me the ""Service Call Fee"" if the technician shows up and I then decide I need no work done. But this time I spend nearly $400 on services and still have to pay the $95 ""Service Call Fee""?

I think I'll look around for other plumbing services.

Technician (Micheal) was great -- knowledgeable, quick, polite/professional.

Carolyn M.

I have been a customer of John Nugent & sons for multiple years. They have always come through for me - especially their tech JASON YIM. He came today to do my cooling system checkup - and solved problems I didn't know I had. This man really knows his business - worked smoothly and professionally - and respected my home and yard. The A/C is a blessing in this awful heat. I am so pleased I was smart enough to hire John Nugent & Sons - and have Jason at the door!

For those who complained Nugent didn't show up on time nor called - it is okay to remember Techs also have to respond to emergency calls - especially for heat. Before you are late for dinner, be glad they still were there to handle your needs.

Beverley B.

I have used this plumbing company twice to clean our tankless water heater and was pleased with their service. When we decided to renovate a bathroom, I called them to ask them if they could do the plumbing and was assured they could. I made an appointment for them to give an estimate and was told there would be a $95.00 fee. I then asked if that would be applied to the final cost. Initially they said no but when I said other companies did so they said they would also apply it to the final bill, which I estimated at about $3,000 for installing shower components.
On the day of the estimate I was waiting for the estimator when there came a loud knock on a door from our screened porch in the back of our house leading to our family room. The man wearing a Nugent shirt told me he couldn't find the front door. I invited him in and my son and I showed him the bathroom as well as a drawing of what and where we wanted the parts installed. He asked no questions and took some pictures and told us he would send us an estimate by 5:30 pm that day or the next. I verified my email, which he had on his paperwork.
Long story I know. In short we never heard from him or anyone else at the company. It's been more than a month, we now have another plumbing company and work is under way. I am amazed that they sent someone who couldn't find our front door and that neither he nor anyone else at this ""family owned since 1975"" company has contacted me. Is it because I asked about the estimate fee? Jeez.

John M.

Doug came out to our home to evaluate the electrical needs for a new wall oven. He called 30 minutes prior to arrival. He was on time, professional, and quick. I would certainly recommend John Nugent U& Sons in the future and will make sure to endorse their work on our neighborhood website. Excellent experience.

Jordan C.

Wow, talk about some clean pipes. Stephen came on over, I had a huge back up. He said the job may have taken 15 minutes but he was in and out in 10.

Aaron E.

Don't expect them to honor their appointments. They can't follow simple directions, like calling before coming to an appointment.