Jimmy Gusky Heating & Air

Angel A.

The customer service is horrible. They came out to service my air conditioner unit and repair a leak in my home 3 weeks ago and never came back. I have called every day and left a voice mail and no one ever calls back. When the last does answer the phone she takes your information but no one has called yet. very in professional

Ankur A.

TLDR: Worst customer service and repair experience I've had in the past couple of years. I was assigned them via American Home Shield and highly recommend you call your home warranty provider to change contractors right away.

When I called to schedule an appointment they gave me one a few days away with a 5 hour window, which was fine. When the day came, they never showed. I called to ask what happened, someone picked up the phone and let me know they would call me back. They did not call me back.

I called the next day to get on the schedule again and gave me another date a few days out with the same large 5 hour window. Same story, did not show up and was told they would call back when I tried to see what happened.

The next day they called and said they would be out that day. They came by and reported they could not identify the water leak from my air duct because it was no longer raining and to schedule a follow up appointment while it was raining.

I scheduled a follow up appointment for a week later when it would be raining. Since the previous appointments were missed I called mid way through the week to verify the appointment was still on the schedule and was yelled at by their customer service rep for questioning if they would even make it. Surprise surprise, they missed the appointment and didn't even bother to call me to tell me they couldn't make it or reschedule.

So it is nearly 4 weeks later from when I first reported the issue and it had rained multiple times since and my leak is not fixed. I cannot stress enough to go with another company.

Asher G.

We had a leaky garden hose value and was expecting to have to replace the valve, pipe and packing through the brick wall. Jimmy's team arrived on time, inspected the issue and fixed it in 20 minutes. Rather than replacing everything which I was expecting, they only replaced the valve stem saving a lot of money. Over the last few years we have used them 5 or 6 times. All I can say is that Jimmy Gusky is honest, reliable and a five star contractor. Make Jimmy your first call!

Darrin M.

STOP!!!
Before using this so called company think twice.
The ""perfect"" reviews must have been put there by employees or family members smdh.
One of the worst companies I've ever dealt with in ANY situation.
Customer service must be a family member because she was rude and unprofessional. She lied to us on numerous occasions about when a contractor was coming out and didn't even know our problem even though we used this same company last year in mid December. Then we had set a ""window"" for a tech to come out between 2 and 4 and the first tech didn't even show so they send out someone else a half an hour PAST the time frame and he didn't even have the right equipment to perform the work !! Lwth??
So instead of looking at the work on record from last year these guys couldn't figure out what the problem was from LAST YEAR so one tech is saying oh it's the coil and the other is saying oh it's the tube and blah blah blah. We had to deal with this company for FIVE DAYS and nothing was fixed even though they had us on file from last year. So I called a company GW AIR SERVICE and they fixed our issue in less than THREE HOURS and we didn't need a part. This company dropped the ball THROUGH THE FLOOR. You should know better. Embarrassing!!
When we used this company last year the tech who was very professional and he fixed our issue temporarily but that was the best thing this company did other than that DONT TAKE THE CHANCE

Ann S.

I've used Jimmy Gusky and his team, on several occasions and have always received quick and friendly service. You actually get a person to answer your phone call rather than a recording and they are flexible with timing, able to react to immediate needs. I would definitely recommend them! Ann

Sarah A.

I have used Jimmy Gusky for around 15 years on multiple properties for multiple services...plumbing, heating, cooling. Always a job well done!

Rebecca W.

I unfortunately didn't have the opportunity to work with this company because of one appointment where the technician arrived and acknowledged that he didn't know what he was there to repair. We decided to reschedule because the appointment was for a diagnostic oil leak test. After this we made two other appointments which resulted in a no show. This business is ranked number three on YELP when searching ""HVAC"" so I wanted to be patient and understanding of the time of year and potentially being busy not only with business but with family with the holidays. Overall my experience has been disappointing and we will need to work with another company moving forward.

John L.

I used Yelp to send them a request for a quote with details, where, what was going on etc. They sent response service fee $89 and to call.
I called and the lady who answered sounded like she wanted to be anywhere but there. I mentioned I sent info in and was told to call. Told her the job was in DC and she asked if Saturday worked and I said yes but wanted to go over the prices, She replied $89 is service call.
I asked what that meant and she replied for going there and diagnostic charge. When I asked what is the hourly charge she said she would not give that over the phone. I said I can't agree to book without knowing the charge, she replied sorry goodbye.
I am not sure who agrees to a service without knowing the charges but I do know who I will not ever use.

Edward D.

I have used Jimmy several times now, for emergencies and semi-emergencies, and have been pleased with the results. Jimmy is quite responsive, communicates by text which is helpful, and does the work when he says he will. Pricing is fair. I would use again.

E O.

Jimmy Gusky was a pain to work with. We needed an AC/heat unit installed to replace a broken one. Simple, right? Well, the whole process took almost three months. This meant we went through the heat of September and the cold of November without a functional unit. Whether it was skipping appointments with no call to notify or reschedule (twice), failing to return phone calls (10-15 times!?), showing up outside the appointment window and then lecturing me for not being instantly available, or doing a shoddy job of the work itself, Jimmy Gusky repeatedly proved themselves to be a company I cannot recommend.

The customer service was really abysmal. It was almost impossible to get a human on the line, messages were rarely if ever returned, and when I did speak to someone I would be assured ""he'll call you right back,"" which also didn't happen. Trying to reach them via email proved equally frustrating, as I got an automated message saying I would be responded to soon. For a month.
Finally, when they came to do work, they didn't bother to call and let me know they were on their way. Isn't this standard for home appointments? Even Sears does this, and they're going out of business! I missed one appointment because I had the audacity to take a shower without my phone in the bathroom, and that was the time they decided to show up. Apparently I was supposed to stay glued to my phone for the entire two or three hour window in the off chance it rang...?!

I'll let the pictures speak for themselves. The first shows the ""temporary fix"" of an eyesore that we endured for two weeks while waiting for them to honor their scheduled appointments. The second shows our finished installation.

Two stars because we no longer have a gaping hole in the wall filled with styrofoam and it is finally warm in the apartment.