Jimmy Gusky Heating & Air

Helena G.

We paid $170 for replacement of 2 filters + installment of 1 grid. The technician ordered the filters. Later on he realized that one of the filters is re-usable and that the filters he had gotten were too large, so in the end they were not installed. Instead of refunding us for the unnecessary/useless filters, that he kept, and for not doing that part of the work, he refused to do so. Sloppy, unprofessional, unreliable and dishonest. Please do not waste your time and money.

Sophie Z.

We had a great experience with Jimmy Gusky and his team! We needed our HVAC replaced on our roof with a crane ASAP and they rearranged their schedule to accommodate ours and were able to come a day early. We rent out our basement on AirBnB so we had narrow time frames.

We are so grateful they were able to work their schedule with us. Their team was professional, quick, and gave us useful tips for breaking in the new unit.

Jenn R.

I had such a pleasant experience with them! My landlord told me to call them when my sink was leaking. They were able to come the next day. They were really honest and explained to me what the problem was and the cheapest way to go about doing it. My nearest ACE store didn't have a replacement faucet so they went all the way out of their way to buy me a beautiful faucet. 10/10 recommend!!!

Kevin A.

Terrible. Absolutely avoid this guy, Jimmy. I called and asked for service to an HVAC unit in one of my rental units. We had an appointment between 3 and 6pm. At 6pm I called him to see where he was and he wasn't aware of the appointment I scheduled with his equally incompetent office scheduler. He did swing by after he completed some of his errands and tried to bleed the line. He suggested a part be replaced on the indoor heat pump unit under the window and sent another guy out the next day. It was determined that the entire unit needed to be replaced. I called and left multiple messages to get a quote for the replacement. The turkey never called me back or billed me for coming out. He wasted my time. Don't waste yours, avoid this clown.

J D.

I'm pregnant and the temperatures are dropping. After another company botched our job and ran off with our money, Tom Kelly stepped in to save the day! Everyone we've encountered has been absolutely wonderful. Quick and dependable service. Would recommend them a thousand times over!

Thank you, gentlemen!!

Brittney R.

Keep searching for another company. Complete waste of time. They happily accepted the job to come out and charge a service fee but didn't hear from them after about what the problem was, when they planned on coming back out, nothing! I called the number listed on the website, goes to a receptionist, she doesn't know much, she has to ""text"" the owner to get a response on his ETA, etc... I scheduled service 3 times and he didn't show up nor call. Called to get an ETA and the receptionist ""text"" to see where he was so there are no real appointment times. Just a big headache.

J B.

No communication, no actual work performed, and extremely unprofessional employees.

This plumber was supposed to come look at a drip in our tub faucet on Friday, but failed to show up or call. When our landlord got in touch they apologized for a broken-down truck and promised to arrive the next day. Alright, emergencies happen and we could understand, so waited for them the next day.

But no one showed up Saturday, either. An hour after they were due I got a text asking if it was alright if they came the next day at a certain time. No explanation or apology for missing that day at all.

After talking to our landlord, the other plumber he works with wasn't available until Monday, so we decided to give Jimmy Gusky's one more chance. This time someone arrived (hallelujah!). We happened to be out, so I'd sent all the info for how to get into the house. But the man who got there called and, without introducing himself, just rudely demanded, ""are you home?"" I referenced my earlier text and gave him the lockbox info again. He accused us of having a dog who would bite him because we had gates up in the house. I told him we have no dog, we have small children. He then said he'd take a picture of our faucet and use it to go out *the next day* to get a part and call in the morning to say when he'd be back.

I was very frustrated and told him no one had mentioned leaving and waiting another day. He told me that was what they had to do, and when I said we'd already had days or no one showing up he said he'd had to move everything to Sunday because he got hurt and blamed his boss (none of which was what we'd been told before).

Needless to say, the next morning no one called or showed up. I called, and was told the man looked at the drain and didn't see it drip while he was there, that handheld showers like ours ""just do that, "" and there was nothing he could do. I explained we'd lived in the house over a year and not had the dripping issue, which had come and gone over the days since we'd first been in touch. He said he'd talked to his boss and the boss agreed.

I asked them why no one had been in touch. He told me, ""that's not my responsibility."" In discussing the situation with our landlord no one had been in touch with him the past two days, either.

So, in sum, the workers at this company don't show up, don't communicate when they don't show up, are rude and unprofessional when you can reach them, don't know how to deal with problems or ask questions about the causes when you can finally get them on scene, and fail to do anything to fix problems or even communicate that they won't be doing anything.

I don't know what worse this company could have done, and I'd avoid it at all costs if you don't want to have a similar experience.

Chris C.

Two projects so far completed quickly, on budget, and without any fuss at all. Will keep coming back.

Michelle D.

We had a blocked drain outside our basement door and I went with Jimmy Gusky because they were the only ones who quoted a reasonable price over the phone just for coming out. It wasn't quite an emergency, but heavy rains are coming in a few days and we wanted to see what could be done about standing water in the drain. Another, more commonly known company seemed to be good with letting cost ranges remain a mystery and everyone else I called gave me ranges of $250-1,000. Yeah.

James and Corona showed up the very next day, an hour ahead of the scheduled time, and learned we had a tennis ball stuck about two feet down. James was unsure if they could get it out, and I'm unsure of what they did, but 20 minutes and a lot of sweat later, they had the ball out. I was happy to pay the $189 for their service and will definitely call them again for future needs. Plus, both guys were friendly and professional.

Monique M.

This company used to be good but is no longer. If you are a fan of being over-changed, being stood up multiple times in a row for no-show repair men, and having to have technicians come 3-4 times on average to correctly diagnose and fix a problem then this company is for you. Otherwise, look elsewhere. We had been using this company for years and despite two recent sub-par repair jobs we called Gusky when our AC started leaking and damaging the floor and lower level ceiling our new home. Despite notifying them of the critical nature of the problem he stood both myself and my husband up two days in a row. Very disappointing.