JM Kitchen & Bath Design

Erica G.

We used JM Kitchen & Bath Design for a recent remodel of our kitchen/dining room area. Overall a good experience with their designer. She knew her stuff and definitely designed a well thought through kitchen blueprint. JM worked closely with our contractor to make sure the measurements were correct and our designer had a good idea of what designs/colors would work well with our desired outcome. I did feel however that there was a shortfall with getting our designer's attention/site visits on a regular basis. Even though the contractor that we hired that JM partnered with for the project was the main company to oversee the project, I had expected our designer from JM to follow-up with us more often. And at the end of the project, we had to ask the designer to come over to see if everything looked as it should be/any discrepancies we didn't see. I was disappointed in that. Also, we had to give JM the final percentage payment when we were still going through some final changes/questions with our cabinets. I didn't understand why we should have to pay that full last payment if we were not yet fully whole with our contract. Overall, though, our kitchen looks awesome and our designer had alot of experience and knowledge.

Andrea W.

We needed a kitchen renovation after water damage to our existing kitchen. Neal Simpkiss was the designer at JM Kitchens and a pleasure to work with. Neal was patient, helpful in advice, presented an excellent overall design, and we especially love our new cabinets. Go to JM Kitchen and Bath on Colorado Boulevard in Denver and meet Neal. I know you will like him and his design ideas!

K W.

Our kitchen remodel is brilliant! Mike Thulson at the Castle Rock location is a true professional. He did everything right--he respected our budget, he assisted personally in selections, he offered ideas and suggestions but always honored our vision. He project managed our remodel and was even instrumental in connecting us with an exemplary contractor. We can honestly say there was not one moment of stress, nor is there one item of our remodel that we would change. It is high quality, and professional. Thank you, Mike!

Peggy P.

I have been in turmoil over the last several months of remodeling. Most every aspect of my construction has been done at least twice. Poor workmanship, lack of follow through, promises not kept, and the never ending ignored phone calls, texts and emails.

There has been one bright light throughout this entire experience: JM Kitchen and Bath. (more specifically, Juli Dunlap) From our initial phone call followed very quickly by our meeting at my house, I was comforted by the woman I now call ""Juli, full of grace"". She spent hours at that first meeting asking questions about how each space was to be used, my lifestyle, my time-line, my budget. Questions I hadn't asked myself, but were critical for my complete satisfaction with design and function. As far as budget went, I was very vague. When, a very short time later, Juli presented her first proposals and beautiful drawings, I was surprised by the details in the plans that she captured based on our initial meeting. I was in love with everything. Except the cost. And I wanted to give up nothing, as every detail was so special. Nonetheless, Juli went back to the drawing board and came up with magic! I barely noticed the differences.
My kitchen and bathrooms were installed last week. I am thrilled. Additional kudos for Juli's partners Joel and their installer,Kris.

If you're still reading this tome, I would like to mention all of the support and wisdom that Juli shared with me throughout the demolition and reconstruction of my home...and not just my kitchen, baths and fireplaces. Her eye for design, her contacts, her hand-holding, her empathy...all treasured, and never to be forgotten.

Words are difficult to find for this 64 year old woman who wishes to express my infinite love and gratitude to Juli and JM Kitchen and Bath. You would be wise to trust them fully with your home. They tread lightly, are honest, trustworthy, and excellent at their craft. They care. Who could ask for more?

Pinnacle Real Estate Management L.

I had the pleasure of working with Julie Dunlap on a modern kitchen project for our new office. Our office is a converted warehouse and the kitchen Juli designed is the perfect statement. She immediately saw our vision when we met with her and executed the design and planning perfectly. We could not be happier with the appearance and quality of our kitchen. Joel was great to work with as well on the planning, timing, and payment aspects. I would highly recommend Juli and JM Kitchen & Bath if you are looking to remodel your high end kitchen!

Serena A.

