John Henry’s Plumbing Heating Air Electrical

Mike E.

Most expensive people in town to do any plumbing want to charge me $500 to connect my bathroom sink

Anneliese K.

We always go to John Henry's for plumbing, a/c and such. We switched to them about 6 years ago and never looked back. They installed and service our dual a/c systems, our water heater, our furnace, cleaned our ducts. Their personnel are helpful, friendly, knowledgeable and professional, and pleasing the customer is their top priority. Really a model company for how to run a reputable business.

Marilyn M.

A/C goes out on one of the hottest days of the year and John Henry's saves the day. From Leanne taking my call and being so helpful and positive to Weston being considerate and professional, explaining everything as he made the repairs, I was well taken care of. No surprise that they have earned the BBB Integrity Award . . . twice.

Karen W.

Chris was polite and did the best he could. We have pending issues.

Sandra W.

At 10:00 at night my husband and I realized our sump pump was not working. The switch was broke in the 'on' position and wouldn't stop running. I called John Henry's at 10:20. By 11:00 the technician Adam was there. I couldn't have asked for better customer service. He went straight to his work. He replaced the pump and also 'fixed' an issue we had with the outgoing PVC pipe but didn't charge us any extra. Even though it was not a 'cheap' ticket, I was expecting it to be about $100 more, particularly since the service was at 11:00pm. If we would have had to wait until morning to replace the pump we would have had a flood in our basement by the time another technician would have arrived. Thank God for 24-hr service. Great job! I will use John Henry's again.

Sheila H.

Only use if John Henry's is your last resort!
Required to use a camera on each clean out (with a cost).
Cannot obtain a copy of the video without paying an additional $150
Estimator does not provide actual Scope of work to be completed to support the extreamly High estemate (I compared thier cost to National, regaional, local plumbers etc.)John Henry's will not answer your questions completely and will not provide you with a detailed estimate. I am not sure why I went through this more than once with them.

Linda G.

I was pleasantly surprised with how quickly they came out. I was not impressed with the cleanup of the mess. A mattress and box springs in my storage room was soaked on the bottom with rice and draino water. The mattresses were not moved and they remained sitting in the water. I will be having to toss the mattresses.

David W.

I used John Henry's plumbing to fix a broken faucet to my outside hose. Josh showed up promptly, looked at the problem, diagnosed it, quoted me the repair price, fixed it, received payment and was on His way in very little time. He was nice and professional. Will use John Henry's again in future. Great job!

Terrance R.

Sales presentation and installation were very good with one minor problem that was corrected quickly. One major issue that upset me was that the installers did not show up the day they were suppose to start the project. I was later told that because of the cold weather, the installers were out on emergencies and the office forgot to call me. I should have called, but waited all day for them to show up. Very irritating! Also, after the project was done and paid for, I received a bill showing I still owed for half the project and an additional late fee. Called and they said it was another office error.

Summary: Installation good, furnace and heat pump good, and some issues that I will forget over time.

Joe R.

They installed a sump pump in my house that failed about 3 months later. My basement was flooded once again and there wasn't much to be done about it. I went out and bought my own sump pump as a replacement instead of calling them and complaining which was my mistake. I never paid the bill and was going to call them and tell them why, but I never did. they kept charging me additional money on top of what i owed them and I ended up paying them just to make it go away. ugh, I know it wasn't their fault I never called and complained but i was so upset after it failed 3 months after install and my basement was flooded i didn't want to deal with them ever again.