Jim Wagner Plumbing

Tony A.

Absolute rip off! I needed a bathroom sink, fixture replaced, and a clog fixed.I priced the fixture out to be around $35 at Home Depot. Couple hours worth of work and they charge me $666.!!! The guy didn't even unclog the sink! When I realized the sink was still draining slowly after he left side, call back to complain. The same plumber returned, had the audacity to be pissed off at me and still refused to fix it.
I had no idea what any of this stuff should cost, but contacted local plumbers in my area and it's nowhere near that number.
As a matter of fact, the plumber that I ended up using was so dumb struck by this outrageous fee that he's posted how awful they are as well!

Ms. Brooks B.

We have used them three times. We have two water heaters so we used them to replace them when they went bad. No issues and prices seemed fair. Most recently used them to replace a supply valve to my toilet that would not shut off my water. I learned it was not working when I wanted to shut off the water because my water intake assembly inside the toilet was filling when it should be shut off.

Called in on a Wed morning spoke with Ryan who scheduled Dan to come out within a few hours. There is a $49 charge to diagnose which is not applied to your repair. I was told upfront so I did not mind. When he came out Dan diagnosed the issues and gave me a price of about $225 for each and pointed me to a $30 off coupon which I had not noticed on their website. I really appreciated that.

Dan got to work and took time to show me where our main water shut off was etc. After he was done, he showed me how to shut off the new valve and everything was clean and neat. He showed me the old parts too. He was very friendly and pleasant to have in my home.

That night I noticed that they used a flexible line to the toilet that had some extra so it had to be looped. It was looped away from my toilet and sort of in the way since it's a tight space and I like to put a small trash can back there. I decided to email them photos and see if they could fix it so it was looped behind the toilet. I emailed the email I found on their fb page and got a quick response agreeing with me and saying someone would call me first thing in the morning to set up an appt for someone to fix it.

This morning around 8am Brittany called and set up an appt for Jason to come out between noon and 2. I guess he was running ahead of schedule because Ryan called me around 11 and asked if he could come early. I was home so no problem. Jason arrived and was able to reposition the flex pipe so it was behind my toilet and out of the way. I really appreciated how they treated me and did not act like I was being picky or unreasonable. Of course there was no charge since the repair was under a 1 year warranty. Jason also took time to explain why they use a little longer flex tube. He said that the straight ones can break if the toilet moves a little since there is no give. This made sense to me, and I appreciated the explanation.

Maybe they are not the cheapest plumbers but our experience has been great with them, and sometimes the cheapest solution is not always the best.

Tony B.

Our sump pump went out and we contacted Jim Wagner Services in October/22 at which time we had the pump replaced and paid almost $1,400. for the service. Subsequently in Feb/23 when we were retrieving something from the area we noted the pump was spraying all over. Unfortunately we don't use our basement with the exception of storage. We contacted Wagner's and they came right out to review. Upon review it was noted the pump needed to be redirected and the lid had not been replaced as it should have been in October. The tech sprayed the area for the mold that was obviously growing and noted on our invoice that we were looking for some follow up to resolve. With that said, we received no call from the business. We reached out twice this week and were told to call our insurance carrier. When we asked to speak to a manager, we were told there was no one available. When we asked to speak to one of the Wagner Family we were told there was no one available. When I tried to look for resolution with the Wagner representative on the phone, he simply talked over me. The lack of ownership displayed was concerning. Frankly at this point I have no recourse but to call my insurance carrier. I absolutely understand mistakes happen, but perhaps the Wagner company employees need some customer service retraining; perhaps one of the Wagner family could have simply reached out, heard me and apologized.

J D.

Had a great experience with Jim Wagner plumbing on an overhead sewer conversation. Joe P and his team did an outstanding job walking me thru a complex plumbing project. His team was professional and diligent in their work. Would definitely recommend them to others.

Mark B.

I've had multiple good experiences with Jim Wagner Plumbing over the last year or so. Ask for Joe! He's great to work with and very willing to troubleshoot, identify, and fix your needs. I would call them again.

Little Joe H.

Had a wet carpet in a room with a floor drain so we thought the drain might be backed up. Turns out it was just a water heater in the room next door leaking and seeping under the wall. $600 for them to tell us the water heater was leaking. $100 was the emergency charge, even though I told the woman on the phone it wasn't really an emergency. $500 was running a camera in the drain line. No one asked our permission to perform that task, nor did they advise the price before they did it. He also removed another clean-out cover in another room and didn't put it back before he left.

Carol C.

Have used Jim Wagner Plumbing for years. Recently heard water constantly running and highest water bill ever confirmed. Called our go-to plumbing company and Dan was sent out. After walk thru, he was reported he was stumped and suggested installing 2 new toilet flappers as a first step (one of which was installed incorrectly and spouse had to fix 5 minutes after Dan left). He also advised waiting for next water bill ( not due for another 6 weeks) and if needed he'd return to do an 'analysis' for over $300. That would be just for the 'analysis'.

I did not choose to wait since the water could still be heard running and my water bill was already exploding. Contacted my water department the next day and they set me up with the Water Smart program. With that program from my computer I was able to isolate the leak and immediately stop it.

Here is the kicker: Dan (with us) stood 3 ft. from where the water was very audibly leaking and the condensing water from the overhead pipes was very visibly making a trail on the basement floor. The trail literally stopped 3 ft. from the problem.

I understand workmen try to do the best they can. But besides Dan being way off-base solving the problem, even more disturbing to me his manner was condescending and unprofessional. Because I was so desperate to find that leak, I regretfully put up with it.

I recently reported this incident to Jim Wagner Plumbing. Response was quick and stated among other things he wished he had more guys like Dan. As a customer of several years, my response to that is time for a new plumbing company. I'll check the reviews.

Jason L.

Awful experience and terrible customer service. I called for and they promised someone could come over then later tried to reschedule to the next day. They ended up coming over at the end of day but could tell they (joe) had no interest in the job and being there. He was rude, short, and quoted me over 3k to replace the sump pump and backup. I figured they just quoted something absurd to get out of the job. I ended up paying $50 for the service call and it was the best $50 I ever spent because now I know there is no way I would want them touching anything. After he left I went to Ace hardware and had the complete opposite experience. They were super helpful and sold me a $5 part that fixed the backup. Advice - if you're house is flooding call someone else or deal with your insurance - you're guaranteed to have a better experience.

Mike F.

Please make sure you're comfortable with how much you're willing to spend. Charged 320$ for cutting out drywall ceiling to find no leaks.

Spent 15 min total and mentioned how he saved my friend from more cost. This is with a discount btw... Fair price no? :D

All the best to you Jim! ;)

Chuck T.

Was given an estimate on work to be done. I thought price pretty steep. Looked into other plumbers in area. Received new estimate for work. Came in 275.00 less and did excellent job. Please shop around when looking for plumbers. Is does make a difference.