Jet's Electrical & Plumbing

Jessica V.

Jets was paid for a job that was not completed. They came to my home and advised me the motor to my fan was bad. i needed a new fan. They left me responsible for going to purchase a fan that i could not afford at the time. i talked to the receptionist she told me "" call us when you buy it and we will come and install"" I did just that and was told that the claim with American home shield has been closed and a new one needed to be opened. Which will be another claim fee. Just ridiculous! How can you lie that a claim was complete when in fact it was not? Time to switch to another provider. Shame on both of these companies for their unprofessionalism. Use at your own risk!!

Andrea S.

I had two bathroom exhaust fans not working. One completely stopped and the other one was in and out. I'm with American Home Shield. Submitted a service request online and they assign Jet's Electrical. Got a call from Kayla at Jet's Electrical and we scheduled it for about a week away.

The day comes, and I don't know the workers name, but he was in and out. Very fast and did a great job for the fan that was out. He couldn't service the second fan because the work order said it was only one fan. When I put in the service request online with AHS, there was no section for me to select what my issue was or how many items needed servicing. (Realization moment)... The online form was meant to limit the scope of the work order, you need to call and explain your issue in depth so AHS puts it in the work order and thus cover each issue, but they won't tell you that for us newbies. That's an AHS problem, not an issue with Jet's Electrical.

The repairman leaves and I call AHS back to have them add the second fan to the already existing work order. They refuse because I didn't call BEFORE the repairman arrived and I argue about how their website's service request form prevents me from adding detail at all for this specific item and point out the inconsistency when I had electricians come from other work orders and offer to fix multiple outlets and another replace a fan and said I can call back regarding any others that fail on the same work order, yet this time, for a $30 fan when I paid $100 for a service request it's denied? + I have the upgraded plan cause I have a pool and older systems... + I've barely called and I'm a renewal customer.... All my points went in vain until I was ending the call letting them know I'll be canceling soon, that's when they reversed course and said as a one-time courtesy they will put in a new work order to fix the second fan, no second payment needed. FINALLY! Whatever, I'm just glad it's done. I will be calling them and putting every request in via phone from now on and also re-evaluating me needing them at all.

Anyhoo, the second work order also went to Jet's Electrical. Scheduled for 2/15/23 and I expect it'll go like the last one.

Candi L.

Jets Electrical was AMAZING! I was called for a sooner appt due to a cancelation. The tech was on time, called ahead, fixed the issue and explained what caused it and how to fix ourselves if it happens again! Best experience ever!

Christina M.

Similar to other reviews, this company was my assigned contractor through AHS. The technician did come as per scheduled appointment but was a few hours late. While there he proceeded to inform us that we really needed to replace the panel is it was old and had some blackening (1960's home), said it all looked from normal wear and tear which was how he was going to report to AHS. Instead he reported it to them as an electrical overload which AHS won't approve. I could give a rats ass how he reported it, but he could have been honest about it to us. Instead I wasted time and money on connecting my very recently installed solar because he said he was reporting as normal wear and tear for the breaker box and that the home warranty would cover it. The solar company would have replaced it for me the same time installed if I'd have had the truth in the first place. We just moved into this home and all the inspections came back good so I would not have known about overloaded breakers. If you have a choice, don't use this company.

Pam O.

This company is AWFUL! They were assigned by AHS. They scheduled an appointment to diagnose my ceiling fan for a Sunday. The Friday before the Sunday appointment, they left a VM saying they did not think AHS would cover because I have tall ceilings. Also, since the fan was spinning, although not at the proper speed, they said I should wait until it quits so AHS would cover it. I did not receive the message until after I got off work when they were closed. I texted back as instructed but never received a reply. They did not show up for their Sunday appointment. AHS offered to call them, but I do not do business with companies that lie regarding AHS's coverage nor with businesses that don't tell you they are not going to keep their appointment. Stay away! Trust the other reviewers who have had similar experiences.

Abhijeet B.

would stay away
this company was my assigned contractor through AHS. The technician did come as per scheduled appointment but later did not hear any response from. I called them left voice messages but never heard back. They took 10 days to just send the diagnosis to ahs as a result my request to waited for a month. AHS now reports to me that the request cannot be approved resulting me in paying $75 for no reason. Stay away from this contractor. I do not recommend this company at all. Poorest communication, Poorest service, no updates.... bad!!!

Sara G.

I contacted Jets electrical as they were in the network for my home warranty protection. An Electrician came to my place and told me that I need a new electrical panel ( I already knew this needs to be replace) and also told me he can't not remove the old panel and should place the new panel beside the old one ( another skilled electrician told me that he replaces the old one with the new one ) . For this information they charged me for $75 as it was required by my home warranty. They left my house and they never contacted me or reply to my phone call. They also never sent the report to my home warranty!!! I was charged $75 for nothing and home warranty also never refunded me. I don't recommend this company at all and the electrician didn't know even how to replace my panel.

Robert C.

Worst Electrical Company period! Was referred to use them through American Home Shield. Jets Electric did not fix my doorbell after three attempts. On the last attempt I took the day off from work to get my issue fixed and and they still didn't show up. If I could give them 0 stars for how they run a business I would. Stay away from this Electrical company! BBB will be hearing from me regarding this whole experience.

Ty P.

So my hone warranty company #americanhomeshield sent this company to diagnose and fix an electrical issue in my home, the guy looked at our breaker and gave me a story about how the panel is burned and has to be replaced and didn't even go into my home to check the lights that weren't working and told me they didn't even make those breakers anymore because they were illegal. My home warranty company said it wasn't covered because they claimed it was a capacity issue and it would be $5700 to replace the the panel and breakers. So today I had a company that isn't out to screw people over come and check the panel everything was fine with the panel although they recommended it be replaced because it's old it didn't need to be to fix the issue, in fact it took the tech less than 20 minutes to figure out the original problem and fix it, he didn't even charge for that part, but jets got paid for doing absolutely nothing and in my opinion trying to defraud me or at the very least have incompetent employees working for them. These pictures are of the panel they said was burned up, they look good to me and my electrician.

Ken T.

Jets Electrical was dispatched by American Home Shield to fix two exhaust fan problems in our Oakland, CA condo. Both times they fixed the problems quickly and at no additional cost to us beyond the AHS service fee of $75, even though the second job required a new motor. We give both AHS and Jets Electrical our highest recommendation.