John L. Smith Plumbing & Heating

Cynthia T.

I had used Mr. Smith for 7 years, since moving to Berks County, and he always did good work. However in February, we paid to have him come and remove an old dishwasher. He and his employee removed it and failed to cap off a pipe properly, which dripped all night and caused a flood in our house. We had to hire water damage experts to put huge fans into our house for 3 days to dry the damage in kitchen, dining room and basement. Mr. Smith denied that he was at fault and refused to run this through his insurance company. I had to pay an additional $1500 to get all new sub-flooring in the kitchen, due to what was damaged during the flood, new flooring in DR and LR as it was all one connected space. I wish Mr. Smith would do the right thing, admit that an accident occurred, and run this through his insurance company, rather than mine.