Joe Hillman Plumbers

Jason C.

Quick response. Friendly service. Highly recommend. Roxanne was very pleasant to deal with. The plumber, Johnny Dubique, clearly explained the job he needed to do and provided a fair quote. Very pleased.

Luz B.

We have an issue where our plumbing is getting affected by roots under the ground and in February 2017 I had a plumbing company come out and clear my main line. In March 2019, we began experiencing the same plumbing issue in the house and I couldn't get in touch with the original company that cleared it in 2017. I called Joe Hillman plumbers and they came out and cleared the main line. This past Saturday, April 7th - less than 4 weeks later I'm having the same issue again. I contacted Joe Hillman and they don't guarantee any of their work and would not come out for anything less than full price - which I found to be expensive when I had them do the work in March. They charged me $470 for what I paid $350 for with the 2017 plumbing company, including the emergency fee. I told them something isn't right when I'm experiencing the same issue less than 4 weeks later when previously it took over 2 years before needing the service again. They basically said no, sorry, can't help you, pay me again. I called the original company and thankfully was able to get in touch this time and they cleared it for $189 as it wasn't during emergency hours this time. I definitely do not suggest using them. They'll overcharge you and won't stand by their work. Not to mention when I spoke to the rep, she mentioned she had another client that snaked her line with them and two weeks later had the same issue again! It seems to me it's the work and not the pipes.... but they don't want to hear that nor did they offer any kind of discounted price to return and correct what should've been done more thoroughly the first time.

T A.

Great communication. On time. Sent me a text & email with techs name & picture before he arrived. Followed up with a call after he left. Good workmanship.

Nick S.

Beware they will rip you off, the are way over charge. I would not recommend this company. I Had to call another plumber to unclog the drain they said was unclogged.

Jeane M.

I had an emergency with my kitchen sink a few nights ago.Went on yelp to see about recommendations. They came over right away and repaired the issue. Friendly staff and technician. And the price was not bad as it was past 7pm and it was an emergency. Would definitely recommend this company to anyone looking for a plumbing company.

Chelsea G.

Such a great experience with Laz and Mike. Both were so professional and helpful. They explained what needed to be done, got the job done quickly and no mess was left behind. They were polite and thorough during our repair and even alerted us to potential issues in the future. I highly recommend Joe Hillman Plumbers and will without a doubt not only trust them with our friends and family's business, but will call them again in the future.

Laura W.

They came the same day I called. The service man named or called Baltimore was awesome . Will def use them next time I need a plumber!

Daren C.

Alex was incredibly professional, helpful, timely, and he was a pleasure to work with! Alex is FANTASTIC! Thank you JOE HILLMAN PLUMBERS!

Natalie B.

First time using this company and I was very happy with the work Baltimore did. I had an issue with my toilet and kitchen faucet leaking. Baltimore was very nice, courteous, meticulous, and professional. He explain the work that needed to be done and why. I am very happy with his work. The only complaint I have, which is why this is not 5 stars, it would have been nice for them to tell me about their social media special of waving the $79 fee which was for first time customers. Overall, Baltimore, the plumber was fantastic and I will use them again. 3/15/2018 - I am amending my review and rating to 5 Stars, after speaking with supervisor, Roxanne. Roxanne was very responsive when I mentioned the """"March Special"""" for first time customer of waiving the $79 fee. She waived the fee without issue (no arguments or challenges) which made this an even more pleasant experience. So, in addition to really great technicians, Joe Hillman has excellent customer service!

Chris G.

BEWARE!!! The $79 non-refundable """"estimate charge"""" is simply a way to overcharge for their services when they show up and you then realize that you've already had a $79 charge on your credit card and you're not getting it back even if you do the work that they are overcharging you for. I hired them because they were able to come out right away to repair a 3/4"""" gas line running from a propane tank to the house that had been accidentally cut. When I called I specifically asked if they do gas line repairs. """"Yes we do them all the time"""" I was told. I asked for a ballpark estimate and was told they can't do that even though I thoroughly explained to them what was done and what was needed. I was told about the $79 """"non-refundable"""" service call charge just to get an estimate. Seemed ridiculous but I agreed. The tech did show up in the time frame I was promised. He promptly gave me a price of $550 to make the repair on top of the $79 already charged to my credit card so $629 total. I was floored. I had the same exact repair done by another reputable company for $180 total but unfortunately work in Palm Beach. When I questioned the price with someone in the office I was given a complete BS story about """"we don't compare our prices with other companies, we're a legitimate company, we've been in business for over 30 years"""", blah, blah, blah. The tech said the price was high because he had to go to two different places to get the parts. What? I assumed that since """"we do gas line repairs all the time"""" and that I explained what needed to be done that they would have shown up with parts and most likely even stocked parts in the truck. Nope. The office tells me that ALL gas lines are different so it's difficult to stock the parts. The tech tells me the lines are all the same, it's a standard 3/4"""" yellow polyethylene gas line. So the explanation that the tech gives doesn't match what the office tells you. It makes me wonder if the office even relayed the information I gave them on what the repair was to the tech so that he could have the parts with him. I agreed to do the repair since I had already paid $79 for the estimate, which does not apply towards the work (since when is that a legitimate practice, always been applied to the work if you agree to the service) and I was anxious to get the repair done. The tech and a worker then left to go get the parts. They returned approximately 2 hours later with the part. That's one part, not two as I was told. From the time they got out of the van, made the repair and got back into the van it was less than 30 minutes. So $629 for 30 minutes of work. When I called the office to question the charge I was told I would get a call back from the office manager which I did get the next day. I explained the situation and got the same BS about how long they've been in business, etc. etc. All I asked for was an explanation of why such a high charge. I had the same repair done before for $180 and called around and got several quotes of around $250 for the same job. I told her I understand charging a premium for good service but double to more than triple what others are charging is not a premium, it is a SCAM. They've got you because you already paid $79 non-refundable to get an estimate. She said the job ticket the tech turned in showed over four hours of labor plus the part which the tech said was $100 (which was high as I Googled it and widely available for way less). So I said to her that I'm obviously paying for the tech and his assistant to drive around for over two hours to get the parts? """"No you're not"""" she said, """"plus we don't charge for the assistant"""". Okay then. So using your math, the $79 is just for the estimate, $550 for the repair, less the $100 for the part (which I doubt it was), that's $450 for 30 minutes of work or $900 an hour for a tech. Really? How can you justify that? I don't care how long you've been in business. Since she knew I was really upset she asked what I thought would be fair? I thought about it and said $300 plus the $79 for the estimate, so $379 total. That's more than double what I paid for the same exact repair a year ago from a """"legitimate"""" company (with higher YELP reviews by the way) but only in Palm Beach and $129 more than the average of the estimates I had gotten. Seemed fair to me. I'm a business person and wanted to be more than fair. She told me she would get back to me right away and that she was going to check the GPS on the tech to see how long he was there, etc. It's been over two weeks and haven't heard a peep from them. My credit card was charged the full amount. Look elsewhere for a plumber and look for a company that will credit the """"estimate fee"""" towards the work if you use them. The non-refundable """"estimate"""" charge is simply a way to overcharge you for their work. Bad business.