John G. Webster

Andrea S.

We recently needed the AC replaced in our condo in Foggy Bottom. We had called another company previously who botched the job. Brian with John G Webster came out and took a look. He was incredibly knowledgeable and communicative. He worked hard to solve the issue -- he promptly answered texts and calls and provided all the information we needed to get the job done right. We cannot say enough good things about the experience. Definitely recommend.

Zaheer M.

I had this business install an HVAC in my condo just over 3 years ago. Professional, knowledgeable, and always on time. Their products work well.

However, I have had problems with customer service. First, the HVAC, while it works well, is rather loud. It's louder than the 20 year old unit I had before. Second, they are charging me a minimum of $95 to check out a dripping sound in the unit they JUST serviced a month ago. So I paid a fairly large sum for yearly maintenance, and immediately after, I'm paying another large sum for something not being right.

Not the best business practice, but on the whole I'm satisfied. I guess.

Davood T.

I have used this company for AC replacement and plumbing. They did a good job with AC replacement. It took 4 calls and 4 broken promises of call back before the manager to return my call.

As far as plumbing, Our building hired them to inspect our plumbing. They did call me to schedule a time until the day of inspection. I asked the plumber to call me when he get there so I can tell them the issue. The plumber did not call. I called my mom and had mom give the phone to the plumber. I explained our problems to the plumber and asked him to call me with his finding afterwards. He did not call. I called the office and they could not tell me anything and told me the plumber will call me back. They plumber did not call. I called a third time and ...

If you want the least caring and worst communicating company use Webster.

Laura C.

I unfortunately had an incredibly bad experience with John G Webster that I have tried to resolve amicable through email and calls which were unreturned. At this point, I will relay my experience with them here to hopefully prevent others from exposing themselves to what I perceive to be poor service and bad business practice. These are the facts of the service:

* Two years previously, John G webster installed my HVAC/PTAC unit and thermostat into my condo.
* I recently diagnosed that the wireless thermostat was no longer communicating with the PTAC and needed to be replaced or fixed. I spoke to someone on the phone, explained to them my issue, and scheduled a service.
* I also gave them my credit card information because at this point I had a tenant in the unit who would manage the service call at their convince.
* After the appointment, I received not one but TWO separate bills totaling almost $400. The diagnosis after their ""expert"" service: the thermostat isn't working and needs to be replaced for $500.
* When I called, I asked why in the world they needed 2.5+ hours, 2 separate service technicians, and $400 to diagnosis what I had initially told them was a thermostat issue. They responded that they needed to ensure there was nothing else wrong with the unit. I noted that the error notification lights on the unit itself showed no issues and asked if they had disconnected the thermostat to test the unit itself. They explained that they had not. In my opinion that is a no brainer 1st step.
* I asked if they were the owner the unit if they would have been ok with paying $400 to diagnose an issue when the issue was already identified. The manager would not give me a response because I believe he knew that he would not.
* I asked and emailed requesting the owner give me a call. I received no response.

I do not believe these people to be very skilled and they will charge you more due to their own lack of knowledge. They also authorize additional technicians and services without your approval if they have your credit card on file and just invoice you after. I would NOT recommend giving these people your credit card information ahead of time. I will be sharing this information with the BBB and I will not be doing business with this business moving forward. I would not recommend this business to anyone.

Maria M.

My experiences with The John G. Webster Company have been positive from the very beginning and I would not hesitate contacting them again for future needs or referring them to family, friends and colleagues. The office staff and technicians were professional and well-organized; pricing was more than fair and no upsell whatsoever. The staff's professionalism and commitment to their customers speaks volumes about the company culture and ownership. Thank you!

Stephanie L.

John G Webster came to do two different jobs for me. Both technicians were very polite, on time, and did not try to upsell me on anything...I was surprised how fair their pricing was. For one of the oldest and most respected HVAC and plumbing companies in the city. Highly recommend!

Thomas F.

Reached out to request a sewer inspection due to a floor drain backing up. The technician was great, courteous, very professional. Did a camera scope and found the pipe eroded.

We requested a quote to fix the pipe, waited for days and never got a call back. Called several times and the person answering the call basically shrugged us off several times. Waited a week, still no call. They obviously didn't want our business or couldn't handle the job.

We called a competitor and they had a quote the next day, and the job completed 2 days later.

Poor customer service starting at the top.

Will A.

Shortly after moving into an old rowhome in DC in the winter, we realized the existing HVAC system was terribly designed and unable to heat our home comfortably. After talking to a dozen HVAC companies about how to improve the house's comfort and energy efficiency, I came to the realization that there was no salvaging the HVAC system--it needed to be completely redone.

I really enjoyed talking to Zach from John G Webster; he was my sales contact, and he ultimately did most of the work himself, usually with another technician. He was very knowledgeable, and always answered my questions patiently. Zach's knowledge, as well as the fact that Webster's quote was more favorable than another companies, led me to choose Webster for this large job. Zach gave us quotes for four different options for redesigning the system. We ultimately settled on a multi-zone system with both ducted and ductless mini-splits running off of a single rooftop outdoor unit.

The job took several weeks. There were a few snags, as there always will be in a big job like this, but Zach always kept me posted, got me involved when a decision need to be made, and texted me regularly about when the crew would be coming the next day.

Everything was done with a high degree of care, and we are very happy with the results. Previously we had an energy-inefficient system heating and cooling three floors in one gigantic, inconsistent climate zone. Now we have a multi-zone system that is quiet, energy-efficient, and quickly gets to the desired temperature. Mini-splits are a great way to improve your home's HVAC system, and John G Webster is a great company to install the system for you.

Tess L.

They have the worst customer service! I just spoke to a woman about exchanging my hot water heater and her question to me was ""the whole hot water heater?"" When I told her ""yes,"" she stated they didn't do that type of work, although according to the manufacturer's website, they do. When I asked to speak to the manager, she hung up on me. I would never give them my business!

Michael K.

I have hired two different plumbers from JG Webster to fix a simple defective gasket in the toilet tank. The first plumber took parts out of the tank in order to find a gasket that would fit. He never returned. Repeated calls to the plumber and to management were fruitless; the parts were never returned. The second plumber wanted to replace the entire toilet instead of replacing parts. But he never returned.

JG Webster has done excellent work in regards to air conditioning and hot water heaters. I recommend them for any job except for toilets. The management and plumbers who deal with toilets are unprofessional and incompetent.
Michael Knipe