JIM'S

Ann J.

My toilet and shower overflowed and flooded my bathroom. Fortunately for me, Jims Inc is a plumber that services my neighborhood regularly. They were next door helping out a neighbor and I went to talk with them. Not only did they respond immediately, they were absolutely wonderful in every respect! My plumbing problem was fixed that day! The plumbers were so nice and helpful. They were meticulous with their work and cleanup was perfect. They called me the next day to make sure that everything was working well. I called them on another occasion to fix other things and their workmanship was perfect. They were here on time and stayed until I was happy with all their work. They went over everything with me-what they fixed, what needed to be fixed and made sure that I was happy with their work. Again, their clean up was impeccable. And they are nice and courteous and their follow up is perfect. I recommend Jim's Inc to anyone who has a plumbing problem or emergency.

Ann J.

Luci R.

We called Jim's, Inc. because they were recommended on our community listserv, but I found out later that the person who posted the recommendation also did the artwork on his vans and is a former employee. We were in the middle of a remodel and had to let our previous plumber go. H.P. quoted us $$2600 to install and plumb two drop-in porcelain sinks and repair the plumbing to our bathtub, which had burst during a hard freeze. There were other tasks needed, but we finally gave up because he would show up and work for a couple of hours at the end of the day and not finish and not return for several days. After three visits, he told us he needed to charge us for the work he had done so far, which was still not complete, and the total was now $3100 with no warning. He had not done any work that was not included in the original quote. A few days later, he started calling us because he thought his tech had left tools at our home. I looked all around for them and instead discovered a pile of debris they had stashed in a crawlspace behind our closet.

In addition, when H.P. first arrived and we explained what had happened with our previous plumber, he said ""what is he, Hispanic?"", which we found extremely off putting. Definitely not recommended!

Tanya R.

Had a small emergency leak in the kitchen ceiling. Jim's was super responsive and timely! pipes fixes. very knowledgeable and good competitive rates. covid friendly.

Anna K.

I have been using Jim's Inc. for about 15 years and have been especially grateful for their prompt service during plumbing emergencies. Under the ownership of Hamid Pourifarsi (H. P.) there is excellent coordination between the office and the tradespeople in the field. Written job estimates are done without delay and the details are presented clearly. Recently, I replaced a badly rusted emergency water shutoff value which JP noticed as being close to failure. I also replaced a kitchen faucet and put in a new exterior hose faucet for my garden. I am quite happy with the work done by JP and his assistance. They wore masks and worked efficiently answering all my questions. I feel confident calling Jim's Inc. for my home repairs under JP's management; he values his customers and makes a point to oversee that all work is done to a high level of expectation and to the customer's satisfaction.

Kristina S.

Wow. JIM'S was highly recommended and now I know why. Came a few hours after I called. Needed parts and found a major problem. Came back exactly when they said they wound. Completely professional job. H.P. is a master plumber. Even fixed a problem with a toilet not being seated correctly without being asked to. Reasonably priced for the work. No surprises. We will definitely be using them again for all of our plumbing needs.

Eileen H.

A few corrections to your response.
1) the basement was unfinished. We had not done any framing and was relying on JIM'S to evaluate what was needed.
2) Jim's was aware of the leak and came back but was unable to fix it.
3) the flat rate was for a full bath with a walk in shower but we were later told it did not include a shower door.
Again, we would not recommend the company. They might be able to unclog a toilet but not able to do a bathroom installation.

Asim Y.

This is probably the worst service provider in the DMV area. The owner, Hameed (I think), is as nasty and obnoxious as it gets. He came to my home and told me ""I can give you 5 mins to get here or i am gone"". I asked for 10 mins and he then flared up. The language he used after that cannot be described here. I also responded in kind. Then he called cops who basically told him to call some number and the cops left. He didnt provide any service, rather sat in my driveway for 40 mins to wait for the cops! That's low IQ. I don't want to waste my time on writing details worth 20 mins of a read. Suffice is to say, their low ratings and reviews makes total sense. BEWARE. NEVER USE THEM.

O D.

I called JIM'S Inc. when my regular plumber was unavailable. The two guys who came to clear our clogged toilet were prompt and friendly enough. One used shoe covers at first, but then must have forgotten; the other removed his shoes. They couldn't clear the clog with an auger, so they had to reset the toilet with a new wax ring. As far as I can tell, the work was done well, but the price was astronomical: $368! They told me the price up front, and I agreed to it since they were here, but next time I'll do my research. When I talked to my usual plumber later, he quoted the same work for $200 less (without knowing what I paid). I cannot recommend this business based on their high prices.

Jack H.

My recent experience put Jim's Plumbing and its owner HP and the TOP of my ""who to call when in trouble"" list. My project was not an easy one, make more space in a laundry room that has been too small for 25 years.

When I first called the office, I was assigned a tech for the next business day, no problem. The owner call me personally to ask a few more questions since the job was out of the ordinary. After further discussion, he cancelled the tech and came to my home himself. After further review and explanation, HP (Hamid) discussed how he would do the job if it were his own home.

The job was done perfectly and on time and on budget, no hidden costs.

Thanks Hamid!

T R.

This isn't a complaint as much as something to be aware of regarding Jim's. All in all, I've had a good experience with this company. However, I have some concerns about their practices concerning the 3 year preventive maintenance agreement I bought last year and perhaps this will serve as a warning to others who have purchased such an agreement or are considering it.

Based on a neighbor's positive recommendation, I contacted Jim's to do a winter inspection of my furnace last year. They did some maintenance for a reasonable price and then offered me their 3 year service agreement. It isn't cheap but at 2 visits a year, winter and summer (heat and AC) it amounts to a small discount compared to 6 visits without the agreement. I contacted them about a winter check-up this year. They were able to come the next day. The technician was even early. When he was done, he told me that this was the last visit under my service agreement and asked if I wanted to renew. This puzzled me as I was certain I signed an agreement in 2017. I pulled my copy of the agreement and next to my signature was the same technician's signature and the notation ""started November 2017."" He took a picture of my copy of the agreement to share with the office so that they could correct or update their records. Later I looked more closely at the agreement and realized there is no space on the document for a date to be recorded. This leads me to wonder if maybe Jim's sells an agreement and before the 3 years is up, they sell a new agreement, banking on the customer not being able to find their copy or not remembering when they originally bought the service.

Could be a simple and honest mistake on their part. As I noted, I've not had a bad experience with the company and have no reason to avoid using them in the future. However, this episode rings of something a little more suspect. My advice is to be careful if you sign up for a 3 year maintenance plan with Jim's and make sure you write the date along with your signature so that you have a time stamp for future reference.