John Nelson Plumbing

Terry M.

Crescenta Valley water replaced the water mains a few years ago throughout my neighborhood, and they said that they had great difficulty hooking up my existing galvanized water main pipe that went up to my house back to the new water main. They said it was extremely corroded and needed to be replaced. I am doing a bunch of renovations to my house right now, and decided it was time to replace the old pipe. I called around and got a few quotes that were pretty ridiculous, and one company wanted me to pay for them to come out and give me a quote, even though they are literally 1.9 miles away from my house! I finally called my plumber who has worked with my family for decades, but doesn't do this type of work. He recommended John. I called him up, and he came right over and gave me a very reasonable quote. I booked him the following week.

His crew came out at 8:30am. He had told me that the water would be off for 4 to 6 hours, and that they would be done before 5pm. They turned off the water at around 10:30, and were done with the job by 1:30. I am beyond happy with their work! I have a xeriscape front yard with lots of big, sharp cactus. His crew worked around all my plants, and didn't leave a mark on any of them. My neighbor commented to me after the install was done that he couldn't tell that any work had been done. Always a good sign.

Stephanie C.

I would not recommend working with John Nelson Plumbing. We hired him as a subcontractor. When asking him to provide an invoice for services rendered and a w9 (which is customary for business to business transactions), he refused. An invoice is needed to submit billing to an insurance company as a general contractor. Less than 2 weeks after refusing to send over a formal invoice, my Administration Coordinator received this email from John ""HAVENT BEEN PAID...FOR MYPLUMBING SERVICES...WENT THERE WHEN YOU NEEDED...PAY THE INVOICE...THANKS."" To which my employee responded that she received his email and would get this invoice paid. His response email included ""keep fing with me...i like it..."" As the Director, I called to John for an explanation as to why he, as a professional, would send such an email. He had little to say, mostly yelling nonsense. We will not be using his services again and I would urge others to do the same.

Grant M.

I have resided in La Crescenta for 50 hears, it's a shame to deal with a local company that does not do what they say they will do. Seniors, women, new residence to the area, BE AWARE. Emil is the worst, he can't buy a clue, he is not customer service oriented, he this is the secretary that answers the phone there. They Cherry pick the jobs they want, and that's not basic plumbing its the larger jobs. They installed a $1200 clean out ran a camera through said everything is great, my water flow is running slow I called them to come back for weeks. They did not call back promptly. He told me they were too busy to go SOME WHERE ELSE. Bare in mind I have dealt with JNP for 15 years, I went further up the chain to try mediate this situation and got a lame reply. I guess money grows on trees @ JNP

Wade J.

John is a stand up guy, it's pretty hard in this day and age to find an honest business man. I had John re-pipe a late 60's house for me a few years back and then I used his services for repair work. John was punctual and always had a great line of communication. His assistant Emil was super kind and talked me through the repair process, Emil even checked in every few hours to keep me updated with their findings. John Nelson plumbing is the only plumber I have ever trusted and they have earned a customer for life.

Kathy O.

I was out of town when a tenant called with no hot water. I called John Nelson plumbing to go and re-light the water heater and if necessary, replace the thermocouple assembly.
The office manager called back later and let me know that parts were not available locally, and unless we wanted to wait 2 weeks for parts, that we would need a new water heater. I approved an $1100 water heater installation.
They did a good job installing the water heater.
When I returned to town, I found the necessary part for $35 at Home Depot which made me feel that I had not been treated fairly by John Nelson Plumbing. A $35 part plus installation verses an $1100 new water heater.

Raz Y.

Our tub, bathroom sink and toilet were all backed up so I decided to call a few different plumbers. After a few calls John Nelson Plumbing was the fastest responding and were able to come out to our house in no time at all. Problem was handled quickly and properly, and the price was very reasonable. The technician Eddie was very professional and honest. I'll definitely call them again should the need arise.

Diane S.

A friend had her house copper re-piped and referred me to her contractor. My 48-year-old house was due for the same. I contacted John Nelson Plumbing, which does re-piping exclusively. They are extremely responsive, on time, fast, and affordable--and communication was great with their scheduler, Emil. John did a walk-through to map out what needed to be done, and then his crew re-piped my entire house in one day, including an excellent job of re-patching holes made in drywall and stucco, and left everything clean and neat. Really great people to work with. John Nelson Plumbing, 2534 Foothill Blvd, La Crescenta, CA 91214
Phone: (800) 439-6750

Nina A.

I would highly recommend John Nelson Plumbing! I have used them for years now and feel lucky to have found a plumber that is trustworthy, reliable, and always professional. Whether it's a small job or a big job, John seems to handle each one with the same level of importance, making sure that it's done right, and most importantly, making sure YOU are completely satisfied with how it is done!

Nicole A.

Please don't use John Nelson Plumbing !!! They are a scam business !
I needed a plumber to replace a water pressure valve. I contacted John Nelson. I should of learned how the service was going to be by their lack in interest to show up when they said they would and then tried to reschedule for another time. I had taken time off work to meet with them !! I pleaded with them to show up. Giving this company the benefit of the doubt - I was quoted $400 for a water valve replacement and to snake 2 bathroom drains. He quoted me over 2 hours to get the job done. The plumber showed up the following Saturday - he replaced the valve in 20 minutes and after checking the drains in the bathroom sinks - said they didn't need
snaking. He was done in under 45 minutes. I asked him for the invoice and he said he didn't have one. So , how am I suppose to pay for the service ? Now, I have to contact them the following business day and find out where the invoice is. After speaking to the office manager- Trevor- I told him that the job was done in under 45 minutes and the drains didn't need snaking- that $400 was quoted for over 2 hours work. I know new water pressure valves run about $125-$175 depending on the size. He said he would talk to John and get back to me. When he called me back he said $350 and in cash - delivered to their office by days end ! What ??? Cash?? by days end ?? I was becoming suspicious of this company. Too many inconsistencies !! I told my husband about the issue and he called them only to get the run around, also, by Trevor. We tried for several days to drop off a check at their office - which is actually the garage of a house !! They were never there during regular business hours. Finally, my husband met with Trevor and said how disappointed he was in their business ethics. Trevor could care less and just turned his back. Don't use this business ?? You will be sorry.

Denise S.

Quick, honest and affordable! Arrived in less than one hour on a holiday weekend Sunday and didn't charge an outrageous amount for an emergency service call. The technician was friendly and informative and did an excellent job! I'm definitely calling them next time I need a plumber. I highly recommend you do, too!