JIM'S

T R.

This isn't a complaint as much as something to be aware of regarding Jim's. All in all, I've had a good experience with this company. However, I have some concerns about their practices concerning the 3 year preventive maintenance agreement I bought last year and perhaps this will serve as a warning to others who have purchased such an agreement or are considering it.

Based on a neighbor's positive recommendation, I contacted Jim's to do a winter inspection of my furnace last year. They did some maintenance for a reasonable price and then offered me their 3 year service agreement. It isn't cheap but at 2 visits a year, winter and summer (heat and AC) it amounts to a small discount compared to 6 visits without the agreement. I contacted them about a winter check-up this year. They were able to come the next day. The technician was even early. When he was done, he told me that this was the last visit under my service agreement and asked if I wanted to renew. This puzzled me as I was certain I signed an agreement in 2017. I pulled my copy of the agreement and next to my signature was the same technician's signature and the notation ""started November 2017."" He took a picture of my copy of the agreement to share with the office so that they could correct or update their records. Later I looked more closely at the agreement and realized there is no space on the document for a date to be recorded. This leads me to wonder if maybe Jim's sells an agreement and before the 3 years is up, they sell a new agreement, banking on the customer not being able to find their copy or not remembering when they originally bought the service.

Could be a simple and honest mistake on their part. As I noted, I've not had a bad experience with the company and have no reason to avoid using them in the future. However, this episode rings of something a little more suspect. My advice is to be careful if you sign up for a 3 year maintenance plan with Jim's and make sure you write the date along with your signature so that you have a time stamp for future reference.

Sylvia V.

Update: after posting this review I was contacted by JIM's Inc and was finally issued a refund.

I had a plumber come out to provide an estimate on relocating my gas line and was told the estimate would cost $49, which would be applied towards the work. The estimate was delayed, and after three weeks and multiple phone calls, I was told the plumber lost record of my visit and a second appointment would need to be scheduled. Interestingly though, the $49 check I provided at the estimate wasn't lost and was deposited a few days after the plumber came to my house. Because of the back and forth and the lost record of the initial visit, I lost trust in the company and asked for a refund of the $49 estimate fee. I was told a check would be sent to my address. I waited for weeks and just about gave up on getting my money back. However, I did receive a response to this post and have finally received a full refund.

Shanna G.

Astronomical prices for simple fixes, misleading assessment of problems to be solved.

In March 2016 a technician from Jim's Inc. (We think it was Gus) provided a quote for about $860 to repair a leaking sink. He said he would need to remove the entire under-sink cabinet to reach the leaking part and it would take several hours. My husband, who has no plumbing training, purchased the repair part for about $37 and fixed it himself by reaching an arm through one of the drawers.

This month, Gus gave us a ""value rate"" quote for $967 to repair the center stem of our shower assembly. He justified the price by stating that our knob assembly was generic and he couldn't get replacement parts, so he'd have to replace the whole assembly which would take several hours. He added that three-knob shower assemblies aren't standard any more because they don't have scald protection, and he claimed there was only one high-end brand we could replace the knobs with.

A quick visit to the Home Depot website showed that three-knob assemblies like ours are actually standard, and they cost around $50-60. But it turned out they didn't even need to be replaced. Another plumber looked at my photo of the knobs, picked up a standard center stem replacement part for $10 at Home Depot, and fixed the problem in 20 minutes.

If you use Jim's, be prepared to pay up to 100 times the value of the service provided.

Michaud R.

We are newcomer's to the area and were more then pleased with the service we received from JIM'S Inc. We found ourselves in need of a new water heater and decided upon JIM'S after receiving several quotes from other local contractors. They were prompt, efficient, and very professional. They arrived when they said they would and performed the contracted work with care and efficiency. I was so please with the work they performed on replacing our existing water heater, we contracted with them to take care of our heating and air conditioning needs. I wouldn't hesitate for a moment recommending JIM'S Inc for your plumbing and HVAC needs. I look forward to a long and professional business relationship.

Joan D.

Since this is the third time I've used Jim's, I figure it's time to make sure this company is added to Yelp. Jim's pretty much does it all - plumbing, electrical. heating and cooling. I've used them for once for electrical and twice for plumbing so it's plumbing that I am going to review here.

Yesterday afternoon my kitchen sink got clogged and nothing I did (and I'm pretty handy) would unclog it. I called Jim's and within 3 hours Harold was knocking at my door. Harold provided me with a reasonable estimate and then started working. Not only was the drain badly clogged, but as he started to open the trap, the metal just split in pieces.it was so old and corroded. Luckily for me, Harold had the necessary part to replace the pipe and was able to remove the clog and replace the pipe. It was a nasty process, but Harold took care to make sure there was no mess when he was finished. He was professional and always wore covers on his shoes while inside the house
I can not say enough about the service I received and Highly recommend Jim's Inc.

Rachel B.

H.P., who is the owner of Jim's, came out to our house on a snowy day while the rest of the world was shut down. I called several plumbers and no one wanted to go out on the roads, but H.P. said he would come. I was very impressed because we weren't even existing customers. He explained the plumbing issue to us clearly and quoted us a fair price before starting the work. The problem is now resolved and H.P. gave us some useful information on how to care for our pipes.
H.P. made the extra effort to get to our house on a day when no one else wanted to, and now he has a new customer!

Mojgan R.

H.P. Has been taking care of our problems for years. He is very knowledgable, prompt and quickly fixes problems no matter how challenging they are. He is honest with diagnosing the problem and fair with his pricing. I have lived in three homes and have had three offices which HP has taken care of for the past 15 years. I have recommended him to many friends and business colleagues and he has never let me down.

Bob G.

Had an emergency this morning with my gas water heater. It leaked water in my basement and ruined my carpet. With no service contract it is hard to get a plumber's attention. Not Jim's Inc, spoke with Michael and Jim was dispatched in the afternoon. They fixed it without replacing the 9 year unit. I would recommend Jim's with high standards. Also just signed a service agreement with him which was my decision. Great Job!!

John S.

Jim's is the best! We recently used Jim's for a major bathroom renovation, and it was wonderful. The workmanship and knowledge of the project was excellent, the workers were first-rate and the price was reasonable. We have used Jim's for our regular plumbing, heating and air conditioning work for the better part of 15 years. We have never been disappointed in its service. Jim's is always reliable, first-rate and reasonably priced.

Stacey F.

As noted in response to a previous review, this company is under new management. The new owner has helped us for years with every sort of issue, big and small, from a broken toilet handle to a complete kitchen remodel. He goes over and above providing quality service, and always tries to help us save cost wherever possible. He remodeled our kitchen including designing a completely new layout, moving plumbing, knocking down walls, building new walls, new floor, cabinets, counter tops, appliances -- the works! In the process of knocking down walls, he noted and repaired some fundamental structural issues with our house that we never would have known about, reinforcing a load bearing wall that was right below our kids' bedrooms! He finished the job in record time, and it is AMAZING. Both aesthetically and functionally, I now have a kitchen that I enjoy using every single day, and I receive compliments on it from everyone who comes in my house. I cannot recommend this company, and particularly the new owner, highly enough.