John Nugent & Sons

N S.

TERRIBLE! DISHONEST!
They told me they give free estimates. So I scheduled an appointment.
The estimate was so high and ridiculous that I decided to call someone else.
Another company did the work for half the price and now, five months later, I get a bill for $95.
When I told the woman I was told they give free estimates, she said that is when we replace the unit! What? I would have never agreed to $95 for a quote.
Be careful. They were dishonest with me!

Steve D.

Very professional, highly experienced team that brought great ideas to the table when it came to replacing my two zone system. Best price too among four bids.

Liz C.

They were at my home to install a new HVAC system. They were efficient, very polite and left everything in immaculate condition.

Pharmartist E.

I submitted an inquiry via YELP for a malfunctioning fridge in my home. They replied in less than an hour and informed that they do not service household items, however they triaged me to other resources as well as offering additional help if needed.

I'm grateful for their speedy response.

Theresa R.

they did several odd items around the house in one visit. I won't complain about the quality of the work or dealing with the office. However, their fee was outrageous. Nearly $200 to replace a thermostat and $150 to replace a light switch. Unfortunately my spouse was the one at home and didn't first ask for an estimate. I absolutely will not call them again.

Meaghan R.

I've had a close relationship with this company for many years and have been very happy. They have repaired and replaced plumbing, such as my kitchen and bathroom faucets and shower head. I'm gearing up to have them replace another bathroom fixture set as I am remodeling. Looking forward to working with them again. The plumbing manager, Danny, has been extremely helpful and knowledgable. Love the Nugent family!

Steve S.

Decided to get a new HVAC because of age of our existing system. The team came out and were on-time, courteous and very professional throughout the replacement process. Definitely using them as part of my season check-ups as well. Highly recommend.

Brandon L.

Had a great experience today with John Nugent. I called in regards to my AC not working and they had a tech out in three hours. Quickly found the issue and replaced the part in less than 30 minutes. Also needed a plumbing issue fixed. They dispatched their plumber within and hour and a half. Again, he had the part in his truck and quickly fixed the issues. Both techs called when they were on their way. Also, both techs donned shoe covers every time they entered the house. Great experience and would definitely recommend them to anyone.

Danielle H.

I called this company to come see why my heater was not working. My existing unit was the highest end of a very well known fancy brand, and just past warranty. The first tech that came out, thought it was just a sensor, wiped it clean, and the heater worked while the tech was there, but then stopped an hour later. I called and another tech came out the next day (yes, very prompt service both times which is appreciated). This tech said that the problem was the computer board, a very expensive part and that these machines don't usually last more than a decade. I was shocked and not ready spend that much money. I had already paid for the service visit too.

Turns out a friend of a friend is a commercial HVAC guy with 30 years experience. He comes to my house, inspects the heater, and determines that it is valve that isn't working properly. The Nugent guy didn't even think to test the value. Turns out there are even diagnostic codes to direct one to the problem on this fancy machine - Nugent guy didn't even look at them. So, it was a $200 part, but the thing has been working smoothly now for months.

So - Nugent & Sons, you either need to get some technicians who understand the machines, or stop training them tell their customers they need a new $10k system. Neither technician really understood how the system worked (which I realized when the experienced guy was examining the unit), they relied only on a meter testing system. Oops, meter says it doesn't work! Neither knew that my $10k system provides diagnostic codes -which would have directed them to the precise problem and steered them away from the expensive computer part.

Friend saved me $10k, thank you friend.

Debi L.

We needed to replace our HVAC system and ended up doing that in January. We received a number of estimates from different companies, but Carl and his team won our confidence and gave us a fair and competitive price. They were extremely responsive and answered any and all of the questions we asked them. Do not hesitate calling this company. We were very impressed.