Jeff Lowe Plumbing Heating & Air Conditioning

Mark R.

I just bought a new home, and the boiler has an integrated water heater in it. The model is an older model, Endurance, but a very good quality. I contacted Endurance to find a local certified technician to come an look at it, and Endurance steered me to Lowe Plumbing.
They came and inspected it, and even given the fact it was a advanced and complicated unit, the staff from Lowe found an issue, fixed it and even came back a month later to make final adjustments to make sure it was performing correctly.
Trustworthy, professional, and fair prices.

O G.

Worst experience! On 7/5/17 they came to fix my AC. I used it 3 or 4 times (mild summer). On 8/9/17 I came home to a warm house turned the AC on and nothing. Ok, life happens. I call and am told that I will be charged emergency fees for them to fix the AC for the second time in five weeks. Needless to say they will never see my business or that of anyone I know. And the two AC units I was planning on upgrading will be money going elsewhere. Shameful, thieving business

Beth B.

No Stars! Absolute worst customer service! I have used this company to check my air-conditioning for TEN years. The women that answer the phones and schedule appointments are rude! After confirming the appointment the day before they called me AGAIN the morning of the appointment early. I was sleeping and did not answer so they cancelled my appointment. after 6 minutes of not returning the call.Lowe is expensive and the service has always been horrible. I was lazy in finding some one new. But you bet I will now. Shame on you Lowe plumbing.

Tanya M.

Worker came out was very nice however the quote he gave me to do the work(very expensive-but weekend and am a single mom not like I can do the work) was not the final bill. I got a call from the office he added wrong and the bill was an additional $75 in addition to that mistake I got an email from my credit card stating the company tried to charge my card $77,000!!! Mistake #2. I called to inform them of these mistakes and asked for a discount. I spoke to Jeff the owner letting him know these mistakes and I did not understand how the bill was broken down between supplies/labor. He explained the fee was mostly labor and it doesn't matter if the guy took 1.5 hrs(which was his time) or 5 hrs its the same fee. How is that right? Should not a person get charged for the exact time the company is there doing the work?

David S.

Lowe just installed a heat pump system in my house in the Hudson Valley. They were knowledgeable, competent and a pleasure to work with. I'm extremely satisfied with their work. Don, Dennis, Steve and Joe were fantastic.

Jeanne L.

Extremely satisfied with how knowledgeable and thorough Lowe repair person is - he explained what he was doing - a real plus!

Thaddaeus S.

I had a boiler that needed service. Lowe's send a repairman at a reasonable service call rate of $90. then added a diagnostic charge of $98.... so far so good. I pointed out that I needed a new ignitor (it was cracked), which is a common repair that takes less than 10 minutes. I looked up the part online and its $60. When I was handed the written bill, Lowe's charged me $362 for the same ignitor. I understand mark-ups, but $300 on a $60 part is unethical.
They are playing a game of hiding labor costs (i.e. profits) by price gouging on parts.

There really wasn't a diagnosis needed because the repair was obvious, so they offered to remove the diagnostic charge... but only if I agreed to the grossly inflated part price. All said and done, one ignitor and 30 minutes of labor = $490.

Venisection D.

We've used Lowe for our plumbing for many years thinking that their expensive bills would ensure us 'you get what you pay for' in terms of quality of labor and parts. Unfortunately our last time with them was such a disgrace we have since moved on (cheaper bills and better workmanship).

We called them to replace a water heater that was failing after seven years or so (which seems to be what you can expect around these parts with our water's mineral content). The failing one had been put in by a self-employed plumber with a heater bought from a local hardware store. $1200 later the 'new' water heater was installed. Lowes makes you use their own apparently superior water heaters - they won't install anything you have bought from a hardware store despite them charging ridiculous prices for theirs - and anyone in the business will tell you that despite all the branding you see, there is only one or two companies that actually manufacture water heaters.

Fast forward barely two years, and the water heater fails! We call the company who made the water heater and give the serial number only to find out that it had been sitting around at Lowes plumbing for five years previous to installation. We were told that with stock that old it will certainly degrade and wear out sooner than new stock. Make that a LOT sooner. Despite selling us an old water heater at premium prices, Lowes refused to replace it without charge. The best they would do was not charge for the labor. So $600 later, another water heater was installed to last who knows how long. At $1800, that's an expensive water heater installation.

Not to mention the flooding of our finished basement and soaked Persian rugs etc.

So yeah, we don't recommend the company anymore. They won't sort out any issues that come up, they'll just sell you more overpriced product. We love local business and try to find companies or people that will stand behind their work. We understand that sometimes things just don't work out and things fail, but in this case it was obvious that we were sold an old water heater at premium prices (and spun a tale about how much better it was than anything we could buy ourselves at Lowes Hardware etc which was not true). If they had done the right thing and replaced it with a new water heater without cost to us for such an early failure and for installing such an old heater, they wouldn't have lost some long term business. As it is, they didn't care at all. I guess they're big enough to lose business.

K P.

This is the worse plumbing company, they will charge you an arm and leg and leave you with no water. DO NOT CALL THEM, THEY OVER PRICED AND TERRIBLE.
They charged my parents over 6,000 and two weeks later they still have black water and a mess in there front lawn. The wanted us to pay over 1,000 to replace a bathroom sink. They charged $70.00 to just come to your home. WHAT A RIP OFF!!

S R S.

Eek METHINKS NOT!!! PLEASE DO NOT USE THIS COMPANY FOR YOUR SERVICE.

*They came to my house to replace a part (that I indicated to the repairman) on my heating system.

*The plumber invoiced me for a $98.00 diagnostic charge for actually checking the part I asked him to check for 5-10 seconds by listening to it via his screwdriver and confirming the part was bad.

* Then, he quoted a price of $799.00 to replace this pump which online I found to cost a little more than $200.00. To replace it, one needs to just remove 4 bolts and reconnect the power line. This will take around 30 minutes.

*OVERPRICED AND UNSCRUPULOUS----BEWARE!!!