Jimmy Gusky Heating & Air

Erin L.

Tom and crew are awesome! Fast response times on any and all questions, quick and seamless installation process and loads of knowledge is what you'll receive from them. Highly recommend for any HVAC issues!

Dennis Y.

My home warranty assigned me this incompetent and unreliable hack. He has my water heater repair case for the past month and nothing has been fixed or replaced. It took him 3 weeks to come out and realize that he can't fix my water heater.
Never answers the phone and when he does, he will to lie to your face that he'll call you back. Avoid this deadbeat at all costs.

Patrick B.

I've continued to use Jimmy Gusky for all my HVAC needs at 6 rental homes. They have been very responsive to my needs...usually able to schedule a visit the next business day. They can always diagnose and resolve the problems that they encounter and I feel like they have well trained technicians. HVAC techs are in high demand in our area, so its probably not too easy to have techs that are qualified and good with customer service. Sometimes I feel like the communication could be better...like call and tell me what you did and that its finished (I never meet them at the rentals...they interface with the tenants). But I'll take getting the job done right at a reasonable price over communicating better any day.

Angel A.

The customer service is horrible. They came out to service my air conditioner unit and repair a leak in my home 3 weeks ago and never came back. I have called every day and left a voice mail and no one ever calls back. When the last does answer the phone she takes your information but no one has called yet. very in professional

Ankur A.

TLDR: Worst customer service and repair experience I've had in the past couple of years. I was assigned them via American Home Shield and highly recommend you call your home warranty provider to change contractors right away.

When I called to schedule an appointment they gave me one a few days away with a 5 hour window, which was fine. When the day came, they never showed. I called to ask what happened, someone picked up the phone and let me know they would call me back. They did not call me back.

I called the next day to get on the schedule again and gave me another date a few days out with the same large 5 hour window. Same story, did not show up and was told they would call back when I tried to see what happened.

The next day they called and said they would be out that day. They came by and reported they could not identify the water leak from my air duct because it was no longer raining and to schedule a follow up appointment while it was raining.

I scheduled a follow up appointment for a week later when it would be raining. Since the previous appointments were missed I called mid way through the week to verify the appointment was still on the schedule and was yelled at by their customer service rep for questioning if they would even make it. Surprise surprise, they missed the appointment and didn't even bother to call me to tell me they couldn't make it or reschedule.

So it is nearly 4 weeks later from when I first reported the issue and it had rained multiple times since and my leak is not fixed. I cannot stress enough to go with another company.

Asher G.

We had a leaky garden hose value and was expecting to have to replace the valve, pipe and packing through the brick wall. Jimmy's team arrived on time, inspected the issue and fixed it in 20 minutes. Rather than replacing everything which I was expecting, they only replaced the valve stem saving a lot of money. Over the last few years we have used them 5 or 6 times. All I can say is that Jimmy Gusky is honest, reliable and a five star contractor. Make Jimmy your first call!

Darrin M.

STOP!!!
Before using this so called company think twice.
The ""perfect"" reviews must have been put there by employees or family members smdh.
One of the worst companies I've ever dealt with in ANY situation.
Customer service must be a family member because she was rude and unprofessional. She lied to us on numerous occasions about when a contractor was coming out and didn't even know our problem even though we used this same company last year in mid December. Then we had set a ""window"" for a tech to come out between 2 and 4 and the first tech didn't even show so they send out someone else a half an hour PAST the time frame and he didn't even have the right equipment to perform the work !! Lwth??
So instead of looking at the work on record from last year these guys couldn't figure out what the problem was from LAST YEAR so one tech is saying oh it's the coil and the other is saying oh it's the tube and blah blah blah. We had to deal with this company for FIVE DAYS and nothing was fixed even though they had us on file from last year. So I called a company GW AIR SERVICE and they fixed our issue in less than THREE HOURS and we didn't need a part. This company dropped the ball THROUGH THE FLOOR. You should know better. Embarrassing!!
When we used this company last year the tech who was very professional and he fixed our issue temporarily but that was the best thing this company did other than that DONT TAKE THE CHANCE

Ann S.

I've used Jimmy Gusky and his team, on several occasions and have always received quick and friendly service. You actually get a person to answer your phone call rather than a recording and they are flexible with timing, able to react to immediate needs. I would definitely recommend them! Ann

Sarah A.

I have used Jimmy Gusky for around 15 years on multiple properties for multiple services...plumbing, heating, cooling. Always a job well done!

Rebecca W.

I unfortunately didn't have the opportunity to work with this company because of one appointment where the technician arrived and acknowledged that he didn't know what he was there to repair. We decided to reschedule because the appointment was for a diagnostic oil leak test. After this we made two other appointments which resulted in a no show. This business is ranked number three on YELP when searching ""HVAC"" so I wanted to be patient and understanding of the time of year and potentially being busy not only with business but with family with the holidays. Overall my experience has been disappointing and we will need to work with another company moving forward.