JCA Mechanical

Jenny P.

Justin is a handsome, polite and attentive chap who is self taught at your expense. A ""plumber illustionist"" - let me elaborate - shows up clean cut wearing a clean black hooded sweatshirt with the JCA logo and with zero tools.

Our appointment was for the evening and he wanted to postpone it at the last moment for a later time, possibly imposing in his personal life - date?

The purpose of my call was to basically inspect if plumbing was correctly done under kitchen sink. Justin's exact words were ""beautiful nice job."" I basically paid $150 for him to pose under my kitchen sink with no photos to prove of his stardom appearance.

Following day had a real plumber with license and experience come out and told me that the pipes and connectors used were for bathroom sink - thus explains the odd odor that was coming out of my kitchen sink.

Save your money, these pseudo plumbers/ con men are the ones who give the trade a bad name.

Michel K.

My boiler wasn't working well and my hot water was turning cold within minutes. Justin answered my Yelp message within less than 15 minutes and we got on the phone together right away.

He showed up early the next morning for the assessment and started working on it. The boiler had old pieces that needed replacement so he stepped out to purchase the ones specific to mine and had other common ones at the ready in his truck.

He and a teammate worked efficiently and diligently -- and even snake drained my tub while they were at it -- and got the job done in one straight sitting.

The job ended up costing much more than expected due to many expensive pieces needing replacement (the boiler was first installed 14 years ago) but it all got done in one day, got my boiler set up and the problem was more than resolved.

Justin all throughout walked me through the problem step by step, he's a sincere and good communicator, as well as professional. The job was clean and well done.

Rakib M.

It would be amazing if every contractor was like JCA Mechanical! First and foremost, communication with Justin was very easy and smooth. Even though it was the weekend, Justin responded promptly and courteously to every yelp message, text and phone call. Justin was patient and well-mannered with me while I shopped around for several quotes for replacing my leaking hot water tank. He was never once pushy, and I felt he respected me as a customer and tried his best to win the contract with integrity. He answered all my questions until I felt comfortable to commit.

Secondly, let's talk quality of work. Justin came in on Sunday morning earlier than stated, which I really appreciated. I'm tired of contractors giving me a call at the appointed time telling me they're running an hour late. Justin was timely, and although he was on his own due to the extremely short notice during the weekend, he finished the job in an hour and half, as he predicted. This man is a machine and really knows what he is doing. My dad likes to oversee contractors when they work on the house, and Justin engaged with him and answered all his questions respectfully and kindly while working his butt off. He's all around a good, sincere guy. Once he finished installing the tank, he insisted that we register the product to make sure we take advantage of the product warranty that we paid extra for. He offers his own labor warranty on top of that, but by the looks of it, I'm pretty sure we won't need to call Justin back. The job was very clean and well done.

Finally, Justin was extremely reasonable when it came to pricing. I was speaking to the five top-rated businesses in the area that install water heaters, and Justin - more than anyone else -actively communicated with me to understand my expectations and was willing to work with me on pricing. When all was said and done, he offered the best deal without any doubt. This is a guy who's genuinely not trying to rip you off, which is so refreshing. I recommend you take the time to chat with him before you commit, and, like me, you'll quickly feel that Justin is honest and reliable. I felt comfortable and reassured throughout the entire ordeal, and will definitely invite JCA back next time I have any sort of plumbing issues.

Louis P.

Woke and my pilot was out on my boiler of course it was freezing outside. The thermocouple was done. Justin and his crew where the first to answer my call. They where able to arrive with in an hour. Having 2 children home from school I can't tell you how great that was. They diagnosed the problem which was a bit more than just the piece mentioned before. Half hour after they arrived the boiler was back up and running. Now everyone's experience will always be different based on their individual situation so I won't go on to tell you his price was fair and work was clean and neat. No I feel it is even more important to explain his honesty and professionalism because it is rare you meet a tradesman who has knowledge and professionalism along with fair pricing. Justin and his crew are the real deal and I would recommend to anyone in a jam that wants fair work for fair price... and he didn't hit me for emergency call out! Parts and labor that's fair. Hope this helps as prior reviews helped me.

Susannah A.

