Jimmy Gusky Heating & Air

Edward D.

I have used Jimmy several times now, for emergencies and semi-emergencies, and have been pleased with the results. Jimmy is quite responsive, communicates by text which is helpful, and does the work when he says he will. Pricing is fair. I would use again.

E O.

Jimmy Gusky was a pain to work with. We needed an AC/heat unit installed to replace a broken one. Simple, right? Well, the whole process took almost three months. This meant we went through the heat of September and the cold of November without a functional unit. Whether it was skipping appointments with no call to notify or reschedule (twice), failing to return phone calls (10-15 times!?), showing up outside the appointment window and then lecturing me for not being instantly available, or doing a shoddy job of the work itself, Jimmy Gusky repeatedly proved themselves to be a company I cannot recommend.

The customer service was really abysmal. It was almost impossible to get a human on the line, messages were rarely if ever returned, and when I did speak to someone I would be assured ""he'll call you right back,"" which also didn't happen. Trying to reach them via email proved equally frustrating, as I got an automated message saying I would be responded to soon. For a month.
Finally, when they came to do work, they didn't bother to call and let me know they were on their way. Isn't this standard for home appointments? Even Sears does this, and they're going out of business! I missed one appointment because I had the audacity to take a shower without my phone in the bathroom, and that was the time they decided to show up. Apparently I was supposed to stay glued to my phone for the entire two or three hour window in the off chance it rang...?!

I'll let the pictures speak for themselves. The first shows the ""temporary fix"" of an eyesore that we endured for two weeks while waiting for them to honor their scheduled appointments. The second shows our finished installation.

Two stars because we no longer have a gaping hole in the wall filled with styrofoam and it is finally warm in the apartment.

Deborah R.

I was referred to Jimmy Gusky Heating and Air by a family friend who has known the company and the owner for many years. I called first thing in the morning and thankfully got on the schedule for the afternoon. This is our family home and my parents lived here for over 50 years...Needless to say, there must have been 50 years plus of crud clogging the pipes! James ""The Drain Fighter"" came to the rescue! I didn't know the clog was as bad as it was until he had to use a more powerful snake. He worked hard on getting the drain open and he wouldn't give up! That's what did it for me. I appreciate his tenacity and for communicating with me every step along the way. He was courteous, very respectful, and with all the sludge and gunk that came out of those pipes, he even made sure to clean the floor. I would defintely recommend using them!

Mitch R.

After considering using home warranty services, I decided instead to use Jimmy Gusky. James ""Drain Fighter"" came on time and did exceptional work on our kitchen sink and bathtub drain. The work was quick and precise and they cleaned up afterwards. I would highly recommend these guys.

Thad B.

Terrible customer service and abysmally slow work. Gusky's plumber came out to inspect a water heater on a Saturday. His report wasn't submitted until the following Wednesday. An appointment for installation was made on a Friday for the following Monday just to receive word on Monday, shortly before the appointment, that Gusky did not have the equipment. Phone calls are rarely answered and voicemails are never returned. When the phone is answered, the receptionist often says she'll relay the message. No return calls have followed. Gusky has left us two weeks without hot water and little confidence that their work will be completed. Very disappointed.

Heather M.

Jimmy got back to me ASAP after I submitted my request, and it was very easy to schedule a time for my repair. Larry, a member of his team, showed up toward the beginning of the scheduled window and completed the work quickly (repairing an outdoor pipe that had frozen and burst during the winter). He was friendly and seemed very knowledgeable. He honored the price estimate Jimmy had given even me, even though he had to enter the crawlspace to complete the work which should've cost more. I'm very grateful for the honest and good work they did.

A. H.

Hire someone else for your plumbing needs! Jimmy Gusky's company was originally sent out by my home warranty company. They informed me that I had a leak not just in a basement pipe but also that the bathtub was rusting through and I needed a whole new bathtub and shower. Not covered by my home warranty of course, but I figured since they were good at discovering the problems and explaining them, they would be good at fixing things. WRONG! They were in and out of my basement for an agonizing month - the tub was set wrong and had to be re-done, they ripped out part of a wall in my laundry room by sawing out sections of it - then put it back like that! With the wall shredded. The guy doing the tiles for the shower was a prima dona and threatened to walk out when I pointed out some crooked tiles. He finished the shower off supposedly and left without caulking around the faucets and other areas! They only worked half days yet kept complaining to ME how long it was taking?!? They were terrible, did poor work that had to be done and re-done again. And 5 months later the shower door almost fell in on my housemate. I would never ever use them again.

Meghan A.

Took a while to schedule our plumbing repair, because they prioritize broken A/C calls during the sweltering DC summer, which I can appreciate. Jake was our plumbing technician and he did a thorough job replacing copper pipes with color-coordinated tubing in the upstairs bathroom. Installed new shut-off valves to the vanity, toilet and tub faucets and even vacuumed before he left.

We had a water pressure problem after he left, and Jimmy Gusky had another tech at the house the next day to resolve it - the solution was really simple and had to do with sediment settlement near a valve when the water main was off for repairs. It was a bit embarrassing, frankly, to have a plumber open the valve when we could have done so ourselves to clear the sediment and restore water pressure.

Both plumbers were great about explaining their work and the rationale behind it while they were in our home. I recommend this company for the thorough repairs and friendliness, professionalism of their techs.

Chris K.

I'd give a 6th star if I could. My AC unit blew out overnight on the 4th of July and I expected to be sweltering through the holiday weekend, but I had a brand new AC cranking out cold air on the afternoon of July 5th thanks to Jimmy. Terrific service, fair price. Don't bother with anyone else.

Channing J.

I'm uncertain about this contractor. They performed an A/C repair at one of my 4-unit buildings. It took them a month to come out and do the repair. To make matters worst, the repairman doing the job inadvertently cut a water line in the unit. The water has now affected all 4 units. I'm optimistic that the company will do what's required to correct this issue...but right now, I'm in a wait and see mode. I'll keep you all posted.