Jim Crosby Plumbing

Kenneth B.

This is a really unprofessional establishment. And if you have any other choice do not go with Jim Crosby. I had an issue with my washer line and this is who my warranty company went with first. And there are two lines. The first is the one they looked at under the call. It drained outside and and that's about it. He said it wouldnt be covered. Then my wife asked about the main line. He said he was unsure if it would be covered. My wife said as long as they call for the second item and she would agree to labor and if they called in and it was covered we would be reimbursed. They never called about the second item. And then when called back they put the blame on the warranty company and claim to have been upfront about labor and that they said nmthat the item was denied. But from the timeline it is obvious that that is a lie. They have the service member calling about the first line. Then my wife inquiring if adding a second issue would incur a fee if it was covered. And then after that there was nothing. Then when I brought this to the owners attention they denied all responsibility claiming the warranty company is trying to hide information when they are the ones coming forward with actual proof. Then of course I was irate at this point. But the owner proceeded to have a screaming match with me. And then proceeded to hang up on me.

Ann G.

I was told by my home warranty company that this was the plumbers I needed to use. The service was not professional. It was one guy who seemed overwhelmed. He fixed a broken toilet (covered by warranty). But incentive seemed low to solve our mainline clog. Probably because the nightmare of having to get everything approved by our Sears Home warranty. He stated it was fixed and I paid 400 dollars. 4 days later the toilets started gurgling and toilets backed up. Had no confidence in the service I received so called another plumber. They found several feet of roots in our line within a few hours and fixed the problem. (See review for Mr Rooter).