So it's the 5° MLK holiday and a pipe in our bathroom burst, gushing water out everywhere. Shutting off the water meant shutting off the heat, so getting a plumber ASAP was probably a pipe dream (bad pun). Justin called back right away, fit us in on such a busy day, fixed everything with no problems or trips to Home Depot for parts, and charged an decent, honest fee. Very, very, very pleased.

Justine M.

My toilet stopped working Saturday morning and I reached out to 3 plumbing companies. JCA and another company got back to me right away (still haven't heard from third company a day later), but the other company had a $475 fee to come out on the weekend NOT including any work done. Not having a working toilet for two days is not ideal so I made an appt with JCA for Sunday morning. 30 minutes and at a price reasonable versus other plumbers in New York later, my toilet is functioning again.

Sharette A.

I had a clogged toilet. Brandon arrived at my property fast and was very professional, helpful and did not leave until he was sure my toilet was completely cleared. I had service within about 1.5 hours of me simply inquiring. GREAT SERVICE. Would definitely use again for any plumbing needs.

Noel Y.

I read all the 5 star reviews and called JCA to service my hot water heating system.

First the good:
Justin is extremely fast in getting back to you. Whether by text, or phone call, his communication is solid. He is a polite, friendly, and patient person while soliciting your business.

Now the bad:
1)I asked him specifically to address a problem of inconsistent heat being produced in baseboard heaters. The thermostats seemed to have no effect on the temperature. Leaving three zone thermostats on 90 produced temperatures of 70 on a 50 degree day. On the 30 degrees day, 90 on the thermostat can't reach past the low 60s. He stated it was due to a flue damper being broken. After all the ""work"" was done, the residents of the house notice no difference from before and after his work was performed.

2)He is not licensed as stated on the nyc.gov list of unlicensed contractors for which he received fines. This is not to say he does not have plumbing skills or can't do good work. Then why does it matter?

3)It matters because he charges exorbitant rates. I immediately questioned the high quoted price. When asked for more information about the parts he needed he would not give any information of model number/type. Just some talk about how parts are expensive, and it would fix the problem. But all prospective customers should know Justin's prices were easily more than double what a licensed plumber would have charged me. He was on the property for less than 1 1/2 hours and charged $925. This is sans tax since I agreed to use Venmo otherwise, over $1,000.

4)It is on me for accepting his price. But the fact that this expensive work didn't even fix the problems he was hired for is outrageous. I specifically asked him if this work would solve the problems before he started, and he said yes. He was responsive to a call afterward with a request for a follow-up visit. But when he realized I wouldn't be paying more because I already paid him $925 to fix a problem that is not at all fixed, he gave a response akin to ""Too bad. Must be insulation problems."" I logically asked him, if you said the flue damper had problems, and you fixed it, why is there no difference in heat temperatures from before and after you did any work? He had no answer and just said the work needed to be done. Only after did I learn that broken flue dampers, lead to boilers not starting at all. If the home was getting heat before, the flue damper was likely working.

5)He charged for work he didn't even do. Part of the $925 fee was for a heating system tuneup. There are 8 baseboard heaters in the home, he looked at one. The system was never bled even though he stated he did this. To bleed a system water would have been released from the boiler. There was no bucket, hose, or water ever brought in/out, or borrowed. So how was the water collected and where did the water go if the system was bled?

This review is to give all prospective customers a clear warning. His yelp reviews paint him as a fair plumber who does excellent work. Having read them beforehand I was lured into accepting his price without taking second opinions. Pay attention to the one-star reviews. At best Justin will solve your problem for a far higher price than competitors. But at worst, he will completely scam you with unnecessary work.

I would highly recommend people look elsewhere for a more fairly priced plumber who is licensed. I would also question if the work he suggests is really necessary.

Collin B.

Really nice, prompt and reasonable. Took Justin about 10 seconds to diagnose the problem with boiler system and when the replacement part he brought proved faulty, he immediately went and got another rather than making me wait for another appointment (my experience with another plumber).

Belayet K.

They were able to replace a major plumbing item (main drain Joint in the basement) at a reasonable cost in a quick time frame. I called on Sunday afternoon and he was able to visit Monday morning on time, and got the job done. He was upfront about the initial charge to break open a wall area and had the right parts and tools to cut and replace a section of pipe.