Jim Dorsey and Son

Cheryl C.

We have been using them for our business and we have several locations. Every time they come it is over $1000.00! It is not my decision to stay or we would be gone.
When they are called for a heat issue it is 140.00? They sent one tech to fix an issue that was under warranty and charged us over 800 in labor for a 4 hour job. And they always ""find"" something else while they are there.
I am thoroughly disgusted with this company. If you are looking for a plumber and you are thinking about this one... RUN AWAY!!!

More than once the tech that was there had no knowledge of the job which ends up costing us more money because they can't properly diagnose issues.
Not professional at all.
The office staff is rude and condescending as well. No one cares about the customer, and if it wasn't for the customer they wouldn't have jobs. Who does the follow ups? Where are the owners? It seems to me that they don't care or these yelp reviews would look a little better.

Pearl A.

I have been working with this company for many years and they have always showed up quickly in an emergency and stick by their word. It's rare to find honesty, and dedication consistently and this is how they have been for me. They go out of their way to make sure they customer is satisfied as well. I appreciate all they do and have done for me and my family.

Ellie E.

I received a recommendation of a friend and decided to have Jim Dorsey & Son replace my heating unit. I regret doing business with them as they returned multiple times due to services issues related to the installation, for example, they forgot to turn the gas back on when leaving. When Spring (of last year arrived) and the a/c was turned on I learned that they sold me a replacement unit that does not work properly due to the limited airflow because they sold me a replacement unit that was not acceptable for the space where the unit is stored (this was told to me by the service person they sent out to check the unit). I trusted that they would sell me something that would work satisfactorily as the heating professionals, but I was incorrect!. I worked with them but was unable to come up with an acceptable solution to the problem and the owner stopped returning my calls. I don't usually write reviews, but feel that others should be warned before doing business with Jim Dorsey & Son. I have decided to have someone else provide heating maintenance in the future due to the inferior installation, installation, and customer service.

Vickie Z.

I cringe at the thought of giving even 1 star! Should be allowed to give negative stars!!

Hired Jim Dorsey & Son to service my Laars gas burner becuse they were listed as ""authorized"" on the manufacturer website!

First of all, I wouldn't call them ""authorized"". They sent a tech out - he spent first half hour just trying to get voltage reading but he clearly didn't even know how to accomplish this. After Several tries even I could see the pin was the wrong size! Then made 3 calls to manufacturer, and 2 more to his boss because he had no knowledge of this type of system! Don't send me an apprentice to perform a master's job. I'm not inclined to pay for him to educate himself on my dime. Also replaced an unnecessary part then charged me $400 but it didn't fix my heat! Said he needs to order another part-of course I had to pay shipping and another $160 just to ""walk in the door""! Needless to say, by now I'm into this company for over $800, 3 days out of work waiting on their 4 hour service window, and I still have heat issues! Not to mention the tech forgot to put the washing machine hose back in drain so next load of laundry drained out into my basement! When I called to complain about my entire experience, I was called disgruntle!

You bet I'm disgruntle! They nickel and dime you to death, inferior knowledge of the systems they say they ""service"", don't stand behind their work and are just plain rude!

Wendy W.

As a realtor I often contact subcontractors to discuss home inspections and get quotes & such... as I did w Jim Dorsey and spoke w Lynn I had a question regarding two safety issues that came up on home inspection and her service tech was out to the house to fix. She was ignorant and rude, would not discuss it and hung up on me when I questioned her about a broken safety switch and a 12"" exterior vent pipe. This circumstance is ripe for disaster w a snowfall that could easily cover that pipe only 12"" off the ground. I asked her in general terms if this was a safety issue and also how much to extend the pipe to a safe height. She refused to answer and hung up on me. I am blown away but can certainly say I would never contact them again for anything!

B W.

I'll start by saying I had another company out here 3 times (after a bunch of no shows, late visits, and cancellations on their part) and they couldn't figure out the issue but certainly charged me for coming out. I decided to look for a new plumber and came across Jim Dorsey and Son and they blew away my expectations.

The plumber was here on time and got right to work. I was asked a few questions to get the lay of the land and within minutes, he had diagnosed the issue. After confirming with a Navien technician over the phone, he corrected the issue and I've had hot water every single time I've called for it and the Navien has stopped erroring out. He was here for less than an hour and resolved an issue that lasted since the end of winter that the other company couldn't figure out.

I also want to mention the lovely woman who scheduled my appointment. We played some phone tag (My fault; not hers) and she always left a pleasant message. She got me on the schedule when I needed her to and confirmed all my information (name, address, phone number, window of service, etc). This might seem like a small thing but with the company I used previously, this never took place. Little things like that make the customer experience a lot better.

I wish I had their names so I could give them a personal shout out! I'd give them 10 stars if I could. Great job!

Rob R.

I shopped around for the most qualified plumbing, heating and AC contractors around and I settled on Jim Dorsey and Son. My project was pretty comprehensive and his team was at my house for about 4 days. They replaced all the heating, installed new central air and an on demand gas water heater. These guys are as professional as you will find. They also kept my house clean and were timely and polite. I wholeheartedly recommend these guys.

Terrence N.

If anyone feels that they are just a worthless number in life to companies that you need service from, then just hire Jim Dorsey and Sons plumbing and find out that you are 100% right.

I can't believe that I have to give 1 Star. I would give this company and its management a Zero for everything that I was put through today. Their scheduler forgot to add my appointment to the calendar which was made a week ago whis is affecting the sale of my home and they could care less. I rescheduled because I thought that I was out of options. In knowing that I was in a desperate situation, they were still going to charge me the $40 Show Up fee even though I had to reschedule because of their error. Unbelievable lack of empathy for potential customers. However, according to their manager, if you signed up for a service plan, you would receive better treatment and more prompt service in case of emergencies.

luis a.

Best service. Always responsive and available for any emergencies. Thank you

Ronald A.

THE BEST ....service and price hands down. Thanks guys ! On time as scheduled and my wife handled everything from A-Z.