Jerry's Plumbing & Heating

Jackie S.

Appointment was from 9-12. Shawn arrived at 9:15am. Fixed my heater and was out by 10:00am. He was polite and prompt.

Linda R.

I highly discourage anyone using this company. They ran an ad in the 2016 Axxess book stating 'furnace and a/c maintenance for $79'. First, they cancelled my appointment 4X, saying the technician was ""missing in action"". When they finally did the work, the bill was twice that $79. Customer service said the ad meant 'per unit'. I asked to speak with a manager and was told ""that would never happen in my lifetime"".

Allan R.

Stay away from these guys....Home warranty service sent them to fix a leak. Warranty wouldn't cover so Jerry's said they could do it for $160.00. Also told me I needed re-piping that would cost $7500.00

I got a second plumber, Ericksons from Ojay. He fixed leak for $70.00 plus $17.00 parts. Gave me an estimate for re-piping...$3500.00 but said I didn't need it and replaced two nipples in the system,...total charge $97.00. A little different than $7500.00!

Since this wonderful experience, have heard of several other homeowners had a similar time with these guys. Be smart and never call these guys and tell your home warranty insurance you will not allow them in your house.

Saralynn F.

Like many of the other reviewers have said, this place was ineffective & rude when we hired them.

I made an appointment for someone to come out & snake the washing machine drain. My partner took the afternoon off because the tech was going to come between 12-5. The tech showed up at 4:45 & seemed to do a fine job of snaking. When pressed about a warranty on service, i.e. how long before we should have to expect to need the drain snaked again, the tech said it shouldn't need it again & should be fine.

While he was at our home he implied that the house was for people with developmental disabilities-- my partner is a scientist with a PhD, we live with a graduate student & an Apple technician.

The drain overflowed again 2 days later, on Sunday. When my partner called we were told that our service would not be free for someone to come out & fix it & we'd have to pay the Sunday fees. My partner called & had the previous charges reversed by the credit card company because the person with the company started yelling at him on the phone.

Avoid at all costs.

Scott B.

Very disappointed. Poor planning and lack of follow through in solving the problem.

Jerry's was chosen by our home warranty company, but service was way below expectations. They came out multiple times, then would claim they needed authorization, then left either doing no work, or in their final visit, leaving a hole in our wall, uncovered and unfinished.

On top of it all, they failed to do a leak inspection report first.

Barbara W.

They did fix my problem...but it took months. The original tech, who was here for other plumbing problems was shown two additional problems and asked for a quote...on at least two occasions. Also asked the office for a quote at least twice.

The first tech disappeared & two other guys came to do the work...no quote. 2 1/2 hours later we were presented with a bill for $900, which was not even broken down, tho parts were minimal..

When I complained to the manager, I was told that the techs did give us a quote & that everything was charged according to their fee schedule. He finally refunded me $100 when I held my position that we had received terrible service (no apologies) and that the charges were outrageous. (I had, while waiting for this job to be done, extensive foot surgery for which the doc was paid $800 & was obligated to do 120 days of follow ups...lots more time than 2 1/2 hours).

I will never, ever use them again. I'd rather be without water for a few days.

Zach B.

This was years ago but I guess it's better late than never. A few years ago our toilet got clogged at MIDNIGHT. lucky for us, Jerry's plumbing was at our home within minutes. They were very polite and friendly. thank you again!!!

Andres V.

Jerrys plumbing has been nothing but amazing. I had a huge plumbing issue and they were able to come out and fix it the same day. The girls in the office were all super nice and professional and called me before the tech arrived to let me know he was on the way. I have recommended Jerrys to my family and will continue to use them.

Bridgette N.

Incredibly unprofessional. AVOID. I called Jerry's and spoke with Anna on 1/2/15 to ""Request an estimate"" for a heating unit at my place of business. She said that their company could send someone out Tuesday 1/6/14 between the hours of 12- 5pm. I mentioned that they would need to be quiet as we would be in business at that time and I was told that they would make a note to look at the unit quietly. I had set up 4 different appointments for estimates on that morning. Everyone who had come out had been real professional preparing an invoice for the work that they felt needed to be done. Once completed I set each invoice aside to be reviewed following the last of the scheduled estimate appointments. When the technicians came out for Jerry's I showed them to the unit asked him to be conscience of the noise as we had clients. After about 30 min the tech came back up front with a bill. I let him know that I was told that this was a free estimate and asked why there was a bill. He said that he needed to check with the office and then came back in and apologized for the misunderstanding. He explained that he was told that our request was for a repair and not an estimate and that this was the 2nd call that they'd been on where the receptionist has micscomunnicated to them the work that was to be done.
I was upset for the technician and called Jerry's to speak with Anna and what ensued was became the most unprofessional display that I have ever experienced. She basically tried to cover her tracks by lying about what I had called and requested and when I insisted that I had notes for each free estimate appointment that I had made and that I had only set up an estimate she stated that they do not do not even provide free estimates. I told her that this was not accurate as I had made sure that they offered them when we spoke on the 2nd of January before we had even set the appointment for the estimate. She then reiterated that they do not offer free estimates again and threatened me stating that she would send this matter to collections. Her dishonesty and threat left me furious. After calling the lawyer for our business I went online to see if I could fine the owners contact information for him. What I found as clear as day in the center of the ""Contact Us"" page in bright red print was ""Call for Free Estimate"" Additionally to this there is also a post-it sized tag in the side that states ""No Cost Estimate"" After about an hour a woman called back stating that she was the owner. She yelled at me over the phone. She would not stop for me to speak and attempting to speak over her did very little. I could not say much and then when I asked her to speak she promptly hung up on me. Their overall method of handling business was completely disorganized and unprofessional. With everything from the miscommunication with their technicians, the lying about what was requested with me on the phone as wells as not offering free estimates, not to mention the threats made pretty much assured that I will NEVER do business with Jerry's. I strongly advise anyone reading this to avoid them as well.

Bobby D.

Something is wrong. A Jerry's Plumbing van is parked across town on El Nido Street at night and on weekends- during the work day some guy leaves his pickup there and uses the Jerry's Plumbing van. Why doesn't he pay to have a parking place someplace like other people- he is ripping off the taxpayers by using a street parking space for business use.