John Neill Plumbing and Heating

Sesh S.

Great service. Our water heater was leaking, so I called in to get a quote. John called back by midday and talked me through options. They were able to get out the next day, and everything went smoothly. They ran me through what they had done and did their best to get the leaking/rusty water heater out without tracking water all over the place and cleaned up when they were done. Would definitely use them again.

Michael M.

Absolutely great service. Had a pipe freeze over the winter to our outdoor faucet. Promptly returned my call and were willing to work around my schedule to be there. Did quick work and made a distinct effort to make the smallest hole needed to fix the problem. We initially were planning on just patching the hole but, when I asked if we could have the panel installed for easy access, they were out the next day and made sure it was what I wanted prior to installing. Finally, I was having another issue with plumbing that was still under warranty with my home builder. Since getting the builder out had been a slow process, I asked him to take a look. Although he could have done he job and been paid for it, he told me truthfully that I shouldn't use him if it's still under warranty. I really appreciated their work and will recommend them to any one in the area.

Mike D.

I have used them three times, two for heating issues and once to install a gas range. The two times in which my heater wasn't working, they were out to my house within a few hours of calling and the problem was fixed. Each was a pretty quick fix, however, it was nothing I could do myself. What they charged was definitely reasonable and they are both super nice and very responsive. Highly recommended.

Leah M.

Wonderful, knowledgeable, trustworthy service! We had an issue with the stems on our bath/shower, and got an estimate from another company who said there was no way to fix the issue without completely replacing the faucet, at a high cost. We contacted John Neill for a second opinion, and after explaining the supposed problem over the phone, we were quoted a max price for the same fix that was $100 less than the other company. They said they'd come out ready to do the job, but would see if there was an easier, less expensive fix they could do first. After looking at the system and the problem, they were able to replace our stems only, saving us hundreds while fixing the problem and saving us from another future problem at the same time. They know the systems that are used in OLD Philly homes well, and will give you the best, honest solution.

C. W.

We had a plumbing emergency at our business where the main water valve coming off the street and into our warehouse started spraying water out. John picked up the emergency line right away and was able to send someone out to temporarily repair it in less than 2 hours. Quick, efficient, explained everything including what it would take for permanent repair if it fails in the future. Very fair pricing. Thank you!

Gloria F.

John made a repair to my house heater, which solved the problem.. However, 4 days later PGW came to house in response to my call to them of gas leak. PGW shut off gas to heater. It couldn't be used due to gas leak. Called John 4 times to ask him to return and see what was wrong. He never returned phone calls. Called another plumber and I bought a new heater and it was installed the next day. Never did hear from John. That could have been a nice sale for you John but you were a no show Jan 18, 2017

Alex S.

We had a water leak for over a month that was continually getting worse. The landlord sent another plumbing company who replaced the water heater but the leak didn't stop. Two other people came and couldn't solve it. John Neill came out and found the leak within 2 hours, was back the next morning with a saw to cut the floor open and had it fixed within two hours! Highly recommended. Super professional, respectful, knowledgeable and A+++ service.

Jaime H.

After packing all day to prepare to move, and a few hours before a scheduled showing of our property, we had a leaky pipe we tried to fix on our own go completely haywire, spraying water all over the closet and floor. We turned the water off and called a few plumbers to see who could help. John Neill had a full schedule for the day, but promised we would be he first appointment the next day. To my delight, his team finished earlier than expected, and John called me to ask if they could come by right away! They arrived within a few minutes, assessed the problem, made a special trip to get parts and fixed our issue in about 20 minutes. I was so grateful, not only to get to take a shower, but to have the problem corrected in time for the house to be shown!
These guys were especially accommodating, polite, efficient and thorough. I would use them again in a heartbeat.

Michael S.

Jack (the owners son) installed a new fixtures for my bathroom and I couldn't be happier. It took him a little longer than usual b/c of unexpected problems with the pipes and he didn't overcharge me on the count of it. Very considerate and nice. I am very happy to have a reliable plumber (they actually called me back and came when they said they would!) I highly recommend this company.

Tracy L.

We use John Neill for our 2 mixed-use buildings in Fishtown and for our plumbing at home. They are friendly, knowledgeable, reliable and great to work with. I highly recommend them.