John Nugent & Sons

Lake J.

Yesterday I had my hot water heater replaced by John Nugent and Son's. The technician was punctual, calling 30 minutes out, professional, and left everything 100% the way he found it.
Our service closet is truly a small closet with our furnace crammed in with the HWH, yet this magician managed to offer us a better size fit that is code acceptable with the same results as our old one.
We could not be happier.
I've been working with J Nugent for a few years now - my personal home as well as a rental property. These guys are the real deal.
The total job yesterday was nearly $1500 less than a quote for the same job from the ""guy on the back of the truck"".
Last week I had Nick out to do some furnace work - Another example of quality and professionalism.
Not to jinx anyone, but if you are in need - give these guys a try. You will not be disappointed - and if you are, they want to know and they will make it right.

Russell F.

First, I am a retired builder so I understand what is happening with this HVAC system (I built my house). John Nugent and sons were the most professional people I have dealt with in my career. I am indeed sorry that I never heard of them while I was working as I would have had a lot fewer callbacks! I only heard of them because a few years ago I was introduced to a family member, John Nugent. I am beyond elated at both the work and the cleanliness! I can't recommend them enough!!

Kam A.

WARNING ! DO NOT. I think going out of business.

WARNING !

I'll post my horrible experience with John Nugent & Sons at the end.

If this site had a negative scale, I would give them a minus 5.

But first some WARNING. DO NOT....

- DO NOT. Should you decide to do business....rather try to do....business with John Nugent ( JNS ), make sure you get a complete list of key contacts of supervisors, managers, chief operation officer, and VP of customer service. Then verify them by calling. With emails and phone numbers . DO NOT accept the main phone number as point of contact. Otherwise you will never speak to anyone other than call center agent. Do NOT sign any contract or put down any deposit unless you get direct point of contacts. DO NOT accept the main phone number (703) 356-7499. Your concerns will only be blocked and dumped into a blackhole.

- DO NOT sign anything unless you receive a clear document detailing JNS escalation process, customer complaints, and management contacts. Staple these contacts to your contract for when things go sideways on your repairs and projects.

- DO NOT sign anything unless you have a binding start and finish date. DO NOT. I am going on 10 week ( 2 1/2 months ) with my plumbing leak and 5 weeks on HVAC replacement. More on story below.

- DO NOT agree to a 50% deposit on any big project like my HVAC system. I am going on 7 days now waiting for my deposit check back. F.H. Furr and others only require 10-30% at best. DO NOT put down 50%.

- DO NOT deal with Hiba Noori. Unfortunately the JNS call center agents act as gatekeepers and will not share or pass message to anyone accountable. The only contact the call agent gave me is Hiba who is just a project manager for HVAC. I have a feeling someone is trying to hide what's going on with my case from rest of management and owners.

- Read other recent poor reviews like Nancy Berry. Sounds similar to my situation. Unfortunately I waited too long to resolve my HVAC installation. I guess I will be starting legal proceedings next.

MY STORY:

As with Nancy Barry's recent poor experience and many others, I engaged JNS and then everything went sideways since. 10 weeks later they keep jerking me around with some excuse that they are trying to get me a shower fixture cartridge. ""Oh the supplier sent us the incorrect part. Oh, the part is discontinued. Oh the part is now available. Oh we're still waiting on part. "" It took me only one day to get the cartridge on Amazon. Shame on you JNS for lying to me ( tech Zam ). Only tech would take my calls. Not a single call from a manger, supervisor, or customer service. Shame on you. The VA Attorney General would love to hear about your small business practices.

I engaged JNS on good faith to take a look at my 14 years old Carrier on June 24, 2024 and cut a check for 50% of a $18,450 project. Five weeks later, going on 6 , I have had zero status on my new HVAC system install. JNS was quick to cash my check. But apparently holding onto my money. Zero status or communication from JNS. Not even an apology from a VP of operations, customer service, or owner. Treated with total disrespect. So much for JNS website garbage about we care.

In short I WOULD NOT do business with JNS. I think they are either going out of business or soon to be acquired. Based on my experience and observation,, I think they are well on their way to going out of business. Extremely reckless and carless organization. I regret ever having done business with them over years. Heads up to others who live in Great Falls, VA and McLean. I am sure the reply to this review will be another boiler plate response.

