J&M Contra Costa Rooter

Erica D.

Excellent service! Our kitchen pipe had cracked and become clogged, causing the sink in our garage to overflow and our washing machine to not drain. We called around 7:30 PM, and they were at our house by 8:00 PM. Everything was fixed and back to normal by 9:00 PM. We were very thankful for their quick response and professional work. J&M is reasonably priced. Thank you for your service.

Randy D.

Have used Jesus previously so felt comfortable calling him for 4 relatively simple items... 1. snake an outside irrigation drain line 2. install new kitchen faucet replacing old one with same type unit (almost exactly the same) 3. install new ball valve shut off on outside for irrigation line 4. replace irrigation controller in backyard. Results - 1. finished, no issue 2. Installed with a fair amount of difficulty and reversed hot vs cold water lines 3. after much difficulty installed the valve but had a serious leak - after engaging another plumber we found that he was trying to force fit and glue pvc with an electrical fitting not used for irrigation (incompatible for gluing) ...also left a pvc to pvc fitting leaking. Now I know what he was so quick to want to recover it with dirt and did not test it prior to leaving 4. Did not even try to replace it and no follow up to complete #4. .... charges were very high and the check I gave him was cashed immediately the same day (probably knowing I would stop payment). Avoid.

Anna S.

After starting a load of laundry, I heard toilets gurgling & found my bathtubs full of washer water. Unable to shower or use the bathroom, I frantically looked for an on-call plumber at 6am on a holiday weekend.

Luckily, I found J & M Contra Costa Rooter. They answered my 6am call for help & came within the hour. Jesus immediately identified the clogged pipe. He had the proper equipment to get on the roof and clear the roots that had encroached in the pipe. I was relieved to get the issue resolved so fast. Plus, the price was reasonable for immediate help on a holiday weekend. I would definitely use this company again. They were timely, professional and knowledgeable.

Jeremy K.

J&M helped me turn a pretty bad situation around in less than 24 hours, I managed to crack my shower valve inside the wall and was not able to turn the water back on to my condo. This all happened about 7pm and Jesus answered right away, came by to check out the issue within an hour. Very friendly, honest and up front. It was not a fix that would be able to happen that night but came back the next day and the whole job (cutting open a wall, cutting out broken valve and corroded piping and rebuilding the shower setup) only took about 3-1/2 hours. Pricing was very reasonable given the amount of work and rushed time frame I asked them to work in. My shower does not have a separate shut off valve so the whole condo had zero water until the work was completed. They were super friendly, very polite, quick and left a very clean workspace. I would definitely recommend Jesus for any work and will be calling him again the next time I have an issue.

Mike Z.

My experience with J&M Contra Costa Rooter was very unpleasant. My tenant informed me that the bathtub faucet was leaking and did not stop even when she turned off the switch. A friend of hers nearby came to help and found that the issue was due to a broken cartridge that needed replacement. I had the same issue in two other units last year and hired a plumbing company (which I won't share the name here) to fix them for $325 and $350 (they encountered difficulty removing one of the cartridges, so an additional $25 was added for the extra fee, which seemed reasonable).

So, I contacted that company, but unfortunately, they didn't have an available slot for the next day. So I created a project on Yelp, and J&M Contra Costa Rooter was the first company to reply. I didn't respond them first, because their rate was $250/hour, which seemed high for this type of plumbing work. Then they sent me another message saying, ""Hi, I normally charge $250 an hour, but I can go take a look at the issue and give an exact estimate."" Since they had good reviews on Yelp, I agreed.

The next morning, the first call I received from them was that they had completed the work, and the total cost was $825. I was shocked because not only did they not give me an estimate, but the price was unbelievably high for a simple task of replacing a cartridge. When I asked the guy on the call about the cost for parts and labor and why he didn't provide an estimate before starting the work, he said he had informed my tenant the price, thinking she had told me. I was shocked again because I've known this tenant for 8 years, and I know she is a decent and reliable lady.

I asked for the invoice to review the details, but the guy o the phone told me that I had to make the payment first before they could send it. He also said he could deduct $100 from the total. I guess I couldn't do anything but make the payment at that moment, I negotiated the price down to $700 and made the payment. After the call with them, I contacted my tenant, and she told me the following: ""Jesus came and literally didn't listen to me when I told him it's cracked. He put all the old pieces back on! I then told you what he was trying to do, and you agreed that they needed to replace it. Jesus did not have the tools needed to remove the old cartridge and told me he had to call a friend who had the tool. It was about an hour later. They came in and were able to replace the piece within another 20 minutes at the most. He didn't say anything about the cost, and if he would've said $825, I would have known better than to have him proceed with the work.""

Later on, they sent me the receipt, stating that the part cost $295 and the labor cost was $405. I then requested the invoice for the cartridge they used to replace the broken one, as I wanted to see which store sells a bathtub cartridge for $295, given that the prices normally range between $20 to $50. I also questioned the labor cost because the total time they worked on this job was about 40 minutes. Even if rounded to an hour, it should be $250. What made me feel even worse is that they did not directly answer my inquiries or provide the invoice but instead blamed my tenant. As you can see from the attached photos, their response makes no sense and does not address my questions.

Sorry for this lengthy story, but I hope my experience with this company may help you in making your choices if this company is on your list of options.

Tonia925 ..

Jesus is amazing. He is dependable and trustworthy. He's helped us twice with plumbing back ups in the evening hours. He arrived quickly both times and completed the job in less than 20 minutes. As you can see, we have root issues so we've had several different plumbers out. Do yourself a favor and give Jesus a try you will not be disappointed.

D V.

Found this company after reading a good review on Nextdoor. I called them after my home warranty company said the blockage in my drains was not covered. They did the work for much less than what was quoted by the home warranty's plumber. Nice people, family-owned business.

Jamie P.

Amazing! Muy bueno¡ We had sewage bubbling up into both bathrooms- tub & shower We called Jesus really late on a Sunday night & he arrived within 10 mins! He fixed it right away, is super kind & very very resonably priced. MUCHAS GRACIAS!

Cynthia G.

Our back patio drain was plugged, and no water would drain through. Called J&J and they answered promptly. I spoke with Jesus who had an opening the same day. He and Edwin came out and explained what the plan was. They estabished what needed to be done and began running the snake. They were able to pass through the blockage and the water once again began to flow. They were both very informative and kept explaining what was happening and cleaned up everything nicely.
I would highly recommend this service as they are reliable and reasonably priced!!

Kevin M.

Got Jesus's name from a family friend. We had a clogged main sewer line. We have a tree that over the years had the roots grow into the pipe. We had fixed it years ago and knew what the problem was. Called Jesus and he showed up early. Cleared the line, and confirmed he chewed up the roots and our line was clean. Confirmed we don't need to replace the main sewage but treat from roots yearly. Great value and service! Highly recommend!