J&M Contra Costa Rooter

Mike Z.

My experience with J&M Contra Costa Rooter was very unpleasant. My tenant informed me that the bathtub faucet was leaking and did not stop even when she turned off the switch. A friend of hers nearby came to help and found that the issue was due to a broken cartridge that needed replacement. I had the same issue in two other units last year and hired a plumbing company (which I won't share the name here) to fix them for $325 and $350 (they encountered difficulty removing one of the cartridges, so an additional $25 was added for the extra fee, which seemed reasonable).

So, I contacted that company, but unfortunately, they didn't have an available slot for the next day. So I created a project on Yelp, and J&M Contra Costa Rooter was the first company to reply. I didn't respond them first, because their rate was $250/hour, which seemed high for this type of plumbing work. Then they sent me another message saying, ""Hi, I normally charge $250 an hour, but I can go take a look at the issue and give an exact estimate."" Since they had good reviews on Yelp, I agreed.

The next morning, the first call I received from them was that they had completed the work, and the total cost was $825. I was shocked because not only did they not give me an estimate, but the price was unbelievably high for a simple task of replacing a cartridge. When I asked the guy on the call about the cost for parts and labor and why he didn't provide an estimate before starting the work, he said he had informed my tenant the price, thinking she had told me. I was shocked again because I've known this tenant for 8 years, and I know she is a decent and reliable lady.

I asked for the invoice to review the details, but the guy o the phone told me that I had to make the payment first before they could send it. He also said he could deduct $100 from the total. I guess I couldn't do anything but make the payment at that moment, I negotiated the price down to $700 and made the payment. After the call with them, I contacted my tenant, and she told me the following: ""Jesus came and literally didn't listen to me when I told him it's cracked. He put all the old pieces back on! I then told you what he was trying to do, and you agreed that they needed to replace it. Jesus did not have the tools needed to remove the old cartridge and told me he had to call a friend who had the tool. It was about an hour later. They came in and were able to replace the piece within another 20 minutes at the most. He didn't say anything about the cost, and if he would've said $825, I would have known better than to have him proceed with the work.""

Later on, they sent me the receipt, stating that the part cost $295 and the labor cost was $405. I then requested the invoice for the cartridge they used to replace the broken one, as I wanted to see which store sells a bathtub cartridge for $295, given that the prices normally range between $20 to $50. I also questioned the labor cost because the total time they worked on this job was about 40 minutes. Even if rounded to an hour, it should be $250. What made me feel even worse is that they did not directly answer my inquiries or provide the invoice but instead blamed my tenant. As you can see from the attached photos, their response makes no sense and does not address my questions.

Sorry for this lengthy story, but I hope my experience with this company may help you in making your choices if this company is on your list of options.

Tonia925 ..

Jesus is amazing. He is dependable and trustworthy. He's helped us twice with plumbing back ups in the evening hours. He arrived quickly both times and completed the job in less than 20 minutes. As you can see, we have root issues so we've had several different plumbers out. Do yourself a favor and give Jesus a try you will not be disappointed.

D V.

Found this company after reading a good review on Nextdoor. I called them after my home warranty company said the blockage in my drains was not covered. They did the work for much less than what was quoted by the home warranty's plumber. Nice people, family-owned business.

Jamie P.

Amazing! Muy bueno¡ We had sewage bubbling up into both bathrooms- tub & shower We called Jesus really late on a Sunday night & he arrived within 10 mins! He fixed it right away, is super kind & very very resonably priced. MUCHAS GRACIAS!

Cynthia G.

Our back patio drain was plugged, and no water would drain through. Called J&J and they answered promptly. I spoke with Jesus who had an opening the same day. He and Edwin came out and explained what the plan was. They estabished what needed to be done and began running the snake. They were able to pass through the blockage and the water once again began to flow. They were both very informative and kept explaining what was happening and cleaned up everything nicely.
I would highly recommend this service as they are reliable and reasonably priced!!

Kevin M.

Got Jesus's name from a family friend. We had a clogged main sewer line. We have a tree that over the years had the roots grow into the pipe. We had fixed it years ago and knew what the problem was. Called Jesus and he showed up early. Cleared the line, and confirmed he chewed up the roots and our line was clean. Confirmed we don't need to replace the main sewage but treat from roots yearly. Great value and service! Highly recommend!

Betty A.

Great service and reliable. I highly recommend them they are professional. Good rates.

Steve E.

I can't say enough about the job J&M did with our drainage problem. I asked them to rooter out the drains as we had standing water on our pool deck, and after no success they had a camera investigate and then suggested a course of action. This involved digging .. LOTS of digging through our nasty clay soil to replace a 25' section of pipe. The crew worked HARD and never complained .. just got it done. They worked hard and fast over a few days to beat one of the big storms we had. I would not hesitate to recommend them - they were what you hope for in a vendor .. on time,reliable, hard working, fair and pleasant to work with! With all the subsequent storms we've had the drainage has worked perfectly.

Enzhen H.

Quick response. Replace a leaking water heater with a new one in one afternoon.

Cathy C.

Recently bought a house, which had home warranty. Experienced some plumbing/draining issues. Plumber sent by warranty company said it was broken pipe to sewer, could be be $11K. Read some great reviews about Jesus from J&M CC Rooter and called them up. Jesus showed up, on time, checked the pipes, to and fro, did his magic in cleaning out roots, and problem fixed. All this for $350. Recommend ten stars. **********
Cathy in Lafayette