Jim Needham Heating Cooling Plumbing and Drain

Maggie C.

I rarely leave reviews but I feel I needed to share my experience with this plumbing company. I tried twice to have a plumber come to my home to fix a drain and pipe issue. On the first occasion I left work early to be here on time for the appointment, only hours later to receive a call stating the technician was not able to make it. I understand emergencies happen so I gave them a second chance. I was scheduled again for today. The window they gave me was from 10 a.m. to 2 p.m. This is a very large arrival window but I need the work done so I agreed. AGAIN I received a call from them stating the technician would not make it within that 4 hour window. I asked when they would be able to arrive and she couldnt answer. By 3 p.m. I called them informing them i couldnt wait any longer for a technician. I also cancelled my service call with this company. Please think twice before using this company. You cannot trust they will arrive at your home on time and complete any services. Find a different company other than ?Jim Needham Heating Cooling Plumbing and Drain.

Brad W.

I will not go back to this company. I had to connect some sinks and they tried quoting me almost 3.5k!!! $927 to provide and install a garbage disposal. Almost $1500 to connect a sink. For the sink, It's maybe $50-$100 in plastic parts and an hour to connect. I called another company to come quote and a Journeyman insured plumber quoted 20% of this price for everything. Just buyer beware of crazy high quotes from this company and make sure to get second quotes. I hate that feeling when people try to take advantage of me.

Scott C.

I was very disappointed by Jim Needham Plumbing services and was told by two other reputable plumbers that I was being taken advantage of. I have never written a bad review before and I reached out to Jim Needham two separate times to respond to the below concerns over the course of 50 days. They chose to ignore their customer and never responded. So, I am pasting my exact email that was sent to them below for transparency to others that need a trusted plumber:

""Thank you again for responding to my service request. I was told by your technician that this would be an extensive job, costing me over $1,000 to fix a small pinhole leak in a brand new line that was professionally installed ~ 18 months ago. Another reputable plumbing company was able to come verify this within hours and wrote the following to me:

""It is completely up to you, but I would recommend putting Jim Needham on your do-not-call list and take them out of consideration for the HOA and other homeowners. There are 3 different ways to fix the root cause of the issue without any drywall or collateral damage. This job itself ended up taking less than 30 minutes and is completely fixed now.""

The job ended up costing me less than $100. Just to ensure the above statement was not a fabrication, I asked another reputable plumber to compare the assessed issue and recommended fix between your company and the one that ended up doing the work. He confirmed that there were 3 ways to fix the job without cutting into drywall and also believed your recommended fix and quote to be very far from the minimum work needed to fix the root cause. He felt that you were gouging me.""

Sterling E.

This company is absolutely outstanding! We needed to have our AC unit looked at due to lack of cooking in unit along with a kitchen faucet challenge. They sent two different specialists to address the challenges. Quality communications throughout the process with both myself and my college student son who is living in the property. So professional and helpful explaining everything. We have had very poor experiences in Fort Collins within the last year and for this level of service I am blown away. Highly recommend for any of your needs for moray straight forward service and assistance.

Brad J.

They gouged me way over the value of replacing a sump pump, which I had to get done fast to sell my house. When I contacted them I got the runaround and nothing happened, No return phone calls as promised when I called the office. I would never recommend using them,

Irene S.

This company does things differently. When you call, someone answers the phone and knows who you are, even at night.

The first appointment was for a broken disposal and Jeremy replaced it quickly and efficiently and stayed until the job was done.

The second appointment was for a filter replacement, a simple job, but I couldn't do it. Nathan was also great, and the price was reasonable.

Good company, and I have had a few others, and plan on sticking with Needham.

Doug F.

I previously gave a poor rating due to a concern with overpayment and lack of transparency in the services that I recieved. However, after Jim called me to explain my bill and turn me into a happy customer, I was left with a very good impression of Jim's desire to do whatever it takes (within reason) to ensure that his customer's are happy. His business is now a recommendation of mine.

