Jim Bennett's Plumbing

Melissa J.

I normally don't post reviews - even with a bad experience I try to give people the benefit of the doubt. But I don't want anyone else going through what we have. We finally got Jim Bennett's plumbing to come out to work on fixing the pipe in the kitchen. They were originally supposed to give us an estimate to send to our insurance but they came out to to fix it. We decided to pay out of pocket and get reimbursed since we haven't been able to use our sink or our dishwasher since the hurricane in October. They """"fixed it"""" and left and we ran the dishwasher and heard water outside and when we looked it was leaking worse than it was the first time. The owner called and apologized and promised to make it right and also told us that he is a licensed contractor and that he could fix all the damage. We scheduled a time for the owner to come out to give us an estimate for all the work. The day Mr. Bennett was scheduled to come out, both my husband and I left work to ensure there was no miscommunication. We didn't get a phone call and he didn't show. Two days later we finally got a hold of him and he said he would send someone out (no apology or explanation of what happened). The following week they came out ready to work and not give us an estimate. There was apparently some miscommunication. We gave them one more chance and met Mr. Bennett at the house on Feb 27th. He wrote everything down and told us he could get everything fixed for us and would get us an estimate for our insurance ASAP since it would be 15k-20k to repair everything. That following Tuesday we still had no estimate and began calling every day. My husband finally got a hold of Mr. Bennett today and he promised the estimate by the end of the day. He also mentioned an estimate about 10k less than he originally mentioned. At which point my husband had to remind him all the items to be fixed (that he had already supposedly written down for us). And he never did send the promised estimate. At this point we will need to start from the beginning all over again and fortunately have a contractor who is taking care of us. We still can't use our sink or dishwasher since October and we are really not happy with Jim Bennett's plumbing. I have also called twice now to obtain a copy of their general liability policy for our insurance company and have not received a call back. I didn't want to complain about a local company but at this point we are beyond disappointed and won't be working with them in the future.

Neil C.

I wouldn't use Jim Bennett's plumbing if they were the last plumber on earth! We were rebuilding our house from and fire. We had a contract with Jim Bennett's Plumbing. Jim Bennett constantly complains, as if paying him isn't enough. He said he wouldn't finish the job without charging $1200 more. Then they 'completed' only one of the three bathrooms they were under contract for, installed only 2 of the four exterior water spigot, none of which were the frost free spigots I personally bought. Then they left the temporary exterior water supply exposed to the elements rather than taking it through the foundation. Nothing that we paid Jim Bennett's Plumbing for was done right, well, and timely. Definitely not a trustworthy or reliable company and we had to hire others to clean up and finish their mess. I'm disappointed to have to click on a one star rating. Still too high. Did I mention they did this all while under contract.

Sue B.

I have to admit that I had a lot of problems with my initial service with Jim Bennett - work not done correctly, work area left a mess, their installer wrecked our brand new electric stove, told us they knew how to do stuff they didn't....BUT!!!! after contacting their office regarding these issues, Jim Bennett himself made a personal visit to our house to apologize for his crew and make amends. He was truly mortified by the work that had his name behind it. He is working diligently with us to """"make it all right"""" and has earned my respect in doing this. Yes, the work was done incorrectly, but to make a personal effort to fix it shows great character and concern for his business. My stove is being replaced at their expense and we are still working out the other issues, but it's on the right track.

Skip W.

called to have a shower pan installed. had to break apart old drain, they left all the pieces on the floor. also spilled glue on floor and made no effort to clean this up either. their van leaked oil on my driveway, again no effort to clean up. i paid them to put in a new shower valve. they took my old one with them without asking. would have liked the cartridge for a backup for my other shower. then shower pan leaked and i had to spend all morning the next day getting it redone. when i got the bill the price was almost twice the $400 i was quoted. worst experience ever. will never call again.

David O.

