Joe Lay & Sons Plumbing

Kymberly A.

Awesome Service and it REALLY is 24-hour service December 2019


Returning after my first experienced was great- on 10/8/20 needed plumbing on my commode and the youngsters that came to my home this time were nice, however, I had the same issue on 36 days later they informed me that want a trip fee since I live too far and wanted the Home warranty to pay them again - I thought they would try and do the right thing for their customers since it is clear the commode was not repaired correctly. I work at home and when I came to check on the young men periodically always on his cell phone, and needless to say I had to pay again since it was only covered with 30 days (really) ok so I did and the new plumber shown me that the was ring was not put on correctly in the beginning- WOW - I didn't live too far, in the beginning, SMH) all about the money

Kyle S.

Our kitchen sink was clogged solid - tried snaking it myself, no luck. Put in an online claim with our home warranty provider at 8:30 pm last night, they assigned the claim to Joe Lay & Sons. Past experience has taught me that it'll usually be a couple days wait using the warranty, but had a phone call from Allison at Joe Lay just after 8 am this morning and a plumber out to fix it at 10:30. Excellent, fast service - I definitely recommend this company!

Amadou T.

So a plumber by the name of Tucker came to fix a leak we had from our upstairs bathroom. I told him I noticed that there was a crack on one of the bathroom tiles. He inspected and advised that he would be sealing the crack and we should be good. I left him alone in the bathroom, 10 mins later he told me he was finished. I looked at it and I thought it was weird that I couldn't see any difference, he said it was a clear seal and we shouldn't use the bathroom for 48 hrs, I waited 96 hrs just to be on the safe side. The first time using the bathroom, it began to leak again. I called 2 different plumbers on 2 different occasions just to check if there was anything sealed, they both confirmed no. I then went ahead to Walgreens purchased a $20 sealant and sealed it myself, I even waited a few months to see if it'll leak again only because I didn't want to undeservingly leave a bad review. It's been 3 months and there has been no leaks. It seems like this is a scheme to keep customers returning for more work to be done. I'm not sure if this is how you guys run your business or if it's just a bad employee but regardless I spent money for nothing.

Dale J.

Chad and another guy were at my house this morning to fix a running toilet and replace a sump pump. This company had replaced my water heater through my home warranty previously, so that is why I called them. I had totally forgotten about having a home warranty this time. Chad asked me if I had a home warranty, thankfully. I was able to quickly call the warranty company and get it set up with them. As soon as I got off the phone with the company, Chad's guy said they already had gotten the approval for the work. They were finished in about 45 minutes. Thank you Chad for saving me several hundred dollars by only having to pay my $100 deductible.

Dave J.

Don't us these people, horrible service! Called them out as the basement shower pan has water in it, and this is a shower that is never used. They could not offer a diagnosis of where the water was coming from nor offered any solution to the problem. But they made sure they got there money for doing nothing. I will never use this plumbing service again, not would recommend them to any one.

Ken M.

You know it's not going to be a good day when you go into your finished basement to grab a shower and hear water dripping. Not from the shower but from an unknown source in the unfinished back basement area. What a mess! I called my usual plumber but got no answer and no return call. So I reached out to Joe Lay & Sons simply because they're so local to my house. Alison answered and was awesome. She got a hold of DJ who left a job he was on and came right on over. We investigated for more than an hour without any luck in identifying the leaking pipe. The water was dripping from the return duct work on my AC unit and accessing above that was nearly impossible. We tried a few things and finally thought we isolated it to my laundry room on the first floor but to be sure, DJ called his supervisor, Jessie, who came right out. Within about 30 minutes, they'd confirmed it was most likely coming from the laundry room area but still needed to identify where. A few test holes later, they found the culprit. 17 years ago, when we built our house, the drywall crew had screwed through a protective plate and pierced the copper line going to my laundry tub. The screw rusted and finally couldn't hold back the pressure. So within about 10 minutes, DJ had the bad section cut out and repaired. Literally, they made my day!!! Thanks to the entire team at Joe Lay & Sons. It's so nice to be dry again!

Brian G.

If I could give NO Stars, I would. Stay away from these people. They sent ""plumbers"" to our house 5 separate times and could not fix the problem. They also destroyed our current tub and surrounding tile, AND stained our carpet in the process. They also tried to replace the tub they destroyed with one that did not fit! To top it off, they stopped responding to our requests to fix what they destroyed, on we have had to get legal counsel involved. Companies like this are why contractors get bad reputations. roughly 6 months later, we still don't have a tub, and have holes in our kitchen ceiling that they won't agree to repair. Now they want us to submit a claim through our Homeowner's insurance to fix what they destroyed. Unbelievably negative experience with these jokers. STAY AWAY FROM THIS COMPANY!!!!

Lisa Z.

The plumbers were excellent. They walked us through what the problem was and what to expect. They worked with our warranty company and quickly got our next scheduled visit and solved the issue in half the time expected. Also gave advice on how to prevent issues and maintain our pipes in the future. Highly recommend them.

Lisa H.

Fantastic group of people - Allison, DJ and Brian. This company came to me by way of my home warranty company. This is hands-down the best experience that I have ever had with a plumbing group. They were courteous, prompt (actually early), and efficient. Customer service was top-notch, also. This is my idea of a contractor.

Connie H.

I contacted Joe and Lay and sons plumbing to address a couple issues. They promptly responded and got out to address my issues. They were very professional and clean cut. They resolve my issues and I was very impressed.