Jerry's Rooter Service

Martha O.

Just had Raymond from Jerry's rooter unplugged my shower. 100% profesional young man, explained to my husband the problem and solutions. I would highly recommend.

Jennifer S.

All the drains in both of our bathrooms backed up, seeping sewage into our shower and bathtub, and making flushing solids almost impossible. I called Jerry's Rooter because they were located in the city next door and I liked what I read in their existing reviews. Fabian arrived within the quoted appointment time and got right to work. He had to get on the roof because that's the only way we have mainline access, and got started with an 120ft auger down the line. Final answer? Wet wipes and tree roots blocking the line. He ran his auger twice and everything started flowing again except out tub. He plunged the tub with hot water and voila! We were finally up and running again. Fabian was our hero that day! And what we were charged was amazingly reasonable due to the difficult roof access and previous plumbing jobs always ending up costing us an arm and a leg. We will DEFINITELY call Jerry's next time we have any issue with our plumbing!!! Thank you Fabian!

Cesar P.

Our whole house was backed up and Joe was a complete life saver! He finished the job in less than an hour. Would recommend!

Gilbert C.

Andrew came out to work on the main valve house shutoff the we broke by accident. We had no water and needed water asap! He got the water back on and provided recommendations on the overall repair. Thanks and great job!

David B.

They responded quickly, gave an estimate over the phone and showed up when they said they would. When work was completed, the charge was the same as estimate. Joe was personable and explained everything thoroughly. Would definitely use them again.

Dawn U.

Today is the second time I have had them at my house and I couldn't be happier. The first time he came out to clear my kitchen sink and was here on time and was so nice, and he recommended that I have the main line flushed. Once again they were here on time got the job done and cleaned up after themselves and I couldn't be more happy. I HIGHLY ADVISE HIRING THEM IF YOU NEED A PLUMBER THEY ARE AMAZING.

Trung N.

My washing machine's drain line was clogged and I needed it fixed. Raymond was able to get it cleared up. Appreciate the help.

Marianna C.

Our problems started with a slow kitchen drain. Called Jerry's Rooter Service and scheduled an appointment to see if they can snake it, since we don't have a clean out. Jesus arrived on time and tried to snake it under the sink, but his snake broke, so we scheduled an appointment for the next day to try to snake through the roof. The appointment was scheduled for 9am but no one showed up. After several calls to the office I was told that they are stuck in traffic. They did not show up until almost 11am. I was told I will need to replace the kitchen line under the house since the pipe's opening is not big enough for the snake. Anthony went under the house and said we have about 25ft of pipe that would need to be replaced to prevent any further issues. When I asked him to check the rest of the piping he said that he will just have the installer the next day check it out after he completed the job. I did not think anything of it until after the work was done and Ryan said the rest of the pipes will need to be replaced since they are in a bad shape. I was quoted a price we finally agreed on however I felt stuck since they already did the kitchen pipes and the fact remained that if they had inspected the pipes the first day I could have simply seen to getting other quotes. They told me Ryan will be back tomorrow at 9am. No one showed up at 9 am and again I had to call the office to find out what's going on. Ryan arrived close to 10am. When I asked why the delay he explained that no one told him to be at my house at 9am. Ryan was excellent and did a great job under the house. We had also agreed that they will do a clean out in the front yard. Ryan installed the clean out pipe very close to a pipe we had for the sprinkler system. So when they put the cap on the clean out pipe it put pressure on the other pipe and several days later my husband noticed a slow leak. Before Ryan put the cap over I specifically asked if we are going to have a problem since it's so close and he said no. I contacted the office and Adriana scheduled an appointment for Jesus to come back between 11-1pm on Monday. When I called back after no one showed by 1pm I was told that Anthony will be coming by in about 30 min. When I asked Angel, the girl that answered the phone, why no one contacted me since they were not going to be able to show up on time, she said because she was getting someone else to come by. They have no respect for people's time. The office personnel as well as the managers lack communication. When Anthony arrived he even told me had no idea why they booked me an appt with Jesus when he's been in the hospital for the past 3 days. Unbelievable! Anthony immediately had an attitude and was trying to come up with reasons that could have caused the pipe to start leaking without even digging and taking a look at the pipe. He said they did not cause it and it would be an additional $225 to fix the leaking pipe. I have requested a call from Jerry the owner (for the second time now) and wait to see if I get a call back. I definitely would not recommend them for more involved work (again Ryan was great and did great job under the house), but the rest of the people - just terrible customer service. I do believe Ryan inadvertently caused the other pipe to start leaking by putting pressure from the cap on the main pipe and it's disappointing that I have to pay for them to fix it.

R P.

Fabian was very professional and showed up promptly- even though this was a same day request. I will request him again for some non urgent plumbing jobs in the near future. Thank you

Sean B.

Really appreciate, Jerry! He was great! Great price. Great work. VERY responsive. I really appreciated that.