My husband and I had the pleasure of working with Brenda Tarvin. Her professionalism and bright persona made the experience enlightening, fun, and smooth. Brenda enabled us to work within a strict budget while achieving a high-end look that was both on-trend as well as timeless. She listened to our needs and utilized every inch of space to create the most efficient, well organized, and absolutely beautiful kitchen. I am in love!

Quiet M.

The most challenging experience with a designer, and company, for us so far. We have worked with many designers and contractors for remodels. Our experience with JM: timeline promises unmet with many delays (affecting all working parties), defective materials on many levels, incorrect orders by the designer, poor accountability, absent service recovery, challenges in repair and responsibility for mistakes on installation, minimal oversight on projects and subcontractors, and over time cabinets now peeling (company model to charge high prices and work with the cheapest supplier).

We have had seamless, wonderful kitchen remodels in the past. Materials sustained for years.

You can find better. Beware of upfront glitz with Julie and promises before you submit a deposit. Take home - absolutely we wish we had not contracted with JM.

Christopher V.

They do not stand behind their designers nor their product. When the cabinet's come in three different colors and spanning across an existing window they offer nothing but a bill to correct the issue.

Pam G.

Unfortunately, my first experience with this business was very poor. I drove 20 miles with the intention of having someone assist me with countertop choices and new appliances as your website indicated you offer design help. When the salesperson realized I was not doing a high end kitchen she handed me a peice of paper with the name of another store and said they could probably help me. I am extremely disappointed with your customer service and will be happy to take my business elsewhere!

Becky R.

I've thought about writing this review for quite awhile now, hoping to have a redeeming experience that would allow me to increase my opinion of this business. Unfortunately, that has not happened, at all.

We used JM for our kitchen remodel a few years back... our designer Deanna Dunbar was AMAZING and we had a fantastic experience. When it came time to remodel our bathrooms, we didn't even shop around - just went with JM since we had such a great experience with Deanna. Unfortunately, this second time around, Deanna had gone on to greener pastures and we were assigned a different designer. Not a big deal, as I was sure the quality of our experience would be on the same level.

Unfortunately, I could honestly write the better part of a novel about our negative experiences with these bathroom remodels, but I'll try to focus on the key points:

- After going through 2 designers (first was fired, second was ""too busy""), our third and final designer was overall just shy of terrible. He is a very poor communicator, lacks attention to detail, responds minimally to requests/questions (i.e. if my email included 3 questions, he only ever answered 1), and lacks follow through with subcontractor work (I had to hound him repeatedly in order to make any progress).
- 3 months after starting the project, we were STILL waiting on finishing touches - shower glass door took over a month to be installed, cabinet trim around washer/dryer was first improperly measured/installed so the washer/dryer didn't actually fit under the counter (!), then shoddily ""fixed"" using trim that was a different color from our cabinets (!), and then finally actually fixed (thanks to a suggestion from MY OWN construction contractor on how to make it look like it was not amateurly done) after waiting for new trim to be ordered and installed.
- Several parts of the cabinetry were ordered incorrectly - one was 24"" deep instead of the 12"" that it should have been, another didn't fit through our door and had to be disassembled and then reassembled, a medicine cabinet was 24"" wide instead of 18"", and other pieces did not match the stain chosen. In short, installation day for the cabinets was a MESS and not productive - and ended up being a huge headache.
- Conversations with the owner about our negative experiences resulted in improved communication... for about a day. Then reverted back to being awful.
- Getting all my credits applied for various pieces of the project look several weeks, and then it more than an additional month to finally get my last invoice (after I called JM no less than 10 times trying to get it all wrapped up).

I honestly could go on and on, but the end of the story is clear - I absolutely do not recommend this company. The cabinets are nice, but you can get them elsewhere from other designers, I'm sure.

JM - I simply cannot be more disappointed in my 2nd experience with you. I expect more from a local business. For your own sake, please hire designers that have strong customer service and project management skills.

My tip to those looking for design work - go with a designer you feel comfortable with, and trust your gut. I should have trusted mine and changed design firms, and I still regret it.