John Henry’s Plumbing Heating Air Electrical

Mike R.

Had John Henry over to fix water heater leak...2 1/2 years old, still under warranty, bought and installed by John Henry. On the phone, I thought everything was covered, ""should be"" was the term the dispatcher used, labor wasn't. I get it.
Tech came out: pulled cover off, 2 seconds, checked pressure valve 10 seconds, then told me: Need to flush water heater, sediment builds up and why we are at it add new heat rod, covered under warranty: cost $785...plus the $100 for days visit. (too much for me) Called Service Guard, didn't bother at first: because of ""warranty""...guy came out, spend a few minutes, draining...no sediments, replaced heat valve, 10 minutes: fixed, no cost....

Logan R.

John Henry has been out to my house 3x in the past month to ""fix"" a backed up sewer line. Continue to be told that cabling, and then jetting will solve the issue although it continues to be an issue. They also refuse to send you your own sewage drain video after paying roughly $1400 over a month for services. Do not recommend.

Mary J.

Called JH's Saturday to have someone come out and cable the sewer line, was told Tuesday would be the earliest appt so I declined. Sunday I received an (unrequested) callback telling me there was an opening on Monday after all, so I accepted it. The person who called me said that they would send a two-person team because of the size of the ""jetter"" system they would be using. It sounded expensive, so I asked for a ballpark cost, which she could not provide - the only thing she said was that it would be a $50 service call fee and then they would provide an estimate when they get there. That should have been my first warning, but no one else could get there sooner so I said OK. Monday morning I started having second thoughts so I called the office again and got the same run-around. No one there could give even me a ballpark estimate. So the jetter guys show up. First thing they wanted was for us to sign a contract agreeing to pay a minimum of over $800! We said NO to that and I started to press the guy to explain why someone couldn't have told us that BEFORE we made the appt. He said they didn't have any way of knowing how much a job might end up costing because they might have to pull a toilet, might break a line, etc. So in other words, the $800 is a minimum amount, but he still wouldn't admit that they could have told us that from the get-go - instead he just kept telling us how superior the jetting service was to standard cabling. He also blamed it on having some ""new people"" in the office and said he would look into why I wasn't given a better answer (I rolled my eyes at that). I asked him if they could guarantee that the jetting service would keep the line open any longer than standard cabling - he said no. Then I asked him how much they would charge for regular cabling (which is what I had requested to begin with), his assistant came up with a quote of over 400 dollars, which is twice what everyone else we've used over the years has charged us. Said no to that too. So we're out $50 and have to start over finding someone who can come ASAP.

Deanna P.

Trever was kind, professional and quick.
Having 2 toilets installed with no extra issues and just your average toilet that was about 2 hours. No Itemized bill just a per job rate. All good but @ $1900.00 is definitely to much.

Novi Y.

We hadn't had hot water in almost a week because the Striker wouldn't lite. This water heater is 2 years old that we bought from manards. I called John Henry and told them the situation I had. They came by the next day around 9:30 am. Before getting a contract out here I was told from them, to take a look at it and the labor it will be $50 only (we will come back to this ) . So when this young man came inside to look at the heater , in 5-10 mins he said that we will need to replace the old heater that I bought two years ago that will be roughly around 1,700. He said or we can replace the parts which will take 5-7 business days , then your looking at the parts you need , the labor to put it in , and the city to inspect it and you will be looking around 700 give or take. Then he started telling me the perks and benefits of buying ""Our"" heater , went into detail , like he was a damn salesman trying to sell girl scout cookies. I told the guy straight up that I'm not interested and the last time this happened , that I was told from JH that the heater needed to be replaced but all it need was new Thermal pilot and worked. He than said okay I still need payment for my inspection and quote I said okay , then he proceeded to tell me that it will be 100 for the quote of and the 10 mins of labor he spent there. I told him ""no sir there was no labor required of you , you just took a 2 min glance at my heater and that's was it and I was told $50 is all I needed to pay , he said okay that will be 50$ and left. Momma didn't raise no fool.

Glenis H.

I contacted John Henry plumbing to install a new faucet. An installer came out and quickly installed a faucet, however, it was a fancy faucet. I asked if he had a simpler one, but he told me that was the only one in his truck. He told me to ""play with it for a few days"" to get used to it. He took my old faucet, did not leave me the box for the new one. The warranty paper he left was not for the faucet that was installed. He gave me a bill for $834 and I was shocked! I am a retired senior citizen on a fixed income. I contacted the office for an itemized bill so I could find out how much the faucet vs labor cost, I never got an itemized list. I called their office and told them the faucet is too complex for me, I was told they would see what they could do, maybe a check for $50 or $100, They eventually sent me a check for $50. I felt they took advantage of a senior citizen. I will not recommend them to anyone.

cedric s.

We discovered that our 30 yr old furnace had a cracked heat exchanger on 3JAN. After getting 2nd opinions and quotes from some other contractors I went with John Henry's to replace it. They said it would be the early afternoon of the day of the installation and it was, they put up with my asking questions occasionally over the few hours they were here about the heater, how it worked vs the old one, things to watch out for with routine maintenance, etc.

They were fast, relatively quiet considering that they had to remove the furnace and rebuild ductwork around the stack. They tested blower pressure and temperatures at the furnace and in the house afterward. While I don't relish having to do it again anytime soon they were the most upfront with their pricing and the most responsive with quotes and supporting documentation to send to my HO insurance policy people. Justin R and Jacob were great.

J. Scott S.

I called John Henry's for an appointment last Thursday, soonest they could come was today (Monday) sometime between 8 am and 4 pm. When no one had come by 3:30 I contacted them, they said someone would be out ""this afternoon."" Two hours and 45 minutes later (10 hours and 15 minutes total time spent waiting) they called to say someone was ""on the way."" I told them not to bother, and that I'd be hiring one of their competitors tomorrow.

Charles J.

If Yelp would allow me to give a no star rating I would. I paid $95 for a tech to come out and attempt to sell me a new water heater. Then when I talk to the ""Manager"" Brian he stated that I was given multiple options to fix said water heater(which is less than 5 years old) even tho the tech said they wouldn't work. Brian then attempted to sell me a water heater when I was disputing the labor charges. If you want water heater salesman call John Henry's. If you're looking for a plumber, call literally anyone else.

Mick L.

Had new A.O. Smith 50 gal water heater installed by John Henry's on 12/19/20 first thing on this Sat. morning. Did a good job removing old and installing new unit. Here's why I gave them only one star. On that same day the heater stopped working sometime in the night. I called them on Sunday morning and told woman answering phone that their brand new heater wasn't working. She said they would get someone out on Monday. I said that was unacceptable. She argued with me. Finally got her to agree to send some one out around 11:15am. Very knowledgable and personable tech told me the brand new heating element was defective. I said great replace it. He said their warehouse doesn't open until Monday morning. They didn't get out with the part until 2pm on Monday. No hot water for 3 days. They are very stubborn people to deal with. No apologies or owning up for their defective product nor discount for this problem. Try taking a cold shower in winter and you will understand my frustration. Won't be using them again.