Mike J.

Perfect experience. Mike was great, he did a complex install (sump pump) the same day. Fast, professional and friendly. Fair pricing - earned my business going forward!

Ryan D.

TLDR: Dishonest business, misdiagnosed my problem, tried to take advantage of me.

My home didn't have working AC, so we looked around for best-reviewed companies and picked this company for its high amount of 5 star ratings on google. Note: Yelp reviews are much lower. We did not receive professionality, transparency, or good value. We were taken advantage of.

They showed up when expected, and diagnosed our needs to include replacement of our full system -- including indoor evaporative coil and external condenser unit. The technician showed my partner a lot of numbers on an iPad and claimed that there was damage and leaking to both units. We asked on the phone and on emails for an invoice that included the diagnosis notes and the quote for all parts of the unit so we could make an educated decision. They, however, only responded with emailed offers for financing and completely disregarded our requests for information for several days. The only written information we had after almost a full week was a single invoice with a charge for $10,149 that only included a listing for the outdoor condenser unit (the invoice also stated that any additional charges and parts must be paid for without our approval if we approved the initial estimate). We didn't even get the initial invoice for the $49 diagnosis we had paid for. After sending those multiple emails, I decided to do some research on the parts costs and calling other companies to find out what costs might be for the same services. Nobody I spoke to could help me understand where the $10,149 could be justified, and I received offers for thousands less for the same work from some other local companies.

I called the company to try to get some clarity: I spoke on the phone with a receptionist who stated that she couldn't provide information for our services. I then called the manager, John, who decided to place blame on his technician, my partner, other companies, and made some mention of some new employee. I had to insist multiple times before he agreed to give me the invoice and diagnosis info. He insisted that they never give transparent quotes (though their Google ad states that they provide ""Upfront & Transparent Pricing Always"") and they can't make any money if they lower their prices and/or make bargains with their customers. He used manipulative sales tactics and regularly disregarded my direct questions with gaslighting and condescending comments about how businesses work. I was very direct and patient, and he consistently emphasized that prices can't be changed and parts are not able to be changed. I told him I didn't see value in his estimate of services required, and I didn't feel comfortable with them performing services with the untrustworthy manner in which he was behaving. I asked for clarity on the limited, shoddy notes written for the diagnosis, and he gave me little context. He brought up my partner's 1 star review, and stated that he wants us to take it down because his managers are going to question him on it. I said no, due to the entire experience we've had. Natural consequences follow harmful behavior. He then offered to pay for a second opinion from another company, give me 10% off, and to provide a higher-rating condenser if we would take off the review. I told him I felt they deserved the reviews for an honest accounting of our experience, and I don't feel that I can trust their business on all accounts.

Thankfully, I happened to know some people with commercial HVAC experience who came out and gave us a second opinion. They found that there was a small leak in the evap coil and one incorrectly installed signal wire for the condenser. They fixed the leak, rewired the condenser, filled the system back up with refrigerant, and confirmed full operation. We now have fully working AC and only paid about $300 for the work.

Clearly we've been taken advantage of, and I feel certain that if I hadn't stood my ground and gotten a second opinion, we would have spent an unnecessarily massive amount of money.

Jess L.

Our main pipeline in the basement concrete wall had a pin hole that was leaking water down the wall. I called 6 different plumbing companies and only a few companies were willing to open up the concrete wall to access the leaky pipe. Kris came out and gave me a reasonable estimate and made sure to cover all areas to mitigate the dust so that it would not spread throughout the basement. My old copper pipes were dented and squished due to the weight of concrete but Kris was able to re-shape it to fit the new pipe. I was so happy to find someone who knew what they were doing and someone who was not going to overcharge me. Other plumbers wanted to demo my patio stampeded concrete to pull the old pipes out, and replace the whole pipeline with a new pipe, so I was really glad that Kris was willing to do what he did and also did a great job. Thank you!