John Castro Plumbing

Jeffrey D.

My Rinnai tankless water heater was displaying Code 11 indicating an ignitor problem, I contacted Chris Castro and after a quick phone conversation he sent me a DIY YouTube video and I fixed the problem in 10 minutes with cost under 8 dollars. I sincerely appreciate the honest assessment and help!!

Jeff

Chris F.

My rannai tankless water heater was't giving me hot enough water, I was instructed how to increase temp. When the shower was still not hot enough I was instructed on how to remove safety device to raise temp. I can finally enjoy a nice hot shower! Very helpful and courteous, couldn't recommend more.

Babs D.

John was fantastic! On time, neat, his knowledge of tankless water heaters is invaluable. I will be using him on another project. If he can't help you, he knows someone that can in a pinch.

Simon B.

My tankless water heater kept having numerous issues with water heating. We have tried numerous plumbers, and even called the main company, but we kept hitting walls until we called Chris with John Castro Plumbing. It's the holiday, and no one was available to actually come over. Not only did Chris take our call, but he was able to FaceTime us and troubleshoot the issue from Start to Finish! We don't have any more hot water issues and we are extremely pleased with his service! We recommend John Castro Plumbing to any household that want someone honest, friendly, helpful, and gets results quickly. Thank you so much Chris!!

R C.

The most important thing I look for in a service provider is integrity. Is their priority the well-being of the client or is to make money off the client. Chris Castro is off the charts when it comes to putting the client first.

I called because our tankless water heater was not working. Chris was super busy but took the time to troubleshoot over the phone. Instead of scheduling a future service call (with minimum charge), he actually gave me some pointers right over the phone and sent me a video with a simple fix to what he thought was the issue.

Result #1 = we got hot water within 15 minutes and saved several hours and at least a few hundred dollars (the amount that other service providers were quoting just to come take a look).

Result #2 = we are now a John Castro Plumbing customer for life and will be calling Chris whenever we have a plumbing need big or small. They might not have made anything this time, but they are sure to get lots of business from us over the next decades.

Thanks Chris Castro!

Joseph D.

When we needed a replacement tankless water heater, John was fast, knowledgeable and thorough. He came through quickly, and had the new water heater installed a couple hours after showing up.

Kat K.

The best plumbing experience I've ever had and I don't even know what John looks like.

My water heater was not producing hot water and I called three plumbers. One told me the earliest they could send someone was in 3 days and the others either didn't pick up or couldn't send anyone for a few days.

I called John Castro plumbing and was guided over the phone on how to fix the issue and I've never had anyone be so patient over the phone explaining something I know nothing about.

Only calling John Castro for any plumbing issues from now on!

Fedah D.

These guys are awesome. The experience went so smoothly I almost couldn't believe it. 3 weeks after install of new tankless water heater and my rebate check has already arrived. And most importantly, water heater works great! Thanks guys!

Kimberly M.

Chris is a life saver and let me tell you why after getting me tankless water heater installed by another company. I wasn't satisfied with my installation so I gave John Castro Plumbing a call after seeing all these great reviews. I was at first scared to call because he didn't do the installation so I didn't think he was willing to help but guess what he did. I spoke to Chris Castro very nice guy I explained to him what had happened and he didn't hesitate to help me. I sent him pictures of the installation and he replied back with information and instructions on how to run my tankless heater correctly. Also he went out of his way to help me fix this free of charge over the phone. I will definitely recommend him to friends and family.

Xinyi K.

Replaced our 21-yr old tank heater with a Rheem tankless and now we have endless HOT water for proper shower! No more cold shower!!! Chris was so helpful throughout the process.
Seriously you would be surprised at how little knowledge most plumbers have about tankless. But Chris knows every bit about it! If you're thinking about getting a tankless, just give this guy a call now!