Jefferson Plumbing

Kent R.

My issue was diagnosed and resolved (at least temporarily) through the insight and generosity of the owner Randall . He very patiently talked me through the problem and we concluded an emergency visit would be of little benefit . This sort of customer service has not only won him a loyal
customer but also reassured me that there are honorable people out there trying to do right by people. I am grateful to Jefferson plumbing and endorse them fully . Thanks again Randall!

Aubrey H.

We had just closed on our new home and walked in for the first time with the ceiling leaking. I called Randal and he came out the same day, explained to me exactly what he was doing and fixed the issues with upstairs toilet causing the leak. He was very professional and did a great job! We will definitely use him again in the future! Highly recommend!

Leslie A.

Our hot water tank was old and we knew it was a matter of time before it started leaking. We reached out to Randall to see about getting a new one installed. Randall got back to us right away. We really appreciate his prompt response and great communication skills. Our tank is in and running well. Randal cares and it shows. We are impressed! I have already recommended Randal to a friend.

Laura G.

I reached out to Jefferson Plumbing through Yelp. Randal responded right away. I asked him about installing a soda ash system where I live. He responded with irrelevant information about water pH, so I repeated my request. ""Can you install a soda ash system where I live?""

He said, ""Our water consultations are $129 and that covers an onsite visit as well as water testing.""

So, we set up a date and time and he was here right on time.

When he got here, he asked to look at my water. I said, ""Why?"" He said, ""To do the water quality testing."" I said, ""If that is why you are here, we have totally wasted each other's time because I am not interested in a water quality test. I am interested in having my soda ash system installed.""

He said, ""Okay, let's take a look."" So, he went downstairs and spent about half an hour looking at the parts to the system, my pipes, and talking in plumber-ese. He told me my system was inadequate but if that's what I wanted, he could install it for $2300 or I could go with his recommendation for $4,200.

He said he couldn't install the system that day because it would take half a day and he hadn't planned for that.

I was so Pi**ed off that I decided to just do it myself. So, after he left, I watched an 11 minute Youtube video on how to put together the pump and completed that part in 30 minutes. Then I watched a 6 minute video on how to tie it into the plumbing system. I had to go to Lowes for the sharkbite coupling, but that took another 20 minutes.

Long story short, the communication was really bad. I felt like I was being mansplained to the whole time as a tactic to make me think I was in over my head. He didn't respond to my questions. He tried to take control of the conversation and lead it where he wanted it to go. If he was sincere about service, he really could have just installed the soda ash system in the 30 minutes that he was there instead of standing around looking at my pipes. If I, a complete novice, could do that in 50 minutes, a professional could have had it done in half the time easily. And if he couldn't, then he's not a professional.

And by the way, the system that I have works just fine.

Russell K.

Very responsive, efficient and timely. Fixed a shower and sink faucet that wouldn't turn on. Highly recommend.

Katherine M.

I had a water main burst on a Monday and Randal had it fixed less than a week later, which cheaper rates than three other companies and plumbers. Randal was responsive, very honest and went out of his way to make sure the water main was installed correctly, even offering a ten year guarantee. I am a realtor and will continue to both utilize and recommend Randal's services!

Renee B.

Randal was very responsive, definitely knew his stuff, and explained everything to us. I'd highly recommend him!

Brian C.

Fantastic, reliable, well priced service. Easy to book, great skilled plumbers, tidy and conscientious work

Mikchael C.

Fast response, great service and great pricing. I would highly recommend for your plumbing needs.

Angela P.

I phoned at 9:00 am about a water heater malfunction and the plumbing technician was at my house within the hour!! Considering that I live about 20 miles out of town, I was quite impressed. He replaced both thermostats and I had hot water again well before noon. While other companies might try to sell new systems or use scare tactics to make you spend more, these guys did an honest job for a fair price. The crawl space was left in the same shape state of neatness in which he found it. I couldn't be happier.