Jim Bennett was contracted by American Home Shield to repair and/or replace my water heater. It was determined that a replacement was needed. They called (Friday before Christmas) to say that they had the water heater delivered and could come out to install. I said absolutely. Long story short, they installed a defective used unit. Top element had no continuity. I went to Home Depot, purchased a new element and installed the god damn thing myself. Clearly the water heater was used. The top element I removed had significant mineral deposits as well as being blown out. I HAVE THE OLD ELEMENT AND THE PICTURES YOU LYING B*******!!! Had I not gone to Home Depot and purchased the new element I would have spent at least 5 days without hot water with a house full of family and friends. Tried to call them. No answer and no answering service. I was basically, f***** for the whole Holiday weekend. I will be reporting this experience to my home warranty in hopes that they END THEIR CONTRACT with them. I read also, that Home Depot recommends them. I will be speaking to their management as well. I will be leaving reviews on Angie's list and the BBB. THIS IS FRAUD JIM BENNET'S PLUMBING!!!!

John E.

Great Service, fixed the leaky toilet and gave me a fair price. Recommended for any absentee rental property owners.

Annette J.

I went to Home Depot after receiving a SKY HIGH quote from McNeil plumbing to install a new hot water heater. They referred me to Jim Bennett's. I received an email and called them. Tyrus came out, inspected my existing unit, and gave me a reasonable estimate. THE NEXT DAY, Robert and James came, spoke with me and installed the unit. Everyone was pleasant, professional, knowledgeable and even cleaned up after themselves!! They provided verbal and written instructions and gave us several helpful tips. I am VERY pleased with the work. GREAT JOB!!

Rob D.

Called them to install a gas dryer and the guys who did it were great. More than i wanted to pay but that's how it goes. I had a problem with leaking faucets while connecting the washer up and the guys that came out resolved the problem in minutes. No charge. All's good so I called them for a problem we're having with our drains. Unfortunately this guy didn't resolve anything and I still had to pay $90. The frustrating part is they're suggesting that I have them dig up my main drain and install a clean out, to the tune of $550. If I had confidence that this was the best solution I wouldn't be complaining. Turns out, however, that they could probably just snake the problem away.. Except that they don't allow their guys onto roofs because someone fell off at some point. So I have to pay all that money so they don't have to climb onto my roof. Next plumber, please.

Michael T.

Called for an estimate for a water heater installation. Kris told me it would be approx $300 for plumbing work and $400 for electrical work. The actual guy who was gonna give me an exact estimate was named Tyris and he called me at the time he was suppossed to be there and told me he's a little late, but on his way. One hour later I had to leave, my lunch break was WAY over. He didn't show. Called him 3 times to tell him to cancel the estimate, (at least I follow up) the third call he finally answered, and told me he didn't need to come by, and he could give an estimate over the phone. $300 for plumbing (same) and $700 for electrical ($300 more than what Kris Estimated!) He also said the tankless 17kwh water heater would be $799. The one I wanted was a EcoSmart 27kwh for $599. ($200 less and more powerful!) In short, I never got an estimate in person, and the estimate I DID get from the was over the phone, $500 more than originally estimated, AND included a water heater I didn't want. Why the f*** Home Depot recommends them is beyond me. If Home Depot won't contract another installer, they'll lose my business. (Update: the next day Jim Bennett himself called me 5 times in a row, then took it upon himself to just show up at my house uninvited at 6pm, ringing the door bell, freaking out my dogs, and waking up my newborn daughter from her nap. They just keep digging the hole deeper...) At this point, a new water heater got pushed back down my to-do list. And when I do want a new water heater, I'll buy it from Lowe's and install it myself.

allen c.

Been using this plumbing service since 1997. Called out to replace electrical box that powered the grinder pump. The pump and system were working fine. Somehow I wound up paying for a new pump and really didn't understand why. System then failed on three different occasions. Kept getting charges. Meet with the owner, who insulted my relationship with my spouse, so we walked out. Now in December 2013, the pimp failed again. When the truck pumped the water out of the tank, I had three plumbers from 2 different companies on hand. We all saw why the pump failed, as they threw in the electrical lines in the tank. So the lines all melted from the water. So disappointed in this company as I referred them to other people all the time as was always happy with their price and service. They have changed to terrible~