Jimmy Tarpley Plumbing

Mary A.

We called Tarpley Plumbing in early Jan 2019 and asked for some work to be done installing 2 pumps. This was something we saw on YouTube to eliminate standing water in a crawl space and we decided a we would pay a licensed plumber to make it happen. We got a call from a man named Shane Ramsey saying he had the work order from Tarpley plumbing to do the job. We said great and met him on site. He did part of the pump job. He then quoted us a 3500 additional proposal on expanding a natural gas line, which he explained to us that we needed spontaneously. He wanted 1900 for parts for that new project. We had not called about the natural gas line but were convinced by him that his proposal was necessary so we added the 1900 for parts to the pump labor balance check and then Shane disappeared. He cashed the check that day Jan 9. He had not even finished the pumps. After days of no-show after that and elaborate text message excuses we called Jimmy Tarpley directly for help who without hesitation screamed at us for """"stealing"""" from HIM by writing the check to his employee. We firmly told him, we called HIM, Tarpley, and he sent his employee Shane Ramsey to us in response to us calling Tarpley Plumbing.... we did not conspire to cut Jimmy out at any time. There is no way in the world we ever would have hired Shane directly without Tarpley's licensed/bonded/insured connection sending him our way. Jimmy should have warned us if he was sending us a dishonest employee in response to our call to a licensed plumbing business. He should have warned us not to listen to Shane's instructions or suggestions. Jimmy told us we have """"no common sense"""" because we paid Shane, yet mentioned during his rant that Shane Ramsey has worked for him for 20+ years. He told me he would just fire Shane and we would have to take Shane to court if we ever want to see that money back! We told Jimmy we expected him to make this right without court involvement after we have been paying customers twice in the past and given him no trouble and deserved better treatment. His response was """"well you are giving me trouble now"""". Jimmy's secretary/wife Sherry called later to go over what happened and she explained sometimes when they are super busy they send """"the guys out on the side"""". That means an employee takes a work order and runs with it on his own. This is a typical thing Jimmy condones. Sherry said they are """"not responsible"""" since we wrote the check to Shane. I argued that Shane used their company name the whole time. He showed up to our property in a Tarpley van. The bottom line is, we called Tarpley directly and received Shane as a response to our call. She proceeded to have Shane call us with her on speaker phone and promise to complete the work by a deadline. He never showed up to even start by that deadline. More days went by with nobody showing up to work, after fielding more text excuses from Shane, we told Sherry that we expect to get a refund of the 1900 or at least $1900 in other legitimate plumbing labor worked off by Tarpley and she agreed verbally, she said she would make sure it gets made right. Even by text she said she would ensure that. She was very sympathetic and seemed to have a plan to make Shane and/or Jimmy rectify the situation which was encouraging. Later that day we got a mass email (literally) announcing that Sherry is no longer handling Tarpley Plumbing business. What a circus. Days after that we got another mass email saying now Sherry is back with Tarpley. It has been 21 days since Shane cashed our big check and he has not shown back up even to finish the pumps. If this sounds like a fun roller coaster ride to you, if you are bored and have large stacks of money to flush down the toilet, this is a perfect vendor for you to call.

Drew S.

BEWARE BEWARE BEWARE So the story goes if IF I COULD LEAVE NEGATIVE STARS I WOULD. So this guy has worked on a few on my properties. He constantly damages, leave his work incomplete, and installs the wrong products. His guys are extremely unprofessional. Smoke on the job site leave it dirty and leave work unfinished. One of his workers went as far saying he was going to put a lean on my property. Because he took 3 days to install 4 shower handles and tried to charge me $2000 dollar To do it. After I talk to jimmy the owner even he said that was ridiculous and corrected to price which I paid in full. He told me he fired the guy. Well he didn't. Todd (blue F150)(he is the usually dirty and over weight guy with a hammock life sticker in the rear window)showed up as a reference to another one of my jobs. Where I have renters living and starts cussing. Starts telling my roofer. He was there to do the work for that I can go f myself and yelling obscenities as I'm on the phone with them. As well as I owed him money none of which is true. I never hired him I hired his boss and paid his boss as most normal business run. I'm not going to get started on his invoices and estimates if you get that far just look at them. I hope you read this in time and find someone else.

A S.

I'm unhappy with the performance of work done by two representatives of this company. The wrong type PVC pipe was used for the bathroom sink. Every time I get a drink of water from this unit I taste the strong flavor of plastic unless I waste a lot of water to clean the stream of plastic taste and smell. They showed up 30 minutes early and I still had not taken the dogs to the kennel to get them out of the way, I cannot request their return because the day they did the work all the rings in my jewelry case were stolen. There was another crew the same day and the Tarpley crew blamed the other crew, though the plumbing crew was the last one there. I can never trust that company again and cannot recommend them at all.

Nan P.

I called about a water heater and they respond right away. They had a service man there within an hour. Very professional.