John Nelson Plumbing

Kathy O.

I was out of town when a tenant called with no hot water. I called John Nelson plumbing to go and re-light the water heater and if necessary, replace the thermocouple assembly.
The office manager called back later and let me know that parts were not available locally, and unless we wanted to wait 2 weeks for parts, that we would need a new water heater. I approved an $1100 water heater installation.
They did a good job installing the water heater.
When I returned to town, I found the necessary part for $35 at Home Depot which made me feel that I had not been treated fairly by John Nelson Plumbing. A $35 part plus installation verses an $1100 new water heater.

Raz Y.

Our tub, bathroom sink and toilet were all backed up so I decided to call a few different plumbers. After a few calls John Nelson Plumbing was the fastest responding and were able to come out to our house in no time at all. Problem was handled quickly and properly, and the price was very reasonable. The technician Eddie was very professional and honest. I'll definitely call them again should the need arise.

Diane S.

A friend had her house copper re-piped and referred me to her contractor. My 48-year-old house was due for the same. I contacted John Nelson Plumbing, which does re-piping exclusively. They are extremely responsive, on time, fast, and affordable--and communication was great with their scheduler, Emil. John did a walk-through to map out what needed to be done, and then his crew re-piped my entire house in one day, including an excellent job of re-patching holes made in drywall and stucco, and left everything clean and neat. Really great people to work with. John Nelson Plumbing, 2534 Foothill Blvd, La Crescenta, CA 91214
Phone: (800) 439-6750

Nina A.

I would highly recommend John Nelson Plumbing! I have used them for years now and feel lucky to have found a plumber that is trustworthy, reliable, and always professional. Whether it's a small job or a big job, John seems to handle each one with the same level of importance, making sure that it's done right, and most importantly, making sure YOU are completely satisfied with how it is done!

Nicole A.

Please don't use John Nelson Plumbing !!! They are a scam business !
I needed a plumber to replace a water pressure valve. I contacted John Nelson. I should of learned how the service was going to be by their lack in interest to show up when they said they would and then tried to reschedule for another time. I had taken time off work to meet with them !! I pleaded with them to show up. Giving this company the benefit of the doubt - I was quoted $400 for a water valve replacement and to snake 2 bathroom drains. He quoted me over 2 hours to get the job done. The plumber showed up the following Saturday - he replaced the valve in 20 minutes and after checking the drains in the bathroom sinks - said they didn't need
snaking. He was done in under 45 minutes. I asked him for the invoice and he said he didn't have one. So , how am I suppose to pay for the service ? Now, I have to contact them the following business day and find out where the invoice is. After speaking to the office manager- Trevor- I told him that the job was done in under 45 minutes and the drains didn't need snaking- that $400 was quoted for over 2 hours work. I know new water pressure valves run about $125-$175 depending on the size. He said he would talk to John and get back to me. When he called me back he said $350 and in cash - delivered to their office by days end ! What ??? Cash?? by days end ?? I was becoming suspicious of this company. Too many inconsistencies !! I told my husband about the issue and he called them only to get the run around, also, by Trevor. We tried for several days to drop off a check at their office - which is actually the garage of a house !! They were never there during regular business hours. Finally, my husband met with Trevor and said how disappointed he was in their business ethics. Trevor could care less and just turned his back. Don't use this business ?? You will be sorry.

Denise S.

Quick, honest and affordable! Arrived in less than one hour on a holiday weekend Sunday and didn't charge an outrageous amount for an emergency service call. The technician was friendly and informative and did an excellent job! I'm definitely calling them next time I need a plumber. I highly recommend you do, too!

Jennifer M.

JNPC is the best!!! On very short notice, within a one week time period, JNPC obtained a city permit, re-engineered the lines, dug up the front lawn and replaced all the grass in such a way that it could hardly be noticed that the grass had ever been dug up in the first place, copper re-piped and replaced all the drains in the rental home without any loss of use to the tenants. JNPC installed many new cut-offs for all the water lines that was part of JNPC's engineering planning. The price for all the work that John Nelson did was excellent!!! This was the second copper re-pipe and drains replacement. The first was in the house where I live, and it was on the basis of that great re-pipe experience that I insisted on John Nelson Plumbing Company for the second one.

John Nelson has decades of experience, is highly efficient, is very reasonably priced and has the very best work crews doing the work which totally expedites all the multi-variant processes involved in the project from start to finish.

John is an honest man. He walks you through what needs to be done in detail. In the past, John Nelson has helped me by steering me toward contractors in fields other than plumbing who likewise have done excellent work!!!

You won't go wrong hiring JNPC for your re-pipe and drains replacement project(s). JNPC really is, at the least, among the very best in his field!!!

Michelle P.

Super disappointed in John Nelson. I hired John to re-pipe my house a few years ago, all went well. I hired John to install a new water heater at my house about a year ago, all went well.

A few weeks ago, I hired John to install 3 water heaters in another building at a significantly higher cost than other plumbers but I used John because we had a good track record. I felt like he was my plumber and I could trust him. The work was done and a couple of weeks later the gas company came out to light a tenants heater. When the gas company looked at the new water heaters they said they were improperly installed and they red tagged 2 of the 3 water heaters.

When I called John's office I did not know exactly what the gas company had done, not being at the property but I told the office staff person that my tenants were saying the water heaters were shut off by the gas company and I needed them to check into the issue.

John eventually called me back and immediately became angry. I was very surprised and kept saying ""Wow, I can't believe you are talking to me like this"" All I wanted was for John to go to the property, determine the issue cited by the gas company, and let me know what would be required to fix the problem. In the process of trying to get John to stand by his work he said to me (in a very condescending tone) and I quote ""Stop pouting at me"" ""You cried wolf and that's not going to work"" ""I am not going to help you"" and the like. The whole conversation was really upsetting. I had just paid him thousands and he wouldn't even go look at the problem. He said something about fearing a lawsuit. Eventually said he would go look at the property if I sent him an email saying that he was going to look at the property but only as my ""friend"" and that he had no liability on the work. I refused and hired someone else to go fix the mess that John made. Sad and disappointed to have had this terribly negative experience with a neighborhood plumber that I thought I could trust.

Linda G.

Our experience was almost identical to Glen U's. Work took weeks longer than expected and the crew had to come back several times. They started demanding final payment prior to obtaining permit approval. We haven't had any problems with the plumbing, but we weren't satisfied with their process and lack of professionalism.

Warren B.

I'm not one to write reviews but feel it necessary to do so for John Nelson and his team; I applaud the fine work done by the company. From the moment I met John, I knew this was the guy who I wanted to repipe my old Spanish style house. I had already interviewed several. He was not the cheapest, nor the most expensive but he was clearly knowledgeable, caring, and persnickety about getting the job done quickly, cleanly, and with my 100%+ satisfaction in mind. The men did just that!

From the moment the crew showed up they worked beautifully as a synchronize team; they quickly laid the drop clothes, setup to get the work done all the way through to the spackle and clean up, seamlessly covering the holes necessary to gain access under the sinks and in the bathrooms. They paid attention to every detail of the job. One of the men made point to even ask if I wanted to keep some of the old fixtures, knowing that this old house had some special historic value. I am very happy to give John Nelson plumbing five stars - bravo!