Joe's Family Plumbing

Cicada5001 ..

Called around for a water heater replacement on a Saturday and Joe's was the only one willing to come out. Ace replacement with a top-quality heater right away. Carl was professional in every respect. His focus is great service. Will use again!

R S.

I had Joe's Plumbing replace the shut off values to two toliets and two sinks as well as replace the water supply lines to both as well. My experience with both the office and person who did the work were good. Making the appointment and having someone show on time was greatly appreciated. They charged $645 and the job took about three hours including a run to the hardware store for the valves. I would recommend them.

Lisa W.

Charged me $275 to try to unplug kitchen pipe.. couldn't unplug it. Recommended a camera And said that the office will contact me to set up a Camera appointment no one contacted me Dunedin plumbing came in the following week did the same service and unplugged the bathroom toilet area,problem fixed, no need for Camera customer service at Joe's family plumbing zero

Nature G.

Called them for a backup. They sent someone else because they were not available. They sent Pearce's Plumbing. The plumber went on the roof and only went down to about 30 feet which isn't much since it's 10 feet to the ground. Came down and said I'm not confident it's solved. $255 please. Three days later the backup returned. Also told me to call the city. I did. They came out with crew and camera. Wasn't their problem. I called Joe's back and said he should have went thru the toilet. They said they would never go thru the toilet. Joe's offered to come back and run a camera for $400. I called someone else who was a contractor and who has done work for me before. He rented a snake from home depot and took the toilet off. Snaked 50 feet. He got it. Did an amazing job. Cost me another $375. No, I will never call Joe's again and I would never recommend them or Pearce's! Zero Stars if I could!!

Barbara R.

We had used Joe's Family Plumbing about 2 years ago in a substantial remodel and they had done a wonderful job. Today, we called them back in two replace the cartridge of a Stiebel Eltron tankless water heater that they had installed for us. The technician, Ronnie, was excellent. He arrived promptly, when scheduled. He stressed that to avoid potential issues, we should soak the new cartridge for about 30 minutes before we installed it so it wouldn't be dry before water began running through it. It worked like a charm. Ronnie also did work to increase the water flow on our toilets and spotted/repaired a slow leak that we had not noticed. The amount charged was reasonable and we are delighted with the service. He cleaned up after himself and disposed of the used cartridge and debris from his service. We will definitely use them in the future and we do not hesitate to recommend them.

Randy C.

I had an emergency and they came out within 15 minutes. Great company and will use them again in the near future.

Terry B.

our company and contractors have used this company for more than 5 years and it never fails they just can't get it together, they don't call you when you ask them to upon arriving at the job, they will start a quote and forget about you for weeks, they will double and triple charge you for the same poor quality work, i should've learned my lesson years ago, in any case there are hundreds of plumbers in town that are much better with plumbing issues and new construction, also their customer service is horrible the left hand doesn't know what the right hand is doing, when calling the office depending on who you speak with they will all give you different excuses, look around on all the review sites and you'll see what i mean, horrible reviews

Darlene B.

Absolutely worst contractor experience ever in 30 years of hiring contractors. Came out to look at the job to provide a quote. I had to call them multiple times to get the quote. Should had taken that as my sign to hire someone else. Received the quote and scheduled the job with them. They never called the day before or the morning of the scheduled date. They did not show up during the scheduled time. I reached out and they said they were delayed on another job but would arrive around noon. Noon came and went with no call or show. Called them again and they rescheduled for the following morning. Showed up late and said they needed to get supplies and do a small job and would be back in an hour. No show again. Called and they said job was bigger than expected, would need to re-quote and would send most experienced person to relook at our job. Scheduled meeting. Again, late. To our surprise same guy who quoted it the first time came to look at the job. Said he would send someone with a camera to get another look at it. No one came, called again. Now scheduled for the next morning. Said they would stay all day and get the job done. Next morning they actually showed up in time, but needed to leave to get the camera. Returned and told us their boss has DOUBLED the price. Our hands are tied because we have another company coming tomorrow to do work that we need this job completed before they can do their job. They were aware of our bind and capitalized on it. They did not even have the courtesy to contact us directly to discuss pricing. They put the men on the job in that position knowing full well we were stuck. I Recommend you look elsewhere for a plumber. Will be reporting them to the BBB after this job is completed. Gave one star because would not post review with a star. They deserve NO Star.

Joe F.

Our house started backing up on a Sunday night. I called Joe's plumbing and spoke with Gayle she said she would call me back in a few minutes with a technicians name. She called me back right away and told me Ronnie would be out soon. Ronnie showed up within15 minutes! He was able to clear the drain line under the house and the issue was resolved. I was very impressed with the timeliness and professionalism. I can't say thank you enough first time used and would highly recommend!

Barbara D.

I cannot express enough how lucky I was to find Joe's family Plumbing. They came and fixed the plumbing work that needed fixing in no time at all. The price was very reasonable and the men very polite. It was a good choice on my part and I will pass this on to others. Thank you, Thank you so much.