Dan L.

Do not use this company. It took over 1.5 months to get them to our site for an HVAC seasonal check. The work was not finished as they said they would be back and schedule another time to come and finish the work to install a better P-trap to be able to clean it out easily. However, they did not schedule a come back, I called and had to schedule the come back and they put me on the schedule for another month out and this should have taken priority as they said it needed a better cleanout and I wanted that too and I needed the pipes cleaned and checked the first time that they were on site. Well 4 days before they were scheduled to come out the pipe that was to be fixed clogged and backed up causing water damage to desks, to the ceiling, and walls, and flooring due to their lack of priority. The value they provide is lacking in judgement when it comes to urgency to come back and repair the items needed in the timely manner. When they called they said ""sorry, we don't warranty leaks"" and their customer service was abysmal. They took no responsibility for their lack of urgency and taking 1.5 months to come to site, then not to fix what was needed to be fixed, then 1 more month to come back to site to fix the drain pipe that needed to be fixed and then the drain pipe clogs during this time and they take NO responsibility for this! Never use this company.

Meg C.

We have a service contract with John Nugent, so when we decided to have a whole-house dehumidifier installed in 2021, we had them do it. In 2022, the entire unit needed to be replaced. It was under warranty for both parts and labor, so it wasn't a big deal. Now, in 2024, the unit needs to be replaced AGAIN and this time, Nugent won't warranty the labor. They want to bill us $1000 to install a dehumidifier they have already installed twice. To make matters worse, we have waited two weeks in July in Washington, DC weather, and still no dehumidifier. Every time we call, we get a different answer about when the unit will actually arrive. Needless to say, we will not maintain a service contract with this company.

Sioban F.

On their website they offer free estimates. I called in to have a leaky valve faucet fixed/replace but wanted to charge me $95 to come out. I told Janice on the website it says free estimate but because the job wasn't a big repair meaning I wasn't go to spend $5000 They needed to get $95 bucks off me. Very bad business .

Michael R.

Don't call them if you own a condominium. They say that they don't do ""chillers""; i.e., condominium heating/AC units.

Uncle L.

Great service and smart, efficient techs. Had a problem with our whole house humidifier that 3 other techs including the guy that installed it looked at but couldn't figure out. Called Nugent & Sons and the guy figured it out in less than 15 minutes (a wiring issue) and fixed it for less than $150.

Today, the Thursday before Memorial Day weekend with temperatures in the 80's, two of our AC units are not working right, one stopped working completely and the other can't cool when the temp gets over 90F. Called at 8:15am, the tech was at my house at 1:30pm, and in less than an hour fixed both problems, he had all of the parts that he needed in his truck, the cost was completely reasonable. No attempt to upsell or sell me a service contract or any other nonsense.

So great to find an honest and capable HVAC company I'll definitely call them for any other issue in the future.

Mark B.

We had several overhead lights and outlets in our basement suddenly stip working. After checkibg the breakers I posted a job on Yelp. They were timely, efficient, and reliable. Electrician was able to troubleshoot the problem to a partially broken light switch. I would recommend andbuse them again.

KC N.

Very mixed experience with Nugent & Sons.

On one hand, they've done good quality work for me for about 5 years.

On the other hand, when it was probably time for new HVAC...
- the Tech inspecting my system quickly went from telling me that business was slow to using sales tactics to get me to rush into a quick decision. MAJOR RED FLAG! I despise this crap.
- the Tech provided information about HVAC systems that was factually incorrect. A second RED FLAG! Also infuriating.
- I delayed and had an appointment with a salesperson, RJ. It was actually a great conversation! But despite several attempts, RJ never got back to me with the prices I requested. Third RED FLAG! Thanks for wasting my time!
- They contacted me 3 times through their reputation management company to ask for reviews. This a system that companies use to game review sites and search engine rankings. While Nugents & Sons has a lot of company in this regard, it still stinks.

In a pinch, I would gladly use Nugent & Sons again rather than someone like Parrish Services. But I'm not going to do business with Nugent & Sons anymore.