John C. Flood of MD

Karyn R.

I'm a long past due in posting this, but I still feel it's important. Last winter I needed a wall mounted radiator removed and then reinstalled in order to have work done on the wall. John C Flood came and gave me an estimate of $2200. This was well more than I expected but the contractor working on the wall needed it done, so I paid the $1100 1/2 upfront, had them take the radiator off, and figured I would call and get more information about the estimate (which I assumed was a mistake). The work took approximately 20 minutes that day.

I spent the next 5-6 months trying to get someone to explain why this would cost so much. I was given many different explanations about the cost estimate, none of which included any details about the price I was quoted. And none of which came to the $2200 I was quoted.

I spoke by phone with the office, the plumbing manager and the plumber. Additionally, we had several text and email conversations over months. At one point they offered to halve the second amount to $550 to come back and reinstall the radiator. I still would have liked to understand the details that would have gotten this job to $1650 total.

Eventually, I gave up and a handy neighbor helped me do this in about 30 minutes.

Honestly, I'm just incredibly disappointed. I have used this company for at least 8 years and have had them at my house over a dozen times (according to their records). I've always thought they were great and I'd estimate my business with them is in the $25-$30k range over those years - new AC, new hot water heater....I have trusted them with every HVAC issue I have had. I have also recommended them to friends throughout the years.

Unfortunately, I obviously won't be using them anymore after being quoted such a large amount, with zero back up details, paid them for 1/2 the project and never got any reasonable response to my questions on the cost estimate.

Morgan P.

Technician (Dale) was chauvinistic and rude to my partner. He showed up over three hours late and they never bothered to call and let us know he was going to be delayed. Everyone we talked to at their office was ruder than the next person. We will not be using them again.

Nessa M.

They will charge you if you want to use the warranty. On January 6, 2024 I had a leak in my basement and called John C. Flood to come look at it. They sent a technician to replace the pipe and charged 752.00 for this job but stated that there was a warranty on the part they installed. Six days later, the pipe begins leaking and I call them to honor the warranty. The customer service representative who answered the phone tells me that she cannot verify the scope of work or warranty and that for 79.99, a technician will come out to my home to see if the warranty can be honored. What is the point of providing a warranty if people need to pay for your company to ""verify"" and honor it? You have my invoice, warranty, and leak photos that YOUR technician took and sent to you. These people will take your money, do a terrible job, and then charge you so they can fix their mistakes. AVOID!

Mante B.

We had a leak in the upstairs bathroom sink. Technician came out twice. First time after 10 min he determined that he needs to do the repair from the bottom. Second time he came out, cut the ceiling in the kitchen, looked and said he can't do it and they will send an estimator to price the repair. He spent 30 min total. Appointment was maid for estimator, but no one showed up. They forgot to schedule one. Next morning one of them comes in and as soon as he hears that's it's a bathroom repair, says ""we don't do bathrooms"" and leaves. So all of this cost us $537 and we have nothing to show for it, not even an estimate to do the repair. I called the office for some kind of remedy only to hear that they can't do anything about it and that $537 was justified since the tech spent 3.5 hours doing the work. I'm confused about what work and the time spent. He was there 45 min, maybe an hour bet we both times. This is terrible way to do business.

Chris K.

Don't use them. I've used them for years, I have multiple rentals but their cost has been getting so high $500 for half an hour of work. Today was the last straw -- I had a leaky sink. They charged me $500 to tweak something. Left and it continues to leak and cause damage. We called them back. They assured me multiple times that we would not have to pay again. They said we need a new faucet. We purchased one. The very nice tech came but had to call someone about payment. ""the person in charge"" told me that he was going to charge me again. So let's see -- that's $1000 to fix our leak and put in a new kitchen faucet plus the cost of the faucet. We've been good customers. Have used them for many major appliances. The ""person in charge"" didn't care about anything about me -- he just wanted me to pay. John C Flood does not care about long-term customers -- it's just how much can we overcharge you today? So I said goodbye to JCFlood. I would go broke if I kept using this rip-off company. And I want to say again -- the techs are not the problem. They are very nice. It's ""the guy in charge"". I just wish I would have made the cut and moved to a new company sooner. The man in charge is mean and won't listen to clients.

Kaleena F.

I am so surprised by all the bad reviews, I rarely write these things but I had such an enjoyable experience with DAMON, I had to give him a shout out. He is the best. Tenacious, knowledgeable and eager to above and beyond. Please ask for him by name! After repairing deeply backed up tub drain, he left my tub cleaner than it was before. Plus with all the extra tips on preventive maintenance the cost was well worth the value. Would highly recommend!

Lolita B.

If I could give a negative 0 I absolutely would! I set up an appointment with an agent, Lacey (the best thing going for this company), and based on our discussion and the information provided set up a time window of 8-12. Received the confirmation text and prepared for arrival the next day. At 12:15pm I called after no contact and no technician. I was told there was miscommunication and it would be early afternoon. At 2:40pm, the technical called with an attitude. My cheerful banter was not received as I gave a brief overview. I was told that he couldn't do was was told to me as I stated..this is what I was told when I called. I am a layman in this situation. I was then told that he was an expert and that they didn't know what they were talking about. Obviously, I canceled the appointment because why would I want someone attacking me on the phone in my house!? I called the company to complain about the conversation, spoke to another very nice agent who put me on with the manager. Wouldn't you know it...he did the same thing and made excuses for the guy. This is NOT the company that you want to deal with! I feel sad for the call agents, there are better businesses that you could work for. I wouldn't recommend this company to my worst enemy if they behave like this before stepping into the residence. Businesses in 2023 are garbage and this one is at the top of the list.

Kadri A.

While I was changing the shower spout, the copper line twisted and broke.

Looked for a Plummer online. Found this John C. Flood company with $79 worth free diagnostic (advertised on their web site.) called, and asked about the promotion, and told them what was the issue. They said someone would come next day, and give a price. If I decide to fix it, they would discount $79 otherwise just diagnostics would be free.

Tech showed up in the morning, showed him the issue, the copper line, and opened the access area my self. There was NO diagnostics by him. He punched in quite a bit on his tablet, then he told me it would be $478.00 to replace 4 inches of copper pipe. I said it's too expensive, then he said I have to pay $79 even though their promotion said first time customer diagnostics and pricing free.

This company is a bait-and-switch a scammer. Be aware!

Shawn H.

My parents had a problem with their furnace, and while the technician told them the problem they let the tech know that they could not buy a furnace outright, nor were they willing to put it on credit at the time. The tech gave them another solution and when my parents decided to go with the second option the tech did not want to hear and it became a problem after a while. The tech informed them that a short-term fix could've been done, but he did not want them to have him perform that despite them listening to what he said and making their own decision. They just needed something to last them for two months, and they were going to buy a furnace later, but after dealing with the customer service, they decided otherwise.

It shouldn't take three people to reiterate what the customer wants (when the option has been given), and then the tech got an attitude because it wasn't what he wanted to do. The customer service is lacking, and all this experience did was remind me to have my parents check Yelp when contacting a business for service because if they had, they definitely wouldn't have used them.

Deborah G.

These people don't know the meaning of schedule. it's almost 2 and am a ""preferred customer"" and yet they haven't showed for a scheduled appointment for 8-12. Last time they were here to put in a furnace and water heater the assistant claimed a bathroom faucet he used had been broken but his boss and I corrected him and the boss repaired it. Honesty is not